Frequently Asked Questions

Searching for Home

We’re one of the largest providers of single family rental homes in the United States. At Progress Residential®, you will find a team of people dedicated to helping you find, lease, and love your perfect rental home. We start by hand-picking high-quality homes located in some of the most desirable neighborhoods in the country. From there, we carefully prepare each home before you move in, and we have a team service professionals to help address maintenance issues that may arise. At Progress Residential®, we empower you to lease a great home and focus on living your life.


Yes. Progress Residential® is a privately owned, single-family rental home company that manages over 90,000 homes in 30+ metro areas across the US. Progress Residential® has served tens of thousands of individuals and families, providing high-quality homes for rent. If you’re searching for a rental home, please watch out for scams and report any rental fraud to local authorities and to the Federal Trade Commission.


We proudly serve AtlantaCharlotteDallasHoustonIndianapolisJacksonvilleLas VegasMemphisMiamiNashvilleOrlandoPhoenixRaleighSarasotaSouthavenTampa, and Tucson. We’re continuing to expand, making progress every day. 


Touring a home is simple. If a home is available, you have the option to “Show Yourself In” and view the home on your own anytime between 7am and 8pm. Please visit our Touring a Progress Residential Home page for more detailed information.


Unfortunately, rental scams happen all the time. Scammers are becoming more sophisticated each day and can fool even savvy renters. Please be cautious if you see:

  • Abnormally low rent – if a deal seems too good to be true, it is.
  • Listings on free listing sites like Craigslist or Facebook Marketplace.
  • Request for cash payment, wire transfers, payments made by cash apps, or payments made with gift cards.
  • Requests for payment to be made by checks payable to anyone other than Progress Residential®.
  • Promises of no background or credit checks.
  • Sloppy, unprofessional, or overly simple applications.

If you’re ever concerned that you’re being scammed, please contact us and we’ll be happy to verify that you’re working with members of our team. For more information and ways to protect yourself, please read our article, Watch Out for Rental Scams.


Rently is the smart-home access provider we use to allow you to tour our homes at your convenience. When opting for a self-showing, you’ll be prompted to create an account with Rently to verify your identity. After paying the convenience fee, you’ll be able to view our homes.


Certain homes on our website are identified as “Coming Soon”. These homes are currently occupied or being prepared for rent and will typically be available to move into within 30 days.  You may apply online for “Coming Soon” homes. Once the home is ready, a member of our Leasing team will notify you. You will have 24 hours from the time of our notification to visit the home and decide if you would like to rent the home. If you wish to move forward, your Application Coordinator will contact you to schedule your move-in and generate your lease. If you view the home within 24 hours and decide the home’s not for you, you can cancel, and any refundable fees will be returned within 30 days. If we don’t hear from you within 24 hours, your application will be cancelled. For more on Coming Soon Homes, CLICK HERE.


We recommend beginning your search 4 to 6 weeks before the desired move-in date at your new rental home. Once you apply for a home it can take up to 72 hours to receive a decision. From there we require that the lease starts within 12 days of the date you apply.


For residents who would like to actively build their credit, we’ve teamed up with RentTrack to report positive rental payments to the three major credit bureaus. Learn more about this exciting option HERE.


Yes. Many of our homes across the country are in master-planned communities that are governed by HOAs. HOAs typically provide residents with benefits and amenities in exchange for residents following rules and restrictions that help maintain quality standards throughout the community.  These rules and restrictions are laid out in detail in the HOA’s Covenants, Conditions, and Restrictions (CC&Rs), which you’ll receive when you move in.

Some HOA’s have their own resident and lease approval process, which will occur in addition to our review and approval process. In these cases, our approval of your Lease Application will be subject to the HOA's approval. This may take up to 30 additional days to process, depending on the HOA, so please plan accordingly and contact us for more information. You may be asked to provide any additional information, as required by the HOA in its approval process.


No. HOAs typically have monthly fees that homeowners pay to help the HOA maintain operations and community facilities. Progress Residential® pays these monthly fees. However, some utilities may be billed directly from the HOA. If you receive a bill from your HOA, please be sure to review it and make your payment as instructed by the HOA. 


HOA fines typically range from $25 to $250 depending on the community and the type of violation. Fines can be issued daily for the same violation and can increase with each additional violation. That means that a simple fine can quickly end up costing hundreds of dollars. In addition to the fine from the HOA, an HOA Non-Compliance fee of $45 will be issued to your Progress Residential account®.

Hopefully, you avoid violations completely, but, if you receive a violation, you’re responsible for correcting the problem and paying the fines within the allotted time frame.  Quickly correcting the violation and paying the fine will help ensure the fine stays as low as possible. This will also avoid an HOA taking legal action to enforce compliance and payment, which will result in additional costs to you including Progress Residential’s attorneys fees to defend and resolve the issue. 


Generally, no, but be sure to check your Lease Agreement and the community guielines (CC&R’s) of the Homeowners Association. Some HOAs have restrictions on trailers, boats, campers, RV’s, buses, work trucks, and other types of vehicles. Check with your Leasing Specialist or CustomerCare@RentProgress.com to see if these restrictions will apply to you, and please read your Lease Agreement the CC&R’s so you understand what’s allowed and avoid HOA fines.


