Privacy Policy

Last Updated:  July 1, 2024

 

The Privacy Policy describes how Progress Residential, LLC and its subsidiaries (“Progress,” “our,” “we,” and “us”) handle your personal information.  This Privacy Policy covers information we gather both online and offline.  It applies when you visit or use any websites or mobile apps that we own or control (collectively known as “Sites”), reach out to our customer service, apply for or become a resident in our rental communities, interact with us on social media, communicate with us, apply for a job, rent a home, use our property management services, or engage with us in any other way.   

 

If you have questions, you can contact us using the details provided below.  If you have a disability and require this Privacy Policy in a different format, please email us at privacy@rentprogress.com.  

 

This Privacy Policy does not cover personal information we collect related to your employment or contractor status with Progress.  That information is governed by our Workforce Privacy Policy. 

 

Please read this Privacy Policy carefully to understand our policies and practices.   

 

Categories of Personal Information We Collect 

 

The type of information that we collect depends on your interaction and relationship with us.  We collect, and in the preceding 12 months have collected and processed, the following categories and types of personal information with your consent or as otherwise required or permitted by law.   

 

 

Category of Info 

 

 

 

Source of Info 

 

 

 

 

Purpose of Collection 

 

 

 

 

Disclosure of Info 

 

 

Contact Information.  We collect full name, postal address, email address, current, prior, and forwarding home address, telephone number, and business contact information

Directly from you, when you visit our locations, from third parties, from social media platforms 

Providing our products and services, transactional purposes, recruiting and hiring, business operations, marketing and promotional purposes, develop and improve our products and services, security and fraud prevention, legal purposes 

Service providers, property owners, other property managers, affiliates, analytics services, advertising services, government entities

Identifiers.  We may collect social security number, driver’s license number, military ID number, passport number, state identification card number, I-9 documentation, tax or national identification number, internet protocol address, account usernames and passwords, signature, and social media usernames 
Directly from you, automatically from our website, from social media platforms Providing our products and services, transactional purposes, recruiting and hiring, business operations, analytical purposes, marketing and promotional purposes, maintenance and improvement of our sites and systems, develop and improve our products and services, security and fraud prevention, legal purposes Service providers, property owners, other property managers, affiliates, analytics services, advertising services, government entities 
Personal Characteristics or Traits.  We collect date of birth, gender, age, nationality, marital status, citizenship status, military or veteran status and disability information Directly from you, from third parties, from social media platforms
Business operations, develop and improve our products and services, security and fraud prevention, legal purposes
Service providers, affiliates, government entities
Financial Information.  We may collect tax identification number, financial or bank account information, tax-related information, wire instructions, credit check information, payment card number, payment card expiration date and CVV code, and billing address Directly from you
Providing our products and services, transactional purposes, recruiting and hiring, business operations, marketing and promotional purposes, develop and improve our products and services, security and fraud prevention, legal purposes Service providers, property owners, other property managers, affiliates, government entities
Commercial Information.  We collect records of products or services purchased from us, obtained from us, or considered and purchasing histories
Directly from you, from third parties, from social media platforms
Providing our products and services, transactional purposes, analytical purposes, develop and improve our products and services, security and fraud prevention, legal purposes
Service providers, property owners, other property managers, affiliates, analytics services, advertising services, government entities
Internet or Electronic Usage Data.  We collect data related to network and website interaction history, IP address, website cookie information, interaction with advertisements and browsing time
Automatically when you visit our website, from social media sites 
Analytical purposes, marketing and promotional purposes, maintenance and improvement of our sites and systems, develop and improve our products and services, security and fraud prevention, legal purposes
Service providers, affiliates, analytics services, advertising services
Audio/Visual Data.  We may collect audio, electronic, photographic, visual or similar data including videos, photographs, or audio recording
Directly from you, when you visit our locations, from third parties, from social media platforms
Recruiting and hiring, business operations, develop and improve our products and services, security and fraud prevention, legal purposes
Service providers, affiliates
Geolocation Data.  We collect geolocation data including the general region or area from which you access our Sites
Automatically when you visit our website, from social media sites
Analytical purposes, marketing and promotional purposes, maintenance and improvement of our sites and systems, security and fraud prevention, legal purposes
Service providers, affiliates, analytics services, advertising services
Professional or Employment Information.  If you apply to work with us, we collect job application details such as your resume, previous work history, reference information, and professional memberships and certifications Directly from you, from third parties, from social media platform
Providing our products and services, transactional purposes, recruiting and hiring, business operations, marketing and promotional purposes, develop and improve our products and services, security and fraud prevention, legal purposes
Service providers, property owners, other property managers, affiliates, government entities
Sensitive Information.  We may collect social security number, driver’s license number, passport number, state identification card number union membership, and health information
Directly from you
Recruiting and hiring, business operations, security and fraud prevention, legal purposes
Service providers, affiliates, government entities
Inferences:  We use information from the categories of personal information described above in order to create inferences about you, to reflect your preferences, characters, behavior and attitude.
Recruiting and hiring, business operations, analytical purposes, marketing and promotional purposes, develop and improve our products and services, security and fraud prevention, legal purposes
Service providers, property owners, other property managers, affiliates, analytics services, advertising services, government entities

