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Setting up and Managing Utilities

We’ve simplified the process of setting up and managing utilities for your Progress Residential® home. On this page, you’ll find helpful information and answers to frequently asked questions about your utilities and our utility management service, Conservice.

Progress Residential® uses Conservice, a utility management company, to consolidate your water, sewer, trash, and gas utility charges onto one convenient monthly bill, to make setting up utilities as convenient as possible, and to provide you with dedicated customer service related to your utilities.

Setting up your Conservice Account
Conservice makes it easy to access your statements, resolve issues, and view your utility statements through their online system. To log into your account:

  1. Visit www.utilitiesinfo.com and 
  2. Enter your account number as your username 
  3. Enter your eight-digit “web pin” as your password. Your "web pin" can be found on your billing statement or in your welcome email from Conservice. 


If you have not received your first bill, and need to log into your account, please call Conservice at 844.832.2550 to obtain your login information.

Paying Your Utility Bill
Your monthly utility payments are due on the 1st of each month and included with your rent payment through Progress Residential®, making it incredibly convenient to handle your home related bills at the same time. To pay your rent and utilities, simply click here.

Viewing Your Utility Bill
You should receive paper copies of your monthly billing statements by mail each month, but you can also access your monthly statements at any time at www.utilitiesinfo.com. You will log in using your account number as your username and you’ll find your password on your mailed billing statement and in your welcome email from Conservice, listed as the “web pin”. For assistance logging into your Conservice account, please contact Conservice directly at 844.832.2550 or [email protected].

Managing Electricity
Electricity services are not included with Conservice so you’ll need to contact your electricity provider and transfer the services to your name by your lease start date.

Many electricity providers give you a variety of payment options, on and off-peak rates, and detailed tracking reports to help you effectively manage your electricity use and reduce costs. 

Please be sure to set up your electricity and any other utilities not covered by Conservice by your lease start date. Failure to establish the electricity service in your name will result in a Utility Default fee. Review your lease agreement for State specific lease requirements for utilities.

For questions related to your utility bill or services...
If you have questions about your utility bill or services, please contact Conservice directly at 844.832.2550 or [email protected]. You can also access your account at any time by visiting www.utilitiesinfo.com.

Common Questions about Utilities

I have questions about my bill and my utilities, who should I contact?
Please contact Conservice directly at [email protected] or 844.832.2550 or online thru your Resident Portal. Their customer service team will be able to help you. You can also access your account at any time by visiting www.utilitiesinfo.com and logging in using your account number for your username and the eight-digit “web pin” listed on your billing statement as your password.

What fees are associated with my Conservice billing?
Conservice charges a onetime setup fee of $25 and $9.99 a month for the duration of your lease. Service fees may vary from resident to resident. Please see your lease for additional information.

Can I opt out of Conservice?
Progress Residential® requires all residents use Conservice’s utility management service where available. We’ve found it to be a convenient way to ensure that utilities are delivered without interruption.

How do I log into my Conservice Resident Portal to view my account information?
You can log into your Conservice account any time at www.utilitiesinfo.com. Your username is your account number and your password is the eight-digit “web pin”. Both of these can be found on your monthly statement. For assistance logging into your Conservice account, please contact Conservice directly at 844.832.2550 or [email protected]. If you have not received your first bill, and need to address this issue, please call Conservice at 844.832.2550 to obtain your login information.

When will I receive my first bill?
You should receive your first bill within 30 to 45 days of moving into the home. The arrival time of your first bill may vary depending on the billing frequency of your local utility providers. If you have a valid email address on file with Progress Residential®, your billing statement will be emailed to you. If an email address is not associated with your account, you will receive paper bills.

How are my utility charges calculated?
Your utility charges come directly from the local utility provider. If you’d like to view these bills, please login to your Conservice account or call Conservice at 844.832.2550. You can also see an explanation of the billing methods used to calculate your bill on the back (2nd page) of your Conservice statement.

Who do I pay for my utilities?
Your utilities bill for sewer, water, trash, and gas will be included in your monthly statement with Progress Residential®. Do not make payments to Conservice or the utility providers for those utilities. For electricity, and any utilities not included with Conservice, you’ll need to manage those services and pay the provider directly.

Please note: some HOAs manage services for their residents and may bill you directly, in which case, please pay the HOA directly.

How can I view/obtain a copy of my Conservice invoice?
You can view and download a copy of your Conservice statement by logging into your Conservice account at www.utilitiesinfo.com. Please use your account number as your username and the eight-digit “Web Pin” as your password to login.

How do I know when my trash is picked up?
Please visit www.utilitiesinfo.com and log into your account to view pickup dates.

What do I do if I don’t have a trash bin, or the trash bin