Generally, yes. Fees and services vary by home and those fees are usually listed on the property listing page for each home. Required monthly fees and costs for your home could include: Progress Smart HomeUtilitiesAir Filter, Pool Fees, and Septic. Please review the property list page for additional details to help you estimate what your costs will be before applying. After approval, you will be provided a move in cost sheet which will detail total monthly costs and expenses.


Rental Criteria

To rent one of our homes, every applicant must meet certain requirements including, age requirements, pass background, criminal, and credit screenings, and provide valid identification and proof of income. Please continue to read the questions in this section for more information on our rental requirements.


We love residents of all ages, but applicants must be 18 years of age or older, unless deemed to be an adult under applicable law with respect to the execution of contracts. Each person who is 18 or older will need to submit a separate Lease Application and Lease Application Fee.


A background screening will be completed on all applicants to verify credit worthiness. Progress Residential® uses SafeRent Rental Property Solutions to establish a rental score for each applicant. The rental score is determined from an analysis of information found in each applicant's consumer credit report, application and previous rental history. The consumer credit report may include payment history, bankruptcies, number and type of accounts, collection activity, outstanding debt and credit inquiries. 


We verify identity through a simple and secure process. After you submit your lease application, all adult applicants will receive an invitation to verify their identity via email. Identity verification must be completed within 48 hours of receiving that email or your application may be delayed or cancelled.

As part of the identity verification process, all applicants must present valid government issued photo identification. Identification issued by any state or federal authority of the United States includes but is not limited to:

  • A state-issued driver’s license
  • State-issued identification card
  • US passport or passport card
  • US CIS Form I-551 permanent resident card
  • Non-US citizens and other lawful aliens may provide a valid foreign passport as acceptable identification.

Applicants will be required to provide a Social Security Number (SSN) or Taxpayer Identification Number (TIN) at the time of application. Any applicants unable to provide a SSN/TIN will be considered as long as:

  1. All other requirements of the applicant identity policy have been met;
  2. Co-applicant has provided a valid SSN/TIN

Please be sure documents are visually clear and easily legible.


A criminal background check will be completed for each applicant. The Lease Application will be denied for the following criminal convictions: 

  • For felony offenses involving crimes against children, sex-related offenses, homicide, kidnapping, and drug sale, manufacturing, or distribution, or any felonies within the past 10 years.
  • For misdemeanors offenses involving crimes against persons, property, or animals, financial crimes (e.g. bad check, identity theft, fraud), and other drug, prostitution, and/or weapons related offenses within the past 3 years.
  • Most other misdemeanor offenses (e.g. traffic or alcohol-related offenses), will not decline the Applicant.

These criteria do not constitute a guarantee or representation that residents or occupants currently residing in one of our homes have not been convicted of, or subject to, deferred adjudication for a felony, certain misdemeanors, or sex offenses requiring registration under applicable law. Resident or occupants may have resided in one of our homes prior to implementation of this policy, and our ability to verify this information is limited to the information available to us by the applicants and credit reporting services. Residents or occupants who are convicted of any of the foregoing after this Lease Application, may be subject to forfeiture of Lease Application Fees or eviction if conviction occurs after move-in.


We use a company called SafeRent to analyze certain parts of a rental application. SafeRent doesn’t have a minimum credit score requirement, but it does take your credit scores and credit report information into consideration. Credit scores are just one part of your application, so low scores and blemishes on a credit report aren’t necessarily automatic disqualifiers.


Yes. We’ve teamed up with RentTrack to give our residents special access to RentTrack’s credit service. RentTrack not only provides credit tracking and protection, it can help users increase their credit scores by an average of 29 points in two months and 132 points with two years of reported credit history. For more info and to sign up, please CLICK HERE. 


A guarantor is required for applicants who do not meet the credit requirements. The guarantor is subject to the same guidelines as applicants. The guarantor must complete a separate Lease Application and pay a Lease Application Fee. The guarantor will be required to sign a guaranty.

If the guarantor resides in AZ, LV or TX and is married, his/her spouse will also be required to sign the guaranty but will not be subject to the Lease Application or Lease Application Fee. A guarantor will not overcome criminal, civil court or rental judgment.


An OFAC (Office of Foreign Assets Control) search report will be completed for each application. Any applicant that appears on an OFAC list is subject to automatic denial.


Yes. To process your application quickly, securely, and accurately, we use a third-party automated income verification service called Payscore.Their service verifies and reports your income to Progress Residential, through a process you control, by securely aggregating deposit history from your bank account(s). After you submit your lease application, all adult applicants receive an invitation to this process via email from Payscore with a link to guide you through your income verification. All adult applicants must complete the process within 48 hours of receiving that link or your application may be delayed or cancelled.

Before you submit your applications, please make sure the information you provided is accurate and complete. Any changes to the application after submission, including changes to your move-in date or adding residents or pets, will require a $100 Application Change Fee.


Applying

Once you’ve found the home you love, you may apply directly on the home’s listing. Learn more about our qualification process and documents you’ll be asked for along the way here!