 

Sources Of Personal Information 

 

We gather personal information in several ways.  Firstly, directly from you when you provide it to us.  Secondly, when you visit our locations.  Thirdly, automatically when you use our Sites, Fourthly, from third parties such as our vendors, clients, recruiters, suppliers, and other service providers.  Lastly, from our current or former employees, job applicants and contractors.   

 

Additionally, depending on what information you choose to share and your privacy settings on your social media platforms, we might collect personal information from these platforms.  Social media platforms, like Facebook and Instagram, typically analyze how you interact with our Sites and combine this data with information about other users, then provide us with insights about you.  In addition, if other users interact with us on social media and their interactions involve information about you that is visible to us (for example, if you are listed as a “friend”), we may receive that information as well. 

 

Purposes for Collecting Personal Information

 

We use personal information for the following business and commercial purposes:

 

  • Providing our Products and Services.  This involved allowing individuals to apply for, contract, and purchase our property management services, as well as becoming residents of our rental communities.  We also use this information to assess your suitability as a tenant, provide the services we have contracted for, process payments, and provide updates and reports. 
  • Transactional Purposes.  This includes communicating with you, providing customer service, administering contracts with our vendors, clients, and service providers, as well as supporting business activities like billing, collections, procurement, and tax- related activities.
  • Recruiting and Hiring.  We use personal information to make informed decisions during recruitment, assess your suitability for roles, communicate with you about your application, respond to your inquiries, schedule interviews, and to reimburse you for agreed expenses incurred during the application process.
  • Business Operations.  This includes day-to-day operations, such as record keeping, planning, budgeting, calibration, headcount, database administration, surveys, evaluations, reports, compliance, regulatory tasks, audits, investigations, disciplinary actions, and other ethics and compliance reporting tools used to support our business operations. 
  • Analytical Purposes.  Personal information is utilized to analyze preferences, trends and statistics.
  • Marketing and Promotional Purposes.  This involves improving our marketing efforts, conducting market research, prospecting for new clients or consultants, client relationship management and engagement, administering promotions, and providing you with personalized marketing communications.  
  • Maintenance and Improvement of our Sites and Systems.  We use personal information to improve the functionality of our Sites and systems, diagnose technical and service problems, and administer security controls, new system implementations, change management processes, and IT Service Desk / Help Desk Support. 
  • Develop and Improve Our Products and Services.  Personal information aids in developing new products and services and improving existing offerings. 
  • Security and Fraud Prevention.  This includes protecting us, our employees, and our Sites, premises, assets, systems, products, services and intellectual property from fraud, theft, and misconduct.  It also involves enforcing our policies and terms, conducting vendor due diligence, and detecting and preventing fraudulent activities. 
  • Legal:  Personal information is used to comply with our legal obligations, including reporting requirements, defending ourselves in legal proceedings, and protecting our company, property, employees, and others through legal means. 
  • Other Purposes:  Personal information may be used for reasons not explicitly listed, which we will communicate to individuals as necessary. 

