Frequently Asked Questions

We’re one of the largest providers of single family rental homes in the United States. At Progress Residential®, you will find a team of people dedicated to helping you find, lease, and love your perfect rental home. We start by hand-picking high-quality homes located in some of the most desirable neighborhoods in the country. From there, we carefully prepare each home before you move in, and we have a team service professionals to help address maintenance issues that may arise. At Progress Residential®, we empower you to lease a great home and focus on living your life.

We proudly serve Atlanta, Charlotte, Dallas, Houston, Indianapolis, Jacksonville, Las Vegas, Memphis, Miami, Nashville, Orlando, Phoenix, Raleigh, Sarasota, Southaven, Tampa, and Tucson. We’re continuing to expand, making progress every day. 

Touring a home is simple. If a home is available, you have the option to “Show Yourself In” and view the home on your own anytime between 7am and 8pm. Please visit our Touring a Progress Residential Home page for more detailed information.

Rently is the smart-home access provider we use to allow you to tour our homes at your convenience. When opting for a self-showing, you’ll be prompted to create an account with Rently to verify your identity. After paying the convenience fee, you’ll be able to view our homes.

For residents who would like to actively build their credit, we’ve teamed up with RentTrack to report positive rental payments to the three major credit bureaus. Learn more about this exciting option HERE.

Yes. Many of our homes across the country are in master-planned communities that are governed by HOAs. HOAs typically provide residents with benefits and amenities in exchange for residents following rules and restrictions that help maintain quality standards throughout the community.  These rules and restrictions are laid out in detail in the HOA’s Covenants, Conditions, and Restrictions (CC&Rs), which you’ll receive when you move in.

Some HOA’s have their own resident and lease approval process, which will occur in addition to our review and approval process. In these cases, our approval of your Lease Application will be subject to the HOA's approval. This may take up to 30 additional days to process, depending on the HOA, so please plan accordingly and contact us for more information. You may be asked to provide any additional information, as required by the HOA in its approval process.

No. HOAs typically have monthly fees that homeowners pay to help the HOA maintain operations and community facilities. Progress Residential® pays these monthly fees. However, some utilities may be billed directly from the HOA. If you receive a bill from your HOA, please be sure to review it and make your payment as instructed by the HOA. 

HOA fines typically range from $25 to $250 depending on the community and the type of violation. Fines can be issued daily for the same violation and can increase with each additional violation. That means that a simple fine can quickly end up costing hundreds of dollars. In addition to the fine from the HOA, an HOA Non-Compliance fee of $45 will be issued to your Progress Residential account®.

Hopefully, you avoid violations completely, but, if you receive a violation, you’re responsible for correcting the problem and paying the fines within the allotted time frame.  Quickly correcting the violation and paying the fine will help ensure the fine stays as low as possible. This will also avoid an HOA taking legal action to enforce compliance and payment, which will result in additional costs to you including Progress Residential’s attorneys fees to defend and resolve the issue. 

Generally, no, but be sure to check your Lease Agreement and the community guielines (CC&R’s) of the Homeowners Association. Some HOAs have restrictions on trailers, boats, campers, RV’s, buses, work trucks, and other types of vehicles. Check with your Leasing Specialist or CustomerCare@RentProgress.com to see if these restrictions will apply to you, and please read your Lease Agreement the CC&R’s so you understand what’s allowed and avoid HOA fines.

A background screening will be completed on all applicants to verify credit worthiness. Progress Residential® uses SafeRent Rental Property Solutions to establish a rental score for each applicant. The rental score is determined from an analysis of information found in each applicant's consumer credit report, application and previous rental history. The consumer credit report may include payment history, bankruptcies, number and type of accounts, collection activity, outstanding debt and credit inquiries. 

We verify identity through a simple and secure process. After you submit your lease application, all adult applicants will receive an invitation to verify their identity via email. Identity verification must be completed within 48 hours of receiving that email or your application may be delayed or cancelled.

As part of the identity verification process, all applicants must present valid government issued photo identification. Identification issued by any state or federal authority of the United States includes but is not limited to:

• A state-issued driver’s license
• State-issued identification card
• US passport or passport card
• US CIS Form I-551 permanent resident card
• Non-US citizens and other lawful aliens may provide a valid foreign passport as acceptable identification.