Once your application payment is complete, you can track its progress online in your Dashboard. Our Onboarding specialists will ensure your application status is updated as they verify your information.

 

No need to worry! We’ll reach out via email if we require any further details.


Each person over the age of eighteen (18) is required to submit a separate Lease Application and Application Fee. When there is more than one applicant and/or guarantor in the “applicant group” for a home, the group will receive a single rental score based on the group’s combined credit and rental history. An applicant who is denied due to criminal history will cause the entire applicant group to be denied.


If your application is denied, any refundable fees will be returned to you within 30 days.


Some of our homes may be subject to a refundable holding fee.  This holding fee reserves the home temporarily while we review your application and if approved can then be applied toward your future move-in costs. If your application is denied, this holding fee will be returned to you within 30 business days. The holding fee becomes non-refundable when your application is approved, but if you decide to cancel, or if the application is denied due to falsification of the application or supporting documentation.


Yes, however, any changes to the application, including changes to the move-in date or adding a roommate, resident, or pet, will require a $100 Application Change fee.


After we confirm your move in date and time, we’ll send you the lease and the cost sheet. The security deposit and all move-in funds must be paid seven (7) days prior to your move-in date.

Payments within three (3) days of your move-in date need to be made by certified funds (cashier’s check or money order) and overnighted to Progress Residential. Payment must clear before you can move into the home.

All checks or certified payments received Monday through Friday by 4pm local time in Phoenix will be processed the same business day.

 

PLEASE NOTE: Payment of the move-in balance is due at least 7 days before your move-in date. Certified funds will be required if you need to pay less than 3 days prior to move in. All funds must clear prior to move in. Mail or overnight certified funds to: 7500 N Dobson Rd. Ste #300 Scottsdale, AZ 85256


Yes, but we only offer leases that start on a weekday. If you would like to move into the house over a weekend, you must select a move-in (lease start) date for a weekday prior to the weekend you would like to move in.


The information you provide in the Lease Application, or information we obtain with your permission the rental application, will not be sold or distributed to others. We will use that information to decide whether to enter into a Lease Agreement with you and for all other purposes relative to any future Lease Agreement between use, including the enforcement of the Lease Agreement.


Payscore is a secure third-party automated income verification service that verifies and reports your income to Progress Residential, through a process you control, by securely aggregating deposit history from your bank account(s). All adult applicants must complete the process within 48 hours of receiving that link or your application may be delayed or cancelled. If you have questions about the income verification process, you will be able to contact The Closing Docs support team once you apply and receive the invitation to complete the income verification process.


Fees and Payments

We try to make it as easy as possible to make payments.  Currently you can pay the following ways:

Bank Account Auto Pay
Have your rent automatically deducted from your bank account each month without the convenience fee. Simply enter your bank account and routing number and your rent will be paid on time, every time.

Pay Rent Online
Prefer to pay with a credit card? Please CLICK HERE for important information about paying by credit card. Once you're ready to pay, CLICK HERE. Log in, then create an account, add a credit card, and pay online. A 2.95% convenience fee will apply to payments made by credit card.

Pay by Text
Paying your rent with a text message? It doesn’t get any easier than that. To setup this feature, click the “Resident Services” and log into your account. Once logged in, select the “Edit Profile” tab. On your profile page, select the “Allow Text (SMS) Notifications” box. You will then receive a confirmation message on your mobile phone.

Pay by Check, Money Order, or Cashier's Check
We happily accept checks of all kinds. Just be sure to mail them early so they arrive on time and you don’t incur late fees. Please make checks payable to “Progress Residential®” and mail your payments to:

Progress Residential
P.O. Box 4300
Scottsdale, AZ 85261

Pay by Phone
Payments can be made over the phone 24/7 with our secure, automated system. Simply call us at 833.PRG.RESS and select the option to make a payment over the phone. 

 

A convenience fee will be charged for Debit Card payments:

 

  • $3.95 for paments less than $1,000
  • $4.95 for payments between $1,001 and $1,999
  • $9.95 for payments greater than $2,000

 

A 2.95% convenience fee will be charged on all credit card payments


WIPS
We now accept cash rent payments through WIPS™ (Walk-in Payment System) at participating locations near you! For more information, please click herePlease note, WIPS is not an available payment option for your move-in funds.

Please Note: rent payments are accepted from the 22nd of each month through the 8th of the following month. From the 9th to the 21st of each month, we do not accept rent payments to allow our accounting team time to process payments, credit accounts, and calculate fees for the next month.


We have a variety of payment options and methods. Please CLICK HERE to learn more about the payment options available to you and how to make your payment. To make an online payment, CLICK HERE.

Please Note: rent payments are accepted from the 22nd of each month through the 8th of the following month. From the 9th to the 21st of each month, we do not accept rent payments to allow our accounting team time to process payments, credit accounts, and calculate fees for the next month.


Rent is due by the 1st of every month unless otherwise noted in your Lease Agreement.  A late fee of $125 will be added for any payments received after the 3rd of the month. Please check your lease for these dates as your lease may be different.


Yes, there are other common fees encountered when renting a home that can impact your budget planning.