 

How We Disclose Personal Information

 

We share personal information in the following circumstances:

 

  • Service Providers.  Personal information may be shared with vendors and service providers who assist in the operation of our services, Sites, and business.  These entities, such as cloud hosting providers, payment processors, and marketing agencies, require access to such information to perform their duties.  Sometimes, these vendors may directly collect information from you on our behalf.   
  • Property Owners.  Personal information, including tenant applications and leasing files, may be disclosed to property owners for whom we provide management services.  If a property is sold, tenant records and files may be transferred to the new owners.  
  • Other Property Managers.  If our property management contract ends, we may share personal information, including tenant applications and leasing files, with the new property management company or individuals taking over management responsibilities. 
  • Affiliates.  Personal information may be shared among our parent company, subsidiaries, affiliates, or their successors.   
  • Analytics Services. We may share personal information with third-party analytics services, such as Google Analytics and Adobe Analytics.  The information may be disclosed to or collected directly by these services.  To learn more about Adobe, please visit https://www.adobe.com/privacy/policy.html.  If you would like to opt-out, Adobe provides a an opt-out tool which is available at https://www.adobe.com/privacy/opt-out.html#
  • Advertising Services.  We share personal information with third-party advertising services.  The information may be disclosed to or collected directly by these services.  For more information, please refer to the “Interest-Based Advertising” section of this Privacy Policy below.  
  • Government Entities.  Information may be shared with regulatory and government agencies to comply with legal obligations or respond to legal processes.  This includes cooperating with law enforcement when necessary and protecting our contracts and legal rights.  
  • Corporate Transactions.  Information may be shared in the event of an actual or prospective sale or transfer of all or a portion of our business or assets (including in the event of an actual or prospective merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).   
  • Other Reasons.  Personal information may be disclosed for other reasons explained to you, including with your consent or at your direction.  

 

We Combine Information 

 

We combine information from various sources with publicly accessible data to create inferences and profiles about you.  For example, we may combine offline data with online data, combine information that we have collected across other third-party sites, or combine data from various devices like computers and mobile devices.  Additionally, we may combine data from a third party with our existing information. 

 

How Long Do We Keep Personal Information 

 

We will retain and use your information for as long as we need it to provide you services or products, or as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.  Where we process personal information for marketing purposes, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests).  We also keep a record of the fact that you have asked us not to send you direct marketing so that we can respect your request in the future.  We use the following criteria to determine retention periods:

 

  • how long the information is needed to provide our services and operate our business; 
  • whether information is needed to protect our business and mitigate risk;
  • whether there are contractual or legal obligations that exist that require us to retain the information for a period of time; 
  • whether any law, statute, or regulation allows for a specific retention period; 
  • whether an individual has agreed to a longer retention period; 
  • whether the data is considered to be sensitive data; and 
  • what the expectation for retention was at the time the data was provided to us. 

 

 

Cookies, Analytics, and Other Tracking Technology 

 

Cookies and Tracking Technology 

 

We want you to be aware that certain online tools exist to help us serve and recognize you when you visit our Sites.  We receive and store certain types of information when you visit our Sites.  When you access the Sites, we (including companies we work with) may place small data files on your computer or other device.  These data files may be web beacons, cookies, clear gifs, pixel tags, e-tags, log files, or other local storage provided by your browser or associated applications.  These tracking technologies, which are often referred to collectively as cookies, allow us to understand how users navigate to and around our Sites, view different pages, access content and request Services.  We may use them, for example, to keep track of your preferences and profile information and collect general usage and volume statistical information.  If you want to remove or block cookies, you may be able to update your browser settings.  You can find instructions on how to manage cookies on different types of web browsers at www.allaboutcookies.org.   

Interest-Based Advertising 

 

On our Sites, we may obtain information about your online activities to provide you with advertising about products and services that may be tailored to your interests.  This section of our Privacy Policy provides details and explains how to exercise certain choices. 

 

You may see our ads on other websites because we use third-party ad services.  Through these ad services, we can target our messaging to users considering demographic data, users’ inferred interests and browsing context.  These services track your online activities over time and across multiple websites and apps by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other similar technologies.  The ad services use this information to show you ads that may be tailored to your individual interests.  The information that ad services may collect includes data about your visits to websites that serve our advertisements, such as the pages or ads you view and the actions you take on the websites or apps.  This data collection takes place both on our Sites and on third-party websites and apps that participate in these ad services.  This process also helps us track the effectiveness of our marketing efforts. 

