IMPORTANT INFORMATION FOR RESIDENTS REGARDING COVID-19/Coronavirus
In this time of uncertainty, Progress Residential® is 100% committed to keeping you informed so you know what to expect as we navigate the impact of COVID-19 on our business.
Our hearts go out to everybody impacted by COVID-19 –those diagnosed with the virus, their friends and family, those whose jobs and schools have been impacted, and so many more.
Our focus is, as always, on the health and wellbeing of our customers, communities, and employees.
We understand you have questions about how we are responding to COVID-19/coronavirus. Here’s the latest information:
OUR OFFICES AND TEAM MEMBERS
We are taking action to protect the health of our employees and our residents. Following the recommendations of the U.S. Centers for Disease Control and Prevention (CDC), we have implemented health safety measures in all our offices. We have temporarily closed all of our offices to visitors, and many of our team members are working remotely to help decrease the possible spread.
We are still available every day from 8am to 6pm ET to assist you at 833.PRG.RESS and [email protected]
At this time, we are only handling emergency-type service requests for items that are essential for the health, safety, or habitability of your home. Service to items of convenience, like microwaves and dishwashers, may be postponed.
For your safety and the safety of our team members, when visiting your home for emergency or essential service items, our team members and vendors will wear Personal Protective Equipment including gloves, masks, and eyewear. Additionally, they’ll stay the CDC recommended safe distance from you and others in the home and they will not shake hands.
We ask that you also help protect yourself and our team members as well by wearing a face covering (mask, bandana or other), avoid shaking hands, and keeping a safe distance (6 feet) during their time in the home. We suggest that after greeting our technician, you remain in a different area of the home until the service is complete. Thank you for your help.
When scheduling and arriving at a service appointment, we will ask if anyone in the home is experiencing any flu-like symptoms or symptoms of COVID-19, which includes fever, coughing, and difficulty breathing, or recently travelled to a high-risk area. If the answer is yes, our team members will assess the situation and determine how to proceed while taking precautionary measures to avoid exposure to COVID-19.
While we understand the financial uncertainty caused by the pandemic, your monthly rent payment is due in accordance with your lease agreement unless you’ve made other payment arrangements with us. To help make rent payments easier, we’ve lifted all payment restrictions, allowing anyone to pay online or make partial payments at any time, and we’re waiving late fees for individuals who have been impacted by COVID-19 and are current on any existing payment plans.
If you are current on your payments but now find yourself unable to make your full June rent payment due to COVID-19, please contact us at [email protected]. Please understand, due to the high number of requests, it may take up to two business days for us to respond.
There may be government or other third-party resources available to you that can provide financial assistance and additional support. We’ve compiled a list many of those resources here.
We have temporarily deferred processing evictions for non-payment of rent. Please remember, you are still responsible for paying rent according to the terms of your lease, however, we would like to work with you to return your account to good standing. Please contact us at [email protected] or 844.475.2326 to discuss your options. And again, there may be government or other third-party support resources available to you. Please take some time to review these.
We realize there’s a lot of confusing information out there on this issue. The US Department of Housing and Urban Development (HUD) has suspended foreclosures and evictions for certain homeowners with FHA-insured Title II Single Family forward and Home Equity Conversion (reverse) mortgages which does not apply to Progress Residential® homes. For the latest information on this, please visit HUD or check with your state or local government.
MOVING INTO OR OUT OF A PROGRESS HOME
If you have a scheduled move-in or move-out time, you are still good to proceed. To help limit potential exposure to COVID-19, we will be conducting all move-in and move-out processes through phone calls or video chats. Our team members will provide you more information as your scheduled move-in or move-out date approaches.
If you’re scheduled to move-out and you’ve been asked to quarantine or shelter-in-place, please let us know right away by contacting 833.PRG.RESS or [email protected]. Our team will work with you to reschedule your move.
So you can be assured that you’re moving into a clean home, we are thoroughly cleaning our homes prior to move-in, following CDC guidelines for sanitization and disinfection. And even so, we encourage you to also disinfect the home upon move-in.
We continue to monitor the situation and we are actively preparing for the possibility that the impact of COVID-19 increases. We’re committed to taking care of our residents, our employees, and our homes and to providing you with a place you can call home in uncertain times.
Our Customer Care team continue to maintain their normal hours and are available every day of the week from 8am to 6pm ET. Please understand that due to increased call volume, you may encounter extended wait times.
As a reminder, you will probably find answers to most questions on this site through our FAQs, and our Resource and Helpful Information articles. Additionally, we will keep this page updated with information surrounding COVID-19 and Progress Residential®.
Thank you for choosing Progress Residential® and thank you for your patience and understanding as we adapt to the challenges COVID-19 is creating for all of us. We’ll keep this page updated with current information regarding COVID-19. Additionally, we’ve added a section to our Frequently Asked Questions page related to COVID-19.
Stay healthy and safe.
FINANCIAL AND SUPPORT RESOURCES
If you are facing financial distress due to COVID-19/coronavirus, here are some government and third-party organizations that may be able to provide you with assistance. Please note: This is not a complete list and Progress Residential® does not endorse these organizations. There may also be local resources available to you that are not listed here.
Recently unemployed residents should visit the Department of Labor website to see what benefits they may be eligible for https://www.dol.gov/general/location
Disability, Workers Comp & Family Leave
Residents may be able to apply for wage replacement if they become ill with COVID-19 or are caring for a sick family member.
For information on federal disability, please check with the Social Security Administration - https://www.ssa.gov/benefits/disability/
Disability Laws vary from state to state, so please check your state for more information as well.
Residents can check their eligibility for Disaster Unemployment Assistance
State Social Services
For a comprehensive list of local resources that may be available to you, please visit
The U.S. Department of Housing and Urban Development (HUD) may be able to provide more information and guidance on apply for assistance https://www.hud.gov/program_offices/spm/gmomgmt/grantsinfo
If you own a small business and are impacted by COVID-19, you may be able to received assistance through the U.S. Small Business Administration https://www.sba.gov/page/coronavirus-covid-19-small-business-guidance-loan-resources
Many of the states in which we operate have rent assistance programs or funding to help residents in need.
$5 million Rental Assistance Funds - Application for assistance is available via an online application system accessible from the Arizona Department of Housing.
The cities of Hialeah and Miami are offering $1,000 forgivable loans for residents who have lost their jobs due to the pandemic – Apply here.
The following organizations in Atlanta, Decatur, and DeKalb County are offering assistance with rent, rental deposits, and food: St. Vincent de Paul Georgia, Decatur Emergency Assistance Ministry, Decatur Cooperative Ministry, Hope Atlanta
Nevada has access to $2 million in settlement funding for emergency rental assistance which will go directly to Nevada families in need of emergency assistance through United Way of Southern Nevada and United Way of Northern Nevada and the Sierra.
Residents in Mecklenburg county may be eligible for assistance with rent or utility payments through Crisis Assistance Ministry.
Texas has made $11.3 million available to rent assistance providers (nonprofits, housing authorities, and local governments). Visit Texas’ Department of Housing for help locating rent assistance providers in your area. Residents in Dallas should check here for resources.
Charitable or Nonprofit Organizations
Charities such as Salvation Army and United Way are raising disaster recovery funds which help connect those affected to food, healthcare, and housing resources. Additionally, you may be able to receive assistance from the following organizations:
Food Assistance organizations:
Feeding America https://www.feedingamerica.org/need-help-find-food
Women, Infants and Children (WIC) https://www.fns.usda.gov/wic
Supplemental Nutrition Assistance Program (SNAP) https://www.fns.usda.gov/snap/supplemental-nutrition-assistance-program
Assistance with Food, Housing, and More:
Community Action Partnership https://communityactionpartnership.com/
Volunteers of America https://www.voa.org/housing
Gradient Gives Back Foundation https://gradientgivesback.com/foundation
Society of Saint Vincent de Paul https://www.svdpusa.org/
Temporary Assistance for Needy Families (TANF) https://www.acf.hhs.gov/ofa/programs/tanf