Service Announcement

On behalf of everyone at Progress Residential, our hearts go out to all those impacted by COVID-19 – this includes not only those diagnosed with the virus, but also their friends and family, those whose jobs and schools have been impacted and so many more.

Our focus is, as always, on the health and wellbeing of our customers, communities and employees.  It is a time of uncertainty, understandable anxiety and heightened risk.

As cities ease restrictions and more and more businesses and services begin to reopen, Progress Residential® is starting to safely and cautiously expand our services. We will soon begin taking care of non-emergency service requests. If you have an outstanding service request for an item that’s not essential for the habitability of your home, we will email you to confirm that the item still needs to be addressed. Once you confirm, we will work to schedule service. Please watch for that email. It will take some time for us to work through a backlog of non-emergency service requests, and of course, emergency service requests will take priority. 

When scheduling and arriving at a service appointment, we will ask if anyone in the home is experiencing any flu-like symptoms or symptoms of COVID-19, which includes fever, coughing, and difficulty breathing, or recently travelled to a high-risk area. If the answer is yes, our team members will assess the situation and determine how to proceed while taking precautionary measures to avoid exposure to COVID-19.

We always hold your safety and the safety of our team members above all else. Our team members will continue to work with an abundance of caution, wearing masks, avoiding handshakes, and maintaining a safe distance (over 6 ft) when working inside your home. We ask that you also help keep our team members safe by doing the same. We suggest that after greeting our technician, you remain in a different area of the home until the service is complete. Thank you for your help.

By clicking "Submit", I affirm that:

(i) To my best knowledge, no one in my home is infected with COVID-19/coronavirus or has been in personal contact with a person who is infected with COVID-19/coronavirus - If you potentially have COVID-19, or have been exposed to COVID-19, submit your service request by calling us at 833.PRG.RESS (833.774.7377). Please let our team know about your current health status when placing your service request.

(ii) No one in my home has flu-like symptoms or respiratory difficulty, or recently travelled to a COVID-19/coronavirus high risk area, whether domestically or internationally; and

(iii) Since a person infected with COVID-19/coronavirus may not show symptoms, there is no assurance that any service personnel or vendor servicing my home is not infected, and my family/roommates and I understand and assume this risk and release Progress Residential and its vendors and affiliates from any claim or liability relating to this service call and COVID-19/coronavirus.

If this request is an emergency please immediately contact our local office by phone.

Please make sure the phone number and address matches the information linked to your account.

If you’re experiencing an issue, please let us know by completing this form. If you’re experiencing a maintenance emergency, please call us immediately at 833.PRG.RESS (833.774.7377). For more information on emergency maintenance issues and what maintenance items you’re responsible for, please click here