 

To learn how to opt out of interest-based advertising, please visit the Digital Advertising Alliance and the Network Advertising Initiative

 

Session Replay Technology 

 

We use session replay technology on our Sites.  Session replay technology, also referred to as session playback or user experience (UX) replay, collects information regarding records and tracks your interactions with a website or application.  It then transforms those logged user events (such as mouse movements, clicks, page visits, scrolling, tapping, etc.) into a reproduction of what you actually did on the website or application.  We use session replays for quality control, customer service, fraud prevention and security, and marketing purposes.  Our session replay technology is owned and operated by a third-party who acts as our service provider.  The information collected by this technology may be collected by, transferred to, and stored by our third-party service provider. 

 

Do Not Track Signals 

 

Some browsers have a “do not track” feature.  It lets you tell websites you visit that you do not want them to track your online activity.  These features are not yet uniform across browsers.  Our Sites are thus not currently set up to respond to these signals.  For more information on Do Not Track signals, please visit https://allaboutdnt.com/.  

 

Links to Other Websites 

 

Our Sites may include links to other websites or applications whose privacy practices may differ from ours.  If you submit personal information to any of those websites or applications, your information is governed by their privacy policies.  We encourage you to carefully read the privacy policy of any website you visit or application that you use. 

 

Security 

 

We follow generally accepted industry standards to protect the personal information submitted to us and have implemented reasonable technical, organization, administrative and physical measures to protect personal information.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security and encourage you to use websites and share information with caution.  

 

This Website is Not Intended for Children 

 

Our Sites are not directed to children.  We collect and disclose personal information (including name, birthdate, and age) about individuals under the age of 13 if that information is provided by a parent or guardian who applies to or becomes a resident of our rental communities.  If you are a parent or guardian and believe we may have otherwise inadvertently collected personal information from your child, please notify us using the contact information below. 

 

Marketing Communications 

 

Marketing Emails.  You can opt out of marketing or advertising emails by using the "unsubscribe" link or mechanism noted in communications you receive from us.  You may also request to opt out of marketing or advertising emails by contacting us at privacy@rentprogress.com.  Once we process your request, we will cease using the information for such purposes at no charge to you.  If you opt out of getting marketing messages, you will continue to receive messages from us about your relationship with us, where permitted by law. 

 

Phone Calls and Text Messages.  If you do not want to receive marketing phone calls or text messages from us, please inform us that you no longer want to receive calls from us when you receive a call from us or reply STOP to a text message from us.  You can also opt-out of marketing phone calls or text messages by contacting us at privacy@rentprogress.com.    

 

Your Choices and Rights

 

The California Shine the Light law (Cal. Civ. Code § 1798.83) permits residents of California who have an established customer relationship with us to request certain details about how their information is shared with third parties for the third parties’ direct marketing purposes.  If you are a California resident and would like to make such a request, please email us at privacy@rentprogress.com and include “CA Shine the Light” in the description of your request. 

 

Texas.  If you are a Texas resident and you interact with us in an individual or household capacity (not in a commercial or employment context), you have the right to (1) request access to your personal information; (2) request the correction of your personal information; (3) request deletion of your personal information; (4) request that we provide you a copy of your personal information in a portable format; or (5) opt out of the processing of your personal information for the purposes of targeted advertising or the sale of your personal information.  To exercise your rights, please email us at privacy@rentprogress.com or call us at (888)-960-8548.  

 

Before fulfilling your request, we will take reasonable steps to verify your identity, including by [verifying your email address or certain information in our records, such as your name, phone number, or address].  You may have an authorized agent submit a request to opt-out of the processing of your personal information for the purposes of targeted advertising and the sale of your personal data on your behalf by emailing us at privacy@rentprogress.com.  If you would like to use an authorized agent, we will take steps to verify your identify and the authorized agent’s authority to act on your behalf (as described above).  

 

To appeal a decision regarding a request you have submitted, contact us at privacy@rentprogress.com. 

 

Contact Us 

 

If you have any questions about this Privacy Policy or our data practices, please email us at privacy@rentprogress.com or call us at (888)-960-8548. 