 

Lease Admin Fee: We charge a one-time fee of $125 to cover preparations for new residents before the move-in, including quality-control inspections, addressing inquiries, and arranging supporting documents.

 

Security Deposits: We generally require a security deposit of 1.5 to 2 times the monthly rent. Amounts are dependent on a number of factors including credit history and verifiable income.

 

Utilities: We use a utility management company to bundle water, sewer, trash and gas charges into one convenient monthly bill.  There is a $25 one-time setup fee and a recurring monthly charge ranging from $.75 to $11.99 depending on the property. Where applicable, there’s a $39.60 per month septic maintenance fee.

 

Renter’s Insurance: To protect you and the home, we require our residents to have renter’s insurance. If you do not provide proof of insurance coverage, you will be charged a monthly penalty of $14.95 per month. This fee does not provide you with insurance coverage. 

 

HOA Non-Compliance: If the HOA notifies us of a violation of their Covenants, Conditions, and Restrictions (CC&Rs), a $45 fee will be charged in addition to any fines from the HOA.

 

Pet Fees: We have some of the friendliest pet policies around, but there are some associated fees and restrictions to familiarize yourself with on our Pet Policy page.

 

Home Features & Services: Many of our homes are outfitted with features and services to provide convenience and hassle free living that carry fees in addition to your base rent (where applicable):

 

  • Smart Home Fee - Front door lock, thermostat, home monitoring & maintenance technology ($19.99/mo).

 

  • Pool Maintenance - We use service providers to maintain the quality of pools on the properties ($175/mo).

 

  • Landscaping - Some of our homes include landscaping services ($8-$95 depending on service level).

 

  • Solar Systems - Some of our homes include solar technology leased from a 3rd party company. The lease cost is passed along to the resident.

Your security deposit will vary based on the monthly rent of the home you choose and other variables including, but not limited to, credit history, verifiable income, and the quality of supporting information. Your Leasing Specialist will be able to provide you with more information. Additionally, your security deposit must be paid by ACH transfer or credit card. Before you pay be credit card, please CLICK HERE for important information about credit card payments. A 2.95% convenience fee will apply to payments made by credit card.


Please make checks payable to “Progress Residential” and mail your payments to:

Progress Residential
P.O. Box 4300
Scottsdale, AZ 85261

Be sure to allow for plenty of delivery time so your payment arrives before the due date listed on your Lease Agreement. 


Partial payments are not accepted after the 8th of the month. Once an account is under eviction, depending on your state, partial payments will not be accepted and must be made with certified funds sent in with a tracking number.


We’re making paying rent as easy and flexible as possible.  In addition to online payment options, text-to-pay, automatic withdrawals, check, money-order, cashier’s check, and WIPs, we allow you to make partial payments. If you would like to make a partial payment, please visit this page to learn more.


Move-in costs vary depending on the home you choose. In addition to the Application Fee, Lease Admin Fee, your Security Deposit*, and any other costs must be paid by ACH transfer or credit card** through our online system. Additionally, you may be subject to monthly Pet Rent, monthly Pool Fees, and utilities. Your Application Coordinator will be able to share these details with you before you move in. All move-in funds (Security Deposit, rent, fees, etc.) must be paid seven (7) days prior to your move-in date.

*If you are a new resident who is an active duty member of the U.S. Military, you may be eligible for a discount on your move-in costs. Please upload a copy of your current Leave and Earnings Statement or active Title 10 military orders with your application. Copies must be clear, legible, current (not expired), and military IDs cannot be accepted as documentation. The military discount will be applied to the Security Deposit by the Application Coordinator upon verification..

A 2.95% convenience fee will apply to payments made by credit card.


Once you sign the lease agreement you’ll have the option to make a payment in the online portal, but the specific amounts will not be known until after we’ve documented and processed all the information and details of your move-in our system. You will be sent a cost sheet which will detail your move-in charges. You’ll then need to enter in the pro-rated rent and any other fees listed as a “one-time payment” and make your payment from there. Additionally, your security deposit must be paid by ACH transfer or credit card* using the online system.

A 2.95% convenience fee will apply to payments made by credit card.


For any home that has a pool, spa or other water feature, a monthly Pool Maintenance Fee will be applicable. The Pool Maintenance Fee is $175 a month.  Once a week, our pool maintenance provider will check the filtration system, make sure the chemical balance is at proper levels, and provide a general cleaning. 

Between the weekly maintenance, we ask that you make sure to skim the surface and pool floor, regularly empty skimmer baskets, and remove any flotation devices or pool toys after utilizing the pool. For more information, please see the Resident Guide.


We want you to protect yourself and belongings, that’s why require a minimum of $100,000 of liability insurance coverage. Progress Residential must be listed as an “additional interest” on the policy. Residents who choose not to carry this insurance will be charged a monthly exemption fee of $14.95, which does not provide any insurance coverage for you or your property. All residents must be included on the policy. Proof of coverage may be submitted for verification at Get Covered.


Some of our homes may be subject to a refundable holding fee.  This holding fee reserves the home temporarily while we review your application and if approved can then be applied toward your future move-in costs. If your application is denied, this holding fee will be returned to you within 30 business days. The holding fee becomes non-refundable when your application is approved, but if you decide to cancel, or if the application is denied due to falsification of the application or supporting documentation.