Applicants will be required to provide a Social Security Number (SSN) or Taxpayer Identification Number (TIN) at the time of application. Any applicants unable to provide a SSN/TIN will be considered as long as:

1. All other requirements of the applicant identity policy have been met;
2. Co-applicant has provided a valid SSN/TIN

Please be sure documents are visually clear and easily legible.

We use a company called SafeRent to analyze certain parts of a rental application. SafeRent doesn’t have a minimum credit score requirement, but it does take your credit scores and credit report information into consideration. Credit scores are just one part of your application, so low scores and blemishes on a credit report aren’t necessarily automatic disqualifiers.

Yes. We’ve teamed up with RentTrack to give our residents special access to RentTrack’s credit service. RentTrack not only provides credit tracking and protection, it can help users increase their credit scores by an average of 29 points in two months and 132 points with two years of reported credit history. For more info and to sign up, please CLICK HERE. 

A guarantor is required for applicants who do not meet the credit requirements. The guarantor is subject to the same guidelines as applicants. The guarantor must complete a separate Lease Application and pay a Lease Application Fee. The guarantor will be required to sign a guaranty.

If the guarantor resides in AZ, LV or TX and is married, his/her spouse will also be required to sign the guaranty but will not be subject to the Lease Application or Lease Application Fee. A guarantor will not overcome criminal, civil court or rental judgment.

Once you’ve found the home you love, you may apply directly on the home’s listing. Learn more about our qualification process and documents you’ll be asked for along the way here!

If your application is denied, any refundable fees will be returned to you within 30 days.

Yes, however, any changes to the application, including changes to the move-in date or adding a roommate, resident, or pet, will require a $100 Application Change fee.

After we confirm your move in date and time, we’ll send you the lease and the cost sheet. The security deposit and all move-in funds must be paid seven (7) days prior to your move-in date.

Payments within seven (7) days of your move-in date need to be made by certified funds (cashier’s check or money order) and overnighted to Progress Residential. Payment must clear before you can move into the home.

All checks or certified payments received Monday through Friday by 4pm local time in Phoenix will be processed the same business day. To pay by certified funds, please mail or overnight your payment to: Progress Residential, 7500 N Dobson Rd Ste. #300  Scottsdale, AZ 85256.

The information you provide in the Lease Application, or information we obtain with your permission the rental application, will not be sold or distributed to others. We will use that information to decide whether to enter into a Lease Agreement with you and for all other purposes relative to any future Lease Agreement between use, including the enforcement of the Lease Agreement.

Payscore is a secure third-party automated income verification service that verifies and reports your income to Progress Residential, through a process you control, by securely aggregating deposit history from your bank account(s). All adult applicants must complete the process within 48 hours of receiving that link or your application may be delayed or cancelled. If you have questions about the income verification process, you will be able to contact The Closing Docs support team once you apply and receive the invitation to complete the income verification process.

We have a variety of payment options and methods. Please CLICK HERE to learn more about the payment options available to you and how to make your payment. To make an online payment, CLICK HERE.

Please Note: rent payments are accepted from the 22^nd of each month through the 8^th of the following month. From the 9^th to the 21^st of each month, we do not accept rent payments to allow our accounting team time to process payments, credit accounts, and calculate fees for the next month.

Yes, there are other common fees encountered when renting a home that can impact your budget planning.

Lease Admin Fee: We charge a one-time fee of $125 to cover preparations for new residents before the move-in, including quality-control inspections, addressing inquiries, and arranging supporting documents.

Security Deposits: We generally require a security deposit of 1.5 to 2 times the monthly rent. Amounts are dependent on a number of factors including credit history and verifiable income.

Utilities: We use a utility management company to bundle water, sewer, trash and gas charges into one convenient monthly bill.  There is a $25 one-time setup fee and a recurring monthly charge ranging from $.75 to $11.99 depending on the property. Where applicable, there’s a $39.60 per month septic maintenance fee.

Renter’s Insurance: To protect you and the home, we require our residents to have renter’s insurance. If you do not provide proof of insurance coverage, you will be charged a monthly penalty of $14.95 per month. This fee does not provide you with insurance coverage. 