 

Updates to Our Privacy Policy 

 

From time to time, we may change our Privacy Policy.  We will provide notice of material changes to our Privacy Policy as required by law.  We will also post an updated copy on the Site where this appears.  Please check our Sites periodically for updates.  The “Last Updated” legend above indicates when this Privacy Policy was last revised.  Any changes will become effective when we post the revised Privacy Policy on any of our Sites.

Terms of Use

By using this Site you accept and agree to be bound by these Terms of Service. This is important—these Terms of Service are a legal contract between you and Progress Residential® for the use of locating a home for you to rent and for related payment and rental services (collectively, the "Services"). You are only allowed to use the Services if you can enter into a binding contract with Progress Residential®. By using the Services, or by installing, copying, or otherwise using the Services, you agree to be bound by these Terms of Service. If you do not agree to these Terms of Service, do not use this Site or the Services and exit now.

 

Restrictions


You agree not to reproduce, modify, distribute, display or otherwise provide access to, create derivative works from, decompile, disassemble or reverse engineer any portion of the Services. You agree not to use the Services in any way that is unlawful, or harms Progress Residential®, its service providers, suppliers or any other user. You agree not to distribute or post spam, chain letters, pyramid schemes, or similar communications through the Services. You agree not to impersonate another person or misrepresent your affiliation another person or entity. Except as expressly stated herein, these Terms of Service do not provide you a license to use, reproduce, distribute, display or provide access to any portion of the Services on third-party Web sites or otherwise. Except as expressly stated herein and without limitation, you agree that you will not, nor will you permit or encourage any third party to, reproduce, publicly display, or otherwise make accessible on or through any other Web site, application, or service any data or content available through the Services. Manual and automated queries, software, devices or other processes (including screen and database scraping, spiders, robots, crawlers, intelligence agents or any other means to extract pricing, product, service or other data from the Services) are strictly prohibited on the Services, unless you have received express written permission from Progress Residential®.

 

Software


The Services may include software for use in connection with the Services. If such software is accompanied by an end user license agreement (the “EULA”), the terms of the EULA will govern your use of the software. If such software is not accompanied by a EULA, then Progress Residential® grants to you a non-exclusive, revocable, personal, non-transferable license to use software solely in connection with the Services and in accordance with these Terms of Service.

 

Services Powered by Third Parties


Certain services offered on this Site are actually offered by parties other than Progress Residential®. In these situations, the relevant third party will have access to data collected as part of the services rendered, and you are asked to review the terms of service and the privacy policy of the relevant third party before using its services. Such third-party service providers may share the information they collected with us.

 

Intellectual Property


The Services and any software used in connection with providing the Services contain proprietary and confidential information that is protected by applicable intellectual property and other laws. The content contained on this Site, such as copyrights, trademarks, trade dress, trade names, logos, design, text, data compilations, search results, graphics, images, pictures, audio or video media files and other files and service marks (collectively, the "Intellectual Property"), are proprietary property of Progress Residential® or its licensors and are protected by U.S. and international intellectual property laws. As such, Progress Residential® Intellectual Property cannot be copied, imitated, or used, in whole or in part, without its prior written permission. The information and Intellectual Property, including pages and content, may not be copied, distributed, modified, published, or transmitted in any other manner, including for use in creating other works, whether or not copyrightable, or to sell or promote other products. Violation of these Terms of Service may result in infringement of intellectual property and contractual rights of Progress or third parties, which is prohibited by law and could result in substantial civil and criminal penalties.

 

No Warranties, Limitation of Liability


The Services and this Site are approved "as is, where is" as an accommodation without warranty of any kind and without representation regarding the accuracy or currency of any information on this Site. All use is at your sole risk. Progress Residential® specifically disclaims all warranties, express or implied, including without limitation, any warranty of title, merchantability, or fitness for a particular purpose. In no event shall Progress Residential®, its officers, directors, employees, agents, affiliates, advertisers, or data providers be liable for any indirect, special, incidental, consequential, or punitive damages (including, but not limited to, loss of data, loss of use, or loss of profits) whether in an action in contract, tort (including, but not limited to, negligence), equity, or otherwise, arising out of, or in any way connected with, the use of this Site or the Services. Your sole remedy in the event of any deficiency or error shall be to request that Progress Residential® correct the matter or, if Progress Residential® fails to do so, for you to discontinue use of the Services.

