Staying Safe Through Hurricanes and Severe Weather
First and foremost, the safety of our residents is what's most important to us. If severe weather is headed your way, please take every precaution to keep yourself and your loved ones safe and secure. Please stay up-to-date on local weather conditions and follow the recommendations of your local authorities and experts.
We recommend taking some time to review Ready.Gov's information and recommendations on preparing for and staying safe during thunderstorms, floods, tornadoes, hurricanes, and other extreme and severe weather situations.
Occassionally during severe weather events, for the safety of our team members, we will temporarily pause our normal operations until the weather has passed. If that happens, we'll do our best to communicate to our residents and let them know of any potential delays in service and work to reschedule service requests as quickly as possible.
In the Event of a Hurricane
Again, please take some time to review Ready.gov’s information on hurricane preparedness and make sure you’re ready and know what to do in the event of a hurricane watch and warning.
In Case of a Hurricane Watch
If a Hurricane Watch is issued, please begin preparing for a hurricane. While our team members will not be able to help you physically prepare, our offices will remain open and available to answer any questions. We will email you a notice if a watch is issued.
In Case of a Hurricane Warning
If a Hurricane Warning is issued, please follow instructions issued by authorities and stay safe. We will email you a notice when we learn about a warning and temporarily close the local office for the safety of our team members. We won’t be able to assist you or handle service requests until after the storm has passed and officials deem it safe for our team to resume operations.
After the Storm
After the storm has passed, we’ll reach out to you by email from [email protected] and by text to make sure you’re safe and check on any storm related damage. We’ll use your response to that email to create service requests and manage repairs. You’ll receive more details on that in the event of a hurricane.
- We recommend staying up-to-date on the storm through your local news or through the National Hurricane Center
- If you need emergency and evacuation assistance, there may be resources available to you through your city or county, or through local charities
- If you require disaster assistance due to the impact of the storm, please visit Disasterassistance.gov or call 1.800.621.FEMA
Of course, we sincerely hope that none of this information is needed and that you’re not impacted by any hurricanes or severe weather. But if you are, we’ll be here to work through it with you.
Frequently Asked Questions Regarding Hurricanes and Severe Weather
In case of a hurricane or other severe weather, can Progress Residential® help me prepare my home or provide any preparation materials such as boards, storm shutters, sand bags, water, etc.?
We encourage you to take the steps necessary to stay safe. We won't have the ability to provide materials or assistance in preparing your home but we'll be available to answer any questions at 833.PRG.RESS (833.774.7377). If you need additional assistance, please reach out to local relief organizations.
Should I hang storm shutters or board my windows?
Again, please take the steps necessary to stay safe. If you do not feel safe in your home, we encourage you to move to a shelter. If your home has shutters, please use your discretion as to whether to install them. Because we didn’t purchase the shutters, we can’t be certain of their effectiveness. Boarding windows will be at your own discretion and cost as well. Additionally, if you put the shutters up or board your windows, you're responsible for taking them down and you may be responsible for correcting any damage the installation caused to the home.
If I don’t board up my windows and doors, will I be liable for any damage to my home?
You won't be liable for storm damage to your home if you do not board your windows or install shutters.
Am I responsible for storm related property damage?
No, you're not responsible for damage to the home caused by the storm. However, you are responsible for your personal property. If you have personal property damage, we encourage you to contact your renters insurance provider and apply for disaster relief assistance at https://www.disasterassistance.gov/ or call 1-800-621-FEMA. After the storm passes, we will repair homes damaged by the storm as quickly as possible.
Will you be completing service requests prior to the storm?
The health and safety of our team members and residents is our top concern. If severe weather conditions make it unsafe for our team to operate, we will pause operations, and complete service requests as soon as it’s safe. Our priority following a severe weather event will be to ensure every impacted home is in livable condition as quickly as possible. Outstanding service requests may be delayed until that is achieved.
Again, we hope you'll never need this information and that you’re not affected by hurricanes or severe weather. If you are, we’ll be here to work through it with you. For any questions, please contact us at 833.PRG.RESS (833.774.7377) or at [email protected]