HOA Non-Compliance: If the HOA notifies us of a violation of their Covenants, Conditions, and Restrictions (CC&Rs), a $45 fee will be charged in addition to any fines from the HOA.

Pet Fees: We have some of the friendliest pet policies around, but there are some associated fees and restrictions to familiarize yourself with on our Pet Policy page.

Home Features & Services: Many of our homes are outfitted with features and services to provide convenience and hassle free living that carry fees in addition to your base rent (where applicable):

• Smart Home Fee - Front door lock, thermostat, home monitoring & maintenance technology ($19.99/mo).

• Pool Maintenance - We use service providers to maintain the quality of pools on the properties ($175/mo).

• Landscaping - Some of our homes include landscaping services ($8-$95 depending on service level).

• Solar Systems - Some of our homes include solar technology leased from a 3rd party company. The lease cost is passed along to the resident.

We’re making paying rent as easy and flexible as possible.  In addition to online payment options, text-to-pay, automatic withdrawals, check, money-order, cashier’s check, and WIPs, we allow you to make partial payments. If you would like to make a partial payment, please visit this page to learn more.

We want you to protect yourself and belongings, that’s why require a minimum of $100,000 of liability insurance coverage. Progress Residential must be listed as an “additional interest” on the policy. Residents who choose not to carry this insurance will be charged a monthly exemption fee of $14.95, which does not provide any insurance coverage for you or your property. All residents must be included on the policy. Proof of coverage may be submitted for verification at Get Covered.

Yes, we’re happy to offer a discount on move-in costs to new residents that are active duty members of the U.S. Military. Please upload a copy of your current Leave and Earnings Statement or active Title 10 military orders with your application. Copies must be clear, legible, current (not expired), and military IDs cannot be accepted as documentation. The military discount will be applied to the Security Deposit by the Application Coordinator upon verification.

Yes. Paying by credit card is a convenient and secure way to make a payment. However, before paying by credit card, read the “Paying by Credit Card” section here to help ensure your payment is successfully processed and you avoid missed payments, move-in dates, and late fees.

Septic systems are considered a utility since they provide sewage and wastewater disposal. The monthly utility fee for septic systems in a Progress Residential home is $39.60 which is comparable to sewer and wastewater utility costs through most municipalities. This fee will be included in your monthly statement with Progress. For more information about this fee and about septic systems, please click here.

Move-in costs vary depending on the home you choose and the specifics of your application. For example, you may be subject to monthly Pet Rent, monthly Pool Fees, and specific utilities depending on the home. These details will be provided to you before you move in. All move-in funds (Security Deposit, rent, fees, etc.) must be paid seven (7) days prior to your move-in date. Payments made within seven (7) days of the scheduled move-in date must be made by overnighting verified funds and may result in delays to your ability to move in on your scheduled date.

*If you are a new resident who is an active duty member of the U.S. Military, you may be eligible for a discount on your move-in costs. Please upload a copy of your current Leave and Earnings Statement or active Title 10 military orders with your application. Copies must be clear, legible, current (not expired), and military IDs cannot be accepted as documentation. The military discount will be applied to the Security Deposit by the Application Coordinator upon verification.

A 2.95% convenience fee will apply to payments made by credit card.

Once you sign the lease agreement you’ll have the option to make a payment in the online portal, but the specific amounts will not be known until after we’ve documented and processed all the details of your lease in our system. You will be sent a cost sheet which will detail your move-in charges. You’ll then need to enter in the pro-rated rent and any other fees listed as a “one-time payment” and make your payment from there. Additionally, your security deposit must be paid by ACH transfer or credit card* using the online system.

A 2.95% convenience fee will apply to payments made by credit card.

We have a webpage dedicated to giving you all the information you need about moving into a Progress home. Please click here to visit that page.

Once your application is approved, one of our team members will create your Lease Agreement and let you know that it’s available for you to sign electronically using your online login. The entire process is completed online using e-signatures.  Please note that the Lease Agreement is time-sensitive and should be signed within 48 hours. If you’re unable to access a computer for e-signature, please notify your application coordinator at the time of application so we can figure out how to best accommodate you.