Yes, we’re happy to offer a discount on move-in costs to new residents that are active duty members of the U.S. Military. Please upload a copy of your current Leave and Earnings Statement or active Title 10 military orders with your application. Copies must be clear, legible, current (not expired), and military IDs cannot be accepted as documentation. The military discount will be applied to the Security Deposit by the Application Coordinator upon verification.


No. HOAs typically have monthly fees that homeowners pay to help the HOA maintain operations and community facilities. Progress Residential® pays these monthly fees. However, some utilities may be billed directly from the HOA. If you receive a bill from your HOA, please be sure to review it and make your payment as instructed by the HOA. 


Yes. Paying by credit card is a convenient and secure way to make a payment. However, before paying by credit card, read the Paying by Credit Card” section here to help ensure your payment is successfully processed and you avoid missed payments, move-in dates, and late fees.


Septic systems are considered a utility since they provide sewage and wastewater disposal. The monthly utility fee for septic systems in a Progress Residential home is $39.60 which is comparable to sewer and wastewater utility costs through most municipalities. This fee will be included in your monthly statement with Progress. For more information about this fee and about septic systems, please click here.


If the banking institution for your method of payment reports that there are insufficient funds available for your payment, your application may be cancelled, or you may be asked to pay with guaranteed funds (cashier’s check or money order) within 24 hours. A $40 Insufficient Funds (NSF) Fee applies to any payments denied because of insufficient funds.


Moving In

Move-in costs vary depending on the home you choose and the specifics of your application. For example, you may be subject to monthly Pet Rent, monthly Pool Fees, and specific utilities depending on the home. These details will be provided to you before you move in. All move-in funds (Security Deposit, rent, fees, etc.) must be paid seven (7) days prior to your move-in date. Payments made within three (3) days of the scheduled move-in date must be made by overnighting certified funds and may result in delays to your ability to move in on your scheduled date.

If you are a new resident who is an active duty member of the U.S. Military, you may be eligible for a discount on your move-in costs. Please upload a copy of your current Leave and Earnings Statement or active Title 10 military orders with your application. Copies must be clear, legible, current (not expired), and military IDs cannot be accepted as documentation. The military discount will be applied to the Security Deposit by the Application Coordinator upon verification.

A 2.95% convenience fee will apply to payments made by credit card.

 

PLEASE NOTE: Payment of the move-in balance is due at least 7 days before your move-in date. Certified funds will be required if you need to pay less than 3 days prior to move in. All funds must clear prior to move in. Mail or overnight certified funds to: 7500 N Dobson Rd. Ste #300 Scottsdale, AZ 85256


Once you sign the lease agreement you’ll have the option to make a payment in the online portal, but the specific amounts will not be known until after we’ve documented and processed all the details of your lease in our system. You will be sent a cost sheet which will detail your move-in charges. You’ll then need to enter in the pro-rated rent and any other fees listed as a “one-time payment” and make your payment from there. Additionally, your security deposit must be paid by ACH transfer or credit card* using the online system.

A 2.95% convenience fee will apply to payments made by credit card.


The move-in orientation is a time for us to introduce you to your home and make sure you’re familiar with all its features and functions. Learn more about the Move-in Orientation here.


Move-in Orientations are available Monday through Friday between 9am and 12:30pm local time. Please Note: Move-in Orientations can only be done with an adult who is listed on the lease. Learn more about the Move-in Orientation here.


Please allow 20 to 30 minutes for your Orientation call. 


We’ll review some documents and photos of the interior and exterior of the home, so, being able to open these documents on our call will be helpful. We also recommend reading our "Moving In" webpage to learn more about what you need when moving into a Progress home.


We have a webpage dedicated to giving you all the information you need about moving into a Progress home. Please click here to visit that page.


Yes, but we only offer leases that start on a weekday. If you would like to move into the house over a weekend, you must select a move-in (lease start) date for a weekday prior to the weekend you would like to move in.


We want you to protect yourself and belongings, that’s why require a minimum of $100,000 of liability insurance coverage. Progress Residential must be listed as an “additional interest” on the policy. Residents who choose not to carry this insurance will be charged a monthly exemption fee of $14.95, which does not provide any insurance coverage for you or your property. All residents must be included on the policy. Proof of coverage may be submitted for verification at Get Covered.

Learn more about renters insurance by clicking here.


Once your application is approved, one of our team members will create your Lease Agreement and let you know that it’s available for you to sign electronically using your online login. The entire process is completed online using e-signatures.  Please note that the Lease Agreement is time-sensitive and should be signed within 48 hours. If you’re unable to access a computer for e-signature, please notify your application coordinator at the time of application so we can figure out how to best accommodate you.


There are a few things you’ll need to complete seven (7) days prior to moving into the home. Your lease must be signed by all lease holders, all your move-in funds must be paid, and your identity must be verified through our process. Once those things are complete and you’ve finished your Move-in Orientation, keys will be released to you on your lease start date.


