Protect Yourself from Rental Scams and Fraud
Unfortunately, rental scams are common, and scammers’ tactics are only becoming more sophisticated and difficult to detect. At Progress Residential®, we fight to protect our current and future residents from falling victim to these scams.
No one likes being tricked, fooled, or taken advantage of, but when it comes to renting a home, scams are especially damaging. Victims of rental scams can lose thousands of dollars, their private information, and have to deal with the stress of multiple moves and possible eviction. Please take some time to learn about common rental scams and how to protect yourself from them.
Progress Residential is a privately owned, single-family rental home company that manages more than 90,000 homes in over 30 metro areas across the US. We serve tens of thousands of individuals and families, providing high-quality homes for rent. If you’re searching for a rental home, please beware of possible scams and report any rental fraud.
Rental Scam Warning Signs
If you experience any of these red flags when searching for a rental home, you may be the target of a scam.
- Using a paper application or lease
- Overly simple rental applications or leases that look unprofessional or have typos
- You’re told that Progress Residential no longer owns the home or is no longer the property manager
- When touring the home, they ask you to leave the key outside of the lock box
- The door is left unlocked for you when you tour a home
- The price is listed for $500 - $1,500 less than where similar homes are listed
- Payment is requested via wire transfer, gift cards, cash, cash apps or services like Zelle, Venmo, Paypal, or Apple/Google Pay
- No credit or background check required
- Using extra “pushy” sales tactics and contacting you repeatedly, creating a sense of urgency
The Progress Residential Rental Process
Progress has built a transparent multi-step process for renting homes to ensure the trust and safety of current and future residents. Here’s our process for every turn down the path to home rental, each designed to help you feel confident in your decision to rent a home with us.
Step 1: Touring
The only way to walk through a Progress Residential home is clicking “Show Yourself In” or “Schedule a Showing” on the RENTPROGRESS.COM home listing and entering in your information. The keys will always be returned to the Rently lockbox you retrieved them from or by using the SmartHome keypad.
Step 3: Payments
Progress accepts funds through our secure online portal. When you apply, you’ll create an account through which you will be able to make payments. We do not ask for wire transfers, payment with gift cards, payments in cash or through cash apps like Venmo, Zelle, PayPal, or others.
Step 4: Working with Progress Residential
When you are speaking with a representative from Progress, the caller ID will always say “Progress” and the email address of the team member will be from “RentProgress.com” or “ProgressResidential.com”. You can always double check a home at RENTPROGRESS.COM or by calling 833.PRG.RESS (833.774.7377).
Only browse for homes through reputable sites like RENTPROGRESS.COM
Legitimate rental home listings are controlled and validated on reputable sites like ours and other sites like Rent.com, Rentals.com, Zillow, or Zumper.
Remember: Scammers use sites that are not strictly monitored, like Craigslist or Facebook Marketplace, where they can easily list properties with no verification.
If it sounds too good to be true, it is
Legitimate property managers understand the fair market value of their homes and will try to stay close to the home’s actual value. Rental value is based on the neighborhood, square footage, upgrades to the home, etc. - very similar to how home sale prices are calculated.
Remember: Scammers understand they have a very short amount of time to fraudulently use the home, so they list it for as much as $500-1,500 less than what similar homes are listed for. If you see rental prices that are significantly lower than they should be, walk away.
Never Wire Money, Pay in Cash, or Pay with Cash Apps or services like Zelle, Venmo, Paypal, or Apple/Google
Requests for cash payments, wiring money, payment with gift cards, or through cash apps are a huge warning sign.
Remember: Reputable property managers will typically accept multiple kinds of payments but will not ask you to wire money, pay in cash, pay with cash apps, or pay with gift cards.
Beware of unprofessional, overly simple rental applications
Most often, scammers are after your money and personal information like your social security number. They have no intention of performing a background check or any of the due diligence that property managers commonly perform, so they don’t need as much information.
Remember: Scammers will ask you to fill out fake applications to steal personal information and make the process seem legitimate. Make sure any rental applications you receive look professional in appearance, are free from typos, list the property manager’s contact information, and include Fair Housing and American Disability logos. If in doubt, verify the information on the application through the property management website or online listings. Progress Residential does not use paper applications or leases.
Be suspicious if there is no credit or background check
Legitimate property managers will always perform due diligence on potential residents, which includes running credit and background checks.
Remember: Scammers may try to use "no credit or background check" as a positive selling point, but don't fall for it.
Look for professional credentials from your point of contact
Your point of contact should always be able to prove who they are and who they work for. For example, all Progress Residential team members carry company ID badges and use company email addresses.
Remember: If the person you’re communicating with doesn’t have an email address that matches the company URL or claims to be a part of a rental company but doesn’t have a business card or name badge, you should call the company and verify their identity.
Victims of rental scams and fraud lose more than just money...
Not only do people lose thousands of dollars to scammers, but they also often turn over sensitive personal information like social security numbers, bank account information, and more when they complete fake lease applications. Beyond that:
- Victims move into the home without realizing they’ve dealt with fraudulent parties. It can be days before it's clear they've been scammed.
- Victims suddenly find themselves living in a home they have no legitimate right to occupy, which makes them subject to eviction.
- Victims lose all of the money they paid to the scammers, as well as their moving expenses, and now have to quickly find a new home.
- Victims not only have to deal with the financial impact, but also the stress and emotional fallout over of being scammed.
If you’ve been scammed, you’re not alone. Please contact local law enforcement and the Federal Trade Commission right away. You should also contact the website where you found the home listed and report the fraudulent posting to them
When reporting scams, it’s important to include as much information as possible. Things like email addresses, names, physical descriptions, vehicles used, and license tag numbers can help law enforcement stop the scammer. If you wired money, be ready to provide the name and address of the sender, the location from where the wire was sent, the date and amount of the transfer, the transfer fee, the date and actual location of the receipt, the name of the receiver, any information recorded regarding the receiver’s identification, the reference number for the transfer, and the details of the nature of the issue.
If you're concerned you're being scammed as you lease one of our homes, please let us know right away by calling 833.PRG.RESS (833.774.7377). We also report scammers to local authorities.