There are a few things you’ll need to complete seven (7) days prior to moving into the home. Your lease must be signed by all lease holders, all your move-in funds must be paid, and your identity must be verified through our process. Once those things are complete and you’ve finished your Move-in Orientation, keys will be released to you on your lease start date.

When you move in, utilities will already be on and in the name of Progress Residential®. You’ll be required to move electricity (and any bundled utilities) to your name after you move in. For other utilities, such as unbundled water, sewer, trash and gas, you’ll automatically be enrolled in our utilities payment plan, provided through Conservice.

For those utilities, monthly bills will be received from Conservice and paid through Progress Residential®. Conservice requires a monthly service fee of $9.99 and a one-time account enrollment fee of $25.00.  (Residents in North Carolina will be required to move all utilities to their name and will not be enrolled in the Conservice program.)

Once you have signed your lease agreement, you may go to the local United States Postal Service location for a key.  Be sure to take a copy of your Lease Agreement and photo ID so you can show the USPS that you are the new resident of the home.

Our team is always working to improve, and your feedback is critical in helping us do that. Receiving feedback from you through surveys is the best way for us to identify problems and ways we can get better. We’ll be requesting feedback through an email survey at the time of move-in, move-out and after interactions you may have with our team members, so please share your thoughts with us and take the surveys. Your survey responses are confidential and strictly used to help us improve our services.

If this is your first time renting a single-family home, we think you’ll find it to be a great experience. We recommend taking some time and reviewing the pages on this website, particularly the pages under the "Future Resident" menu. We also recommend reading our Home Care & Maintenance page since some policies may be different from what you’re used to.

Washers and dryers are not included, however, every home has washer and dryer hook ups.

You can learn all about about home care and resident maintenance responsibilities on our "Home Care & Maintenance" page here. On this page we cover resident responsibilities, maintenance emergencies, and more.

You may place a service request online by clicking here. You may either place a new service request or check the status of an existing request.

Before you submit a service request, please review our policies around home care and resident responsibilities.

Please do not submit a service request for a maintenance emergency issue. Instead, give us a call at 833.PRG.RESS (833.774.7377).

While every service request is important to us, depending on the number of requests in your area, it may take us some time to respond and resolve the maintenance issue. We work hard to respond to you within 24 hours for non-emergency maintenance requests. For emergency requests, we will respond to you within 2 hours.

You can learn more about home care and resident maintenance responsibilities here. A maintenance emergency is one that is dangerous, threatens the habitability of the home, or could cause damage to the property. Emergencies include:

• HVAC - Not properly functioning.
• Fire, Flood, Storm, or Damage from Trees - Damage to your home making it uninhabitable.
• Unsecured Home - Doors do not lock to secure the home.
• Electrical Power Outage (not due to utility provider) - No power to your home exclusively.
• Garage Door Damage - Casuing a blocked vehicle in your garage.
• Natural Gas Leak - Please exit the home and call the fire department immediately if you smell gas.
• Pool Fence or Pool Gate Damage - Not functioning properly to keep the pool area secure.
• Flooring Hazards - Potentially causing slips, trips, and falls.

To report an emergency maintenance issue, please call 833.PRG.RESS (833.774.7377). If you place an emergency maintenance request, we’ll contact you within 2 hours.

For your convenience, we can perform maintenance requests even when you’re not home. When you submit a service request, you will be asked to provide Permission to Enter so that we can perform the work in your absence. Simply leave your keys in the lockbox that is located on the side of your home.

Learn more about this option here.

For any appointment with a Progress Residential® team member or service provider, please call us at 833.PRG.RESS (833.774.7377) to cancel or reschedule an appointment.  Please let us know at least 24 hours in advance, otherwise a $105 trip charge will be added to your account.

If the maintenance is for something that falls under our responsibility, there will not be a maintenance service fee. If you request service for a maintenance item that you’re responsible for, a minimum service fee of $105 will apply. For more information on maintenance items we’re each responsible for, please visit our Home Care and Maintenance page.

You’ll need to contact a locksmith. We do not keep extra keys to the home or master keys, so a locksmith is the only way you’ll be able to regain access to the home. We recommend always keeping keys to the home with you in the event of a power outage or if a maintenance issue with the garage door prevents it from opening.