 

Indemnification


You agree to defend, indemnify, and hold Progress Residential® harmless from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to your use of the Site or the Services, including, without limitation, any actual or threatened suit, demand, or claim made against Progress Residential® arising out of or relating to the Services, your conduct, your violation of these Terms of Service, or your violation of the rights of any third party.

 

Limitation of Claims


Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to your use of the Services must be filed within one (1) year after such claim or cause of action arose, or else that claim or cause of action will be barred forever. You accept sole responsibility for any use of internet facilities conducted or permitted by you or your agents; the conduct of any business, advertising, marketing or sales in connection therewith; and any negligent or illegal act or omission of you or your agents, contractors, employees, or other users or accesses.

 

Release


You release Progress Residential®, its affiliates, and their respective, directors, officers, employees, and agents from all liability to any and claims and demands you may assert against any third party arising out of the Services.

 

Fair Housing / Equal Housing Opportunity


Progress Residential® is an Equal Housing Opportunity company, which means Progress Residential® (as well as all of its affiliated entities and employees) complies with the Fair Housing Act and other applicable federal, state and local anti-housing discrimination laws. The Fair Housing Act prohibits discrimination in housing because of race, color, national origin, religion, sex, disability and familial status. Progress Residential® also operates in states and local jurisdictions, which have additional fair housing laws and added protected classes. Progress Residential® also complies with those laws and regulations. As such, all rental properties identified in this Site are subject to the Fair Housing Act and its state law counterparts. Progress Residential® will not knowingly permit or allow any discriminatory conduct in the rental of its properties that violates applicable law. Complaints concerning discriminatory practices in housing may be filed with the local office of the U.S. Department of Housing and Urban Development.

 

Arbitration


Any claim or dispute arising out of or relating to these Terms of Service or the Services will be settled by binding arbitration before a single arbitrator in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim must be arbitrated on an individual basis and must not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration must be conducted in Maricopa County, Arizona, and judgment on the arbitration award may be entered into any court having jurisdiction thereof. Either Progress Residential® or you may by motion seek any interim or preliminary relief from a court of competent jurisdiction in Maricopa County, Arizona, as necessary to protect the rights or property of the moving party.

 

Choice of Law


These Terms of Service are governed by the laws of the State of Arizona without regard to its conflict of law provisions. PRIVACY POLICY Progress Residential® respects the privacy of its users. These Terms of Service describe Progress Residential® privacy practices ("Privacy Policy") with regard to information about you that could reasonably be used to identify you personally or that is associated with information that identifies you ("Personal Information"). Unless specifically stated otherwise, the Privacy Policy applies only to Personal Information that Progress Residential® collects via this Site. It does not apply to any Personal Information collected offline or otherwise outside of this Site.

 

General


If any part of these Terms of Service is determined to be invalid or unenforceable, then the invalid or unenforceable provision will be replaced with a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms of Service will continue in effect. The headings in these Terms of Services are used solely for the convenience of the parties and have no legal or contractual significance. Progress Residential® may assign this Agreement, in whole or in part, at any time with or without notice to you. You may not assign these Terms of Service and any effort to do so is hereby rendered null and void. A failure to act by Progress Residential® with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. Except as expressly stated herein, these Terms of Service represent the entire agreement between you and Progress Residential® with respect to the Services and supersede all prior or contemporaneous communications of any kind between you and Progress Residential® with respect to the Services.

 

Modification of Progress Residential Services and These Terms


Progress Residential® is constantly changing and improving its Services. Progress Residential® may add or remove functionalities or features, and may suspend or stop a Service altogether in its sole discretion. Progress Residential® may also change or modify these Terms of Service, or any policy or guideline of this Site, at any time and in its sole discretion. Please review these Terms of Service and their version dates frequently, as changes or modification will be effective immediately upon posting of the revisions to this Site. You waive any right you may have to receive specific notice of such changes or modifications. Your continued use of this Site or the Services following the posting of changes or modifications will confirm your acceptance of such changes or modifications.

SMS Terms and Conditions

Progress Residential uses SMS text messaging for collecting survey information.

 

Text FEEDBACK to 77921 to join Progress Residential® Surveys and let us know what you think about us on a variety of subjects. 10msgs/mo. Once you opt-in, you can reply HELP for help, or STOP to opt-out at any time. Msg & Data Rates May Apply.