When you move in, utilities will already be on and in the name of Progress Residential®. You’ll be required to move electricity (and any bundled utilities) to your name after you move in. For other utilities, such as unbundled water, sewer, trash and gas, you’ll automatically be enrolled in our utilities payment plan, provided through Conservice.

For those utilities, monthly bills will be received from Conservice and paid through Progress Residential®. Conservice requires a monthly service fee of $9.99 and a one-time account enrollment fee of $25.00.  (Residents in North Carolina will be required to move all utilities to their name and will not be enrolled in the Conservice program.)


We want you to enjoy every HOA amenity that is available to you. To gain access to the amenities in your community, you will need to self-register with your HOA and pay any applicable fees to be granted access. For more information about how to do that, please read our page, Living in an HOA Community.


We recommend reading our page, Living in an HOA Community,which is full of helpful information and answers to common questions about HOAs. We also recommend reading your HOA’s Covenants, Conditions, and Restrictions (CC&Rs) and visiting your HOAs website which will tell you all the specific guidelines of your HOA.


Once you have signed your lease agreement, you may go to the local United States Postal Service location for a key.  Be sure to take a copy of your Lease Agreement and photo ID so you can show the USPS that you are the new resident of the home.


Our team is always working to improve, and your feedback is critical in helping us do that. Receiving feedback from you through surveys is the best way for us to identify problems and ways we can get better. We’ll be requesting feedback through an email survey at the time of move-in, move-out and after interactions you may have with our team members, so please share your thoughts with us and take the surveys. Your survey responses are confidential and strictly used to help us improve our services.


If this is your first time renting a single-family home, we think you’ll find it to be a great experience. We recommend taking some time and reviewing the pages on this website, particularly the pages under the "Future Resident" menu. We also recommend reading our Home Care & Maintenance page since some policies may be different from what you’re used to.


Washers and dryers are not included, however, every home has washer and dryer hook ups.


Maintenance and Service

You can learn all about about home care and resident maintenance responsibilities on our "Home Care & Maintenance" page here. On this page we cover resident responsibilities, maintenance emergencies, and more.


You may place a service request online by clicking here. You may either place a new service request or check the status of an existing request.

Before you submit a service request, please review our policies around home care and resident responsibilities.

Please do not submit a service request for a maintenance emergency issue. Instead, give us a call at 833.PRG.RESS (833.774.7377).

 

Tenant can communicate notice of an uninhabitable condition to Landlord/Property Manager by mail or hand delivery at: 7500 N. Dobson, Suite 300, Scottsdale, Arizona 85256.   Tenant may also deliver notice to Landlord by email at: customercare@rentprogress.com, or through our tenant online portal.

 

Spanish/Español:

 

El inquilino puede comunicar el aviso de una condición inhabitable al arrendador por correo o entregarlo en mano al arrendador/administrador de la propiedad en: 7500 N. Dobson, Suite 300, Scottsdale, Arizona 85256 (dirección). El Inquilino también puede entregar un aviso al Arrendador por correo electrónico a: customercare@rentprogress.com, o a través del portal o plataforma en línea para inquilinos

 

While every service request is important to us, depending on the number of requests in your area, it may take us some time to respond and resolve the maintenance issue. We work hard to respond to you within 24 hours for non-emergency maintenance requests. For emergency requests, we will respond to you within 2 hours.


For your convenience, we can perform maintenance requests even when you’re not home. When you submit a service request, you will be asked to provide Permission to Enter so that we can perform the work in your absence. Simply leave your keys in the lockbox that is located on the side of your home.

Learn more about this option here.


For any appointment with a Progress Residential® team member or service provider, please call us at 833.PRG.RESS (833.774.7377) to cancel or reschedule an appointment.  Please let us know at least 24 hours in advance, otherwise a $105 trip charge will be added to your account.


If the maintenance is for something that falls under our responsibility, there will not be a maintenance service fee. If you request service for a maintenance item that you’re responsible for, a minimum service fee of $105 will apply. For more information on maintenance items we’re each responsible for, please visit our Home Care and Maintenance page.


Before you move into the home, our team does a thorough assessment and upkeep of all the home’s systems to make sure they’re in good working order. Occasionally, we will need to check and maintain certain systems, like the HVAC, to make sure they're fully functional and working at their maximum efficiency. Our team will perform these Preventative Maintenance Inspections every so often and we will, of course, work with you to schedule an appointment time if we need access to the inside of the home.

We can perform maintenance even when you’re not home. Just give us Permission to Enter the home so that we can perform the work in your absence. Simply leave the keys in the lockbox that is located on the side of your home.


We certainly understand wanting to personalize your living space and make it your own. We do allow you to make some changes to the home, but it depends on specific modifications you want to make. Please contact us at 833.PRG.RESS (833.774.7377) to discuss this before you make any changes and only make alterations to the home once you’ve received written approval, otherwise you risk forfeiting your security deposit and charges at the time of move-out.


You’ll need to contact a locksmith. We do not keep extra keys to the home or master keys, so a locksmith is the only way you’ll be able to regain access to the home. We recommend always keeping keys to the home with you in the event of a power outage or if a maintenance issue with the garage door prevents it from opening.