First and foremost, if severe weather is headed your way, please take every precaution to keep yourself and your loved ones safe and secure. You can find more information on severe weather here.

Trash service is typically managed by Conservice, our third-party utility management service. If you need a trash bin, want to upgrade your trash bin, or are having any issues with trash pickup, please visit www.utilitiesinfo.com. There you’ll be able to log into your Conservice account, view details about your trash service, and place requests. If you have not received your first bill, and need to address this issue, please call Conservice at 844.832.2550 to obtain your website login information.

Septic systems are considered a utility since they provide sewage and wastewater disposal. The monthly utility fee for septic systems in a Progress Residential home is $39.60 which is comparable to sewer and wastewater utility costs through most municipalities. This fee will be included in your monthly statement with Progress. For more information about this fee and about septic systems, please click here.

Yes. At Progress Residential®, we’re pet people. We understand that pets are part of the family, which is why we welcome up to three pets, subject to breed restrictions, and compliance with applicable laws and HOA guidelines.

For more details on our pet policies, click here.

Before applying to a home, we recommend checking our pet policies and reaching out to us to confirm if the HOA for the specific home has any additional pet restrictions in place.

Yes. We've streamlined the payment process for residents and offer transparent cost breakdowns. Instead of upfront fees, we've implemented a single monthly pet rent payment. 

Below are the monthly pet rent rates based on the number of pets in the home (up to a maximum of three):

• 1 pet: $72/month
• 2 pets: $144/month
• 3 pets: $199/month

Verified service or assistance animals are permitted and are not subject to any additional fees. For further details on our pet policies, please click here

To request that a roommate be released from your lease, please click here and complete this form. All current lease holders and roommates being released must sign the roommate release form which will be provided to you.

Let us know that you’ll be leaving the home by completing our NOTICE TO VACATE FORM (click here). Once you’ve submitted the form, our team will be notified. Please be sure to let us know 60 days in advance (as required by your lease) of your requested move-out date to avoid late notice fees.

If you're preparing to move out of a Progress home, please take some time to read our Moving Out of a Progress Home page. Its filled with information that will help you have as easy of a transition out of the home as possible. 

Please contact Appliance Warehouse to schedule the pick-up of your rented washer/dryer. You can contact them at 800.693.4343 or APPLIANCEWHSE.COM, or through the Appliance Warehouse mobile app. Click here for more information on the app.

Esusu Financial, sometimes known as “ESUSUFIN”, is our new partner that specializes in reporting positive rental payment data to the major credit bureaus, Equifax, Experian, and TransUnion.  Learn more about them here: ESUSU.

Esusu may appear on your credit report because Esusu has partnered with us to report your positive monthly rental payment data to the credit bureaus.

Esusu reports rental payments to credit bureaus to help our residents build their credit profile. Rent reporting is relatively new, but initial studies show that approximately 75% of residents see credit score improvements if their on-time rental payments are reported to the credit bureaus.

No. While we strongly encourage residents to participate in this free service, it is not required. You can opt-out of the rent reporting program by responding to Esusu’s outreach or contacting them at rentsupport@esusu.org. 

Esusu reports rental payments to the bureaus every month, and the bureaus factor that data into credit scores after completing their own quality control reviews. It typically takes between 1 to 3 months before your reported rent payments will appear on your credit report.

If you want to dispute the accuracy of the rental data submitted to the bureaus, please email Esusu Financial directly and they will work with us to investigate further. Esusu’s email address is rentsupport@esusu.org.

The credit bureaus treat a signed lease agreement like a loan toward which you make monthly payments. In a way, your property management company is loaning you the total money of your lease agreement with the agreement that you live there and you “pay them back” at the beginning of every month. This arrangement is reflected on your credit report as you successfully pay back the ‘borrowed’ money and satisfying your loan.

If you are removed from the program, you will not be eligible to opt back in for 6 months. After that 6 months has passed, please email rentsupport@esusu.org.

No. Esusu works to help you build your credit score to a stronger number, it will not report negative payments or negative payment history.

Yes. Learn your rights under the Fair Credit Reporting Act. Additional information is available from your community and by going to www.consumerfinance.gov/learnmore.