 

Compatible carriers include: AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, Cellsouth, Cricket, Cincinnati Bell and Virgin Mobile.

 

T-Mobile® is not liable for delayed or undelivered messages.

 

To stop receiving SMS messages from Progress Residential®, please text STOP to 77921.

Answers to most questions can be found on our Frequently Asked Questions page. For additional help you may also text HELP to 77921 or contact us at customercare@rentprogress.com or 833.PRG.RESS (833.774.7377)

Progress Residential® respects your right to privacy. You can view our privacy policy here.

Rently, Inc. Privacy

 

Please see Rently’s Terms of use and Privacy Policy for information and notices concerning Rently’s collection and use of your personal information.

 

Location Verification

 

A. Description of Service:

 

When using the location service, we will request your permission to obtain your location using your mobile phone. Your location information will be obtained only when you are at a rental location and requesting access to the property via our self-showing technology and electronic lockbox. Your location information will only be used to confirm that you are in the vicinity of the property you are requesting to view and may be retained (for up to three days) and used by Rently to enhance its service processes. Your consent to opt-in to the location service will be obtained using an SMS verification process.

Message and data rates may apply. Reply HELP to 84787 for help. Reply STOP to 84787 to cancel. You will receive up to 3 messages per viewing.

 

SMS restrictions and account limitations: If you are attempting to opt-in to this location service and the SMS text message requesting your consent has not arrived to your phone or you received the messages, but when you attempt to reply to the message, you do not receive a response, then it is likely that your mobile phone account is configured to block text messages from Short Codes. Short codes are non-standard phone numbers, and may also be known as Promotional Codes or Computer Generated Codes. To fix this challenge, contact your wireless phone carrier and ask that they enable your account to receive text messages from the Short Code 84787. Make sure to inquire how long it will take for the change to be effective so that you can try again.

 

Important Message about your Cellular Provider (AT&T, Sprint, T-Mobile, Verizon Wireless and others). This is not a Cellular Provider application. If you use this application, it may require your Cellular Provider to disclose your customer information, including Mobile Phone Location Information, to the application provider or some other third party. By providing your consent, you authorize your Cellular Provider to disclose your information to third parties to enable this application. Check the application’s terms of use and the policies for more information about how the application will collect, access, use or disclose your information. Terms of use and other policies usually are available on the application provider’s website. If you aren’t comfortable with the application’s policies, don’t use it.

 

You acknowledge and agree that:

(1) your relationship with the application provider is separate from your relationship with your Cellular Provider;
(2) your Cellular Provider is not responsible for this application; and
(3) you will hold harmless your Cellular Provider and its subsidiaries, affiliates, officers, employees, agents, successors and assigns from any judgments, claims, actions, losses, liabilities or expenses arising from or attributable to this application or the acts or omissions of the application provider.

 

B. Opting Out


When using this location service, you will be automatically opted out of the service 30 days after your opt in date. You can also opt-out at any time by reply “STOP” to 84787. You will not be located after unless you use the service again and provide your consent to be located at that time.

 

C. Protecting your Privacy


Your privacy is very important to us and so this service uses only secure HTTPS communication with SSL Encryption to obtain your location data. When using this service, your location will be used to verify you are in the vicinity of the property you are requesting to view via our self-showing technology. Your location will only be verified during the check in process of your self-viewing. Your location data will be stored for 3 days after each property viewing for the purpose of debugging only. After this, your location data will be deleted from the system.

 

D. Sharing information

 

Your location data (latitude, longitude and accuracy estimate) will not be shared with anyone or used for any purpose other than its intended use

 

E. Data Security

 

All location data is securely stored using technology and security features that safeguard the privacy of your location information, including:

 

  • Maintaining and protecting the security of computer storage and network equipment;
  • Security procedures that require user names and passwords to access sensitive data;
  • Applying encryption or other appropriate security controls to protect location information when stored or transmitted by us;
  • Limiting access to location information to only those with jobs requiring such access.

 

F. Contact Us


For more information or help with this service, please email us support@rently.com or call 888-659-9596.

These Terms of Service became effective on January 31, 2017. Any changes to the Terms of Service will be communicated through this Site.