First and foremost, if severe weather is headed your way, please take every precaution to keep yourself and your loved ones safe and secure. You can find more information on severe weather here.


If you have a irrigation system, ensure it works properly to meet the landscaping requirements of the HOA.  Test the system weekly.  Adjust sprinkler heads as necessary to ensure proper coverage and to minimize overspray.  Replace broken sprinkler heads.

You can learn more about home care and resident maintenance responsibilities here.


Trash service is typically managed by Conservice, our third-party utility management service. If you need a trash bin, want to upgrade your trash bin, or are having any issues with trash pickup, please visit www.utilitiesinfo.com. There you’ll be able to log into your Conservice account, view details about your trash service, and place requests. If you have not received your first bill, and need to address this issue, please call Conservice at 844.832.2550 to obtain your website login information.


If you’re experiencing issues with a washer or dryer that you’ve leased through Appliance Warehouse, please contact Appliance Warehouse at 800.693.4343 or APPLIANCEWHSE.COM


Septic systems are considered a utility since they provide sewage and wastewater disposal. The monthly utility fee for septic systems in a Progress Residential home is $39.60 which is comparable to sewer and wastewater utility costs through most municipalities. This fee will be included in your monthly statement with Progress. For more information about this fee and about septic systems, please click here.


Pets

Yes. At Progress Residential®, we’re pet people. We understand that pets are part of the family, which is why we welcome up to three pets, subject to breed restrictions, and compliance with applicable laws and HOA guidelines.


Please click here to learn more about our policies regarding pets.

Before applying to a home, we recommend checking our pet policies and reaching out to us to confirm if the HOA for the specific home has any additional pet restrictions in place.


Yes. We've streamlined the payment process for residents and offer transparent cost breakdowns. Instead of upfront fees, we've implemented a single monthly pet rent payment. 
Below are the monthly pet rent rates based on the number of pets in the home (up to a maximum of three):

 

  • 1 pet: $72/month
  • 2 pets: $144/month
  • 3 pets: $199/month

 

Verified service or assistance animals are permitted and are not subject to any additional fees. For further details on our pet policies, please click here.


Learn all about our Pet policy and documentation required for service animals Here


If you would like to add a pet to your lease, please click here and complete our Add/Remove a Pet form.


Lease

Once your application is approved, one of our team members will create your Lease Agreement via RentCafe. The entire process is completed online using e-signatures. Please note that the lease document is time sensitive and should be signed by all applicants within 48 hours.


Please click here for more information about renewing your lease.

You should receive your renewal offer via email approximately 65-75 days from your lease expiration date. That email will provide you with the name and contact information of the Renewal Specialist who will walk you through the renewal process and assist with any questions.  


Please click here for more information about renewing your lease.

Your renewal email will provide you with the name and contact information for your Renewal Specialist who will be able to assist you.


We work hard to price our homes as fairly and affordably as possible. Rental rates take into consideration all aspects of the home, the market, and comparative rates of similar homes within a radius surrounding the home using the most current available data. Rest assured that even if the rent increases on your home, it is fairly-priced and likely even slightly below full market value. 


To add a roommate to your lease,  please click here and complete this form. You’ll then receive an application for your roommate to complete and return, along with a copy of photo ID. The primary occupant will need to log into their Progress Residential® account and pay the fee for each additional application. An administrative fee will apply.


To request that a roommate be released from your lease, please click here and complete this form. All current lease holders and roommates being released must sign the roommate release form which will be provided to you.


Moving out

Let us know that you’ll be leaving the home by completing our NOTICE TO VACATE FORM (click here). Once you’ve submitted the form, our team will be notified. Please be sure to let us know 60 days in advance (as required by your lease) of your requested move-out date to avoid late notice fees.


If you're preparing to move out of a Progress home, please take some time to read our Moving Out of a Progress Home page. Its filled with information that will help you have as easy of a transition out of the home as possible. 


Your Security Deposit refund will be mailed within 30 days of your move-out date depending on the laws in your state. Please be sure to provide us with your new address to ensure that you receive your Security Deposit as quickly as possible.


If your roommate would like to take over the lease, please email renewals@rentprogress.com. Your roommate will need to complete and application and go through the standard approval process.


Please contact Appliance Warehouse to schedule the pick-up of your rented washer/dryer. You can contact them at 800.693.4343 or APPLIANCEWHSE.COM, or through the Appliance Warehouse mobile app. Click here for more information on the app.


Esusu

Esusu Financial, sometimes known as “ESUSUFIN”, is our new partner that specializes in reporting positive rental payment data to the major credit bureaus, Equifax, Experian, and TransUnion.  Learn more about them here: ESUSU.


Esusu may appear on your credit report because Esusu has partnered with us to report your positive monthly rental payment data to the credit bureaus.


Esusu reports rental payments to credit bureaus to help our residents build their credit profile. Rent reporting is relatively new, but initial studies show that approximately 75% of residents see credit score improvements if their on-time rental payments are reported to the credit bureaus.


No. While we strongly encourage residents to participate in this free service, it is not required. You can opt-out of the rent reporting program by responding to Esusu’s outreach or contacting them at rentsupport@esusu.org


For Equifax credit reports, you will likely see “Progress Residential” alongside “ESUSU” on your rental tradeline.  For TransUnion credit reports, you may see “ESUSUFIN” or “ESUSU” on your rental tradeline.


