IMPORTANT INFORMATION FOR RESIDENTS REGARDING COVID-19/Coronavirus


In this time of uncertainty, Progress Residential® is 100% committed to keeping you informed so you know what to expect as we navigate the impact of COVID-19 on our business.

Our hearts go out to everybody impacted by COVID-19 –those diagnosed with the virus, their friends and family, those whose jobs and schools have been impacted, and so many more. 

Our focus is, as always, on the health and wellbeing of our customers, communities, and employees.

We understand you have questions about how we are responding to COVID-19/coronavirus. Here’s the latest information:

OUR OFFICES AND TEAM MEMBERS
We are taking action to protect the health of our employees and our residents. Following the recommendations of the U.S. Centers for Disease Control and Prevention (CDC), we have implemented health safety measures in all our offices. We have temporarily closed all of our offices to visitors, and many of our team members are working remotely to help decrease the possible spread.

We are still available every day from 8am to 6pm ET to assist you at 833.PRG.RESS and [email protected]

SERVICE REQUESTS
As cities ease restrictions and more and more businesses and services begin to reopen, Progress Residential® is beginning to safely and cautiously expand our services. We will soon begin taking care of non-emergency service requests. If you have an outstanding service request for an item that’s not essential for the habitability of your home, we will email you to confirm that the item still needs to be addressed. Once you confirm, we will work to schedule service. Please watch for that email. It will take some time for us to work through a backlog of non-emergency service requests, and of course, emergency service requests will take priority. 

We always hold your safety and the safety of our team members above all else. Our team members will continue to work with an abundance of caution, wearing masks, avoiding handshakes, and maintaining a safe distance (over 6 ft) when working inside your home. We ask that you also help keep our team members safe by doing the same. We suggest that after greeting our technician, you remain in a different area of the home until the service is complete. Thank you for your help.

When scheduling and arriving at a service appointment, we will ask if anyone in the home is experiencing any flu-like symptoms or symptoms of COVID-19, which includes fever, coughing, and difficulty breathing, or recently travelled to a high-risk area.  If the answer is yes, our team members will assess the situation and determine how to proceed while taking precautionary measures to avoid exposure to COVID-19.

RENT PAYMENTS
While we understand the financial uncertainty caused by the pandemic, your monthly rent payment is due in accordance with your lease agreement unless you’ve made other payment arrangements with us. To help make paying rent easier, we’ve lifted most payment restrictions, allowing residents to pay online or make partial payments at any time.

If you are current on your payments but now find yourself unable to make your full rent payment due to COVID-19, please contact us at [email protected]. Please understand, due to the high number of requests, it may take up to two business days for us to respond.

FINANCIAL AND SUPPORT RESOURCES
There may be government or other third-party resources available to you that can provide financial assistance and additional support. We’ve compiled a list many of those resources here.

EVICTIONS
Please remember, you are still responsible for paying rent according to the terms of your lease, however, we would like to work with you to return your account to good standing if possible. Please contact us at [email protected] or 844.475.2326 to discuss your options. And again, there may be government or other third-party support resources available to you. Please take some time to review these.

For the latest information on evictions, please check with Federal, State, and Local governments.

MOVING INTO OR OUT OF A PROGRESS HOME
If you have a scheduled move-in or move-out time, you are still good to proceed. To help limit potential exposure to COVID-19, we will be conducting all move-in and move-out processes through phone calls or video chats. Our team members will provide you more information as your scheduled move-in or move-out date approaches. 

If you’re scheduled to move-out and you’ve been asked to quarantine or shelter-in-place, please let us know right away by contacting 833.PRG.RESS or [email protected]. Our team will work with you to reschedule your move.

So you can be assured that you’re moving into a clean home, we are thoroughly cleaning our homes prior to move-in, following CDC guidelines for sanitization and disinfection. And even so, we encourage you to also disinfect the home upon move-in.

GOING FORWARD
We continue to monitor the situation and we are actively preparing for the possibility that the impact of COVID-19 increases. We’re committed to taking care of our residents, our employees, and our homes and to providing you with a place you can call home in uncertain times. 

Our Customer Care team continue to maintain their normal hours and are available every day of the week from 8am to 6pm ET. Please understand that due to increased call volume, you may encounter extended wait times. 

As a reminder, you will probably find answers to most questions on this site through our FAQs, and our Resource and Helpful Information articles. Additionally, we will keep this page updated with information surrounding COVID-19 and Progress Residential®.

THANK YOU
Thank you for choosing Progress Residential® and thank you for your patience and understanding as we adapt to the challenges COVID-19 is creating for all of us. We’ll keep this page updated with current information regarding COVID-19. Additionally, we’ve added a section to our Frequently Asked Questions page related to COVID-19. 

If you have any other questions about the actions we’re taking, please reach out to us at 833.PRG.RESS or [email protected].

Stay healthy and safe.