Yes. Esusu stores your data in encrypted format on servers maintained by Amazon Web Services. AWS is one of the most secure cloud platforms in the world. Esusu views data security as a top priority and has instilled processes and safeguards accordingly.


Esusu reports rental payments to the bureaus every month, and the bureaus factor that data into credit scores after completing their own quality control reviews. It typically takes between 1 to 3 months before your reported rent payments will appear on your credit report.


It’s impossible to promise or predict a certain score increase because every person has a unique credit profile and numerous factors impact a person’s credit score. With that in mind, it has been our experience that:

  • People who verify 2 years of rental history and who already have established credit could potentially see an increase of 20-100 points if their rental history does not contain any late payments.
  • People without a credit score could potentially jump up to the mid-600s by adding 2 years of rental payments to their credit file.
     

Progress has instructed Esusu to not report negative payment data to the credit bureaus. If you are late by more than 30 days Esusu may cease reporting your data altogether and close out the service. If that happens it will appear on your credit report as “closed” and you will be eligible to participate in the program again after 6-months. To opt back in, reach out to Esusu at rentsupport@esusu.org to re-enroll.


If you want to dispute the accuracy of the rental data submitted to the bureaus, please email Esusu Financial directly and they will work with us to investigate further. Esusu’s email address is rentsupport@esusu.org.


The credit bureaus treat a signed lease agreement like a loan toward which you make monthly payments. In a way, your property management company is loaning you the total money of your lease agreement with the agreement that you live there and you “pay them back” at the beginning of every month. This arrangement is reflected on your credit report as you successfully pay back the ‘borrowed’ money and satisfying your loan.


Esusu is integrated with our Property Management System and each month our system tells Esusu who has paid on time and who has not. If you paid that month, Esusu will report the positive payment to the credit bureaus. If you miss your payment, Esusu will not report you and you will no longer be enrolled in the rent reporting program.


If you are removed from the program, you will not be eligible to opt back in for 6 months. After that 6 months has passed, please email rentsupport@esusu.org.


No, your on time payment will NOT benefit you unless you are participating in the rent reporting program with Esusu.


No. Esusu works to help you build your credit score to a stronger number, it will not report negative payments or negative payment history.


Yes. Learn your rights under the Fair Credit Reporting Act. Additional information is available from your community and by going to www.consumerfinance.gov/learnmore


Yes. Under the FCRA, a creditor does have a right to inform the bureaus about payment or nonpayment of a debt owed. Esusu is a third-party service provider brought in by Progress to provide a helpful and beneficial service to all our residents. When a landlord contracts with Esusu, they are using the rights provided to them in their lease with the tenant to enroll residents in Esusu.


Yes. We’ve teamed up with Esusu Rent, a credit reporting service that reports on-time, positive rent payments to all three credit bureaus. Studies have shown credit score increases of 25 to 50 points in the first three months. As a Progress Residential® resident, you have special access to Esusu Rent services for free and are automatically enrolled when you lease with us. For more information, please CLICK HERE


For Realtors

While not all Progress homes are listed on the MLS, we do list available homes in select markets.  Please refer to the MLS in your area for current listings.  Please note, only homes listed on the MLS are commission eligible. 


Please follow the showing instructions included within the MLS listing for the home of interest. 


To qualify for commission, a home must be on the MLS, and the realtor must follow the provided showing instructions included in the MLS listing.

 

If your client proceeds with an application for a home that you have shown from the MLS, the application will ask for the agent's contact information. Upon move in, submit the completed Commission Request Form along with the brokerage’s W9 and a copy of the full agent MLS listing sheet for the property so the commission request can be reviewed. 


Provided that the realtor has shown a client a home listed on the MLS following the instructions provided and their client has a signed lease and moved into a Progress Residential home, they are eligible for the commission offered.

  • The following markets offer a $250 commission: Austin, TX; Charlotte, NC; Dallas, TX; Houston, TX; Indianapolis, In; Jacksonville, FL; Nashville, TN; Orlando, FL; San Antonio, TX; Sarasota, FL; Tampa, FL; Tucson, AZ  

  • The following markets offer a $300 commission: Phoenix, AZ

  • The following markets offer a $500 commission: Atlanta, GA; Miami, FL 


Please download a copy of the Commission Request Form along with a copy of the Commission Request Instructions for reference. Once completed, please email the commission request form along with the brokerage’s latest W9 and a copy of the full agent MLS listing sheet for the property so we may review your request. 

 

Progress Residential® accepts commission requests AFTER resident move in and with receipt of all legible and correct documentation as stated above. Any requests received prior to the resident move in date will be rejected.


After receiving the correct documents, commission payments are sent within 30 days of processing and checks will be mailed to the brokerage directly, no exceptions.


Email us and please include your full name along with the property address that you’re following up on so we may check the payment status and provide an update.


We appreciate interest in our properties, but we do not give realtors permission to advertise our homes. Please feel free to schedule showings through the MLS listing if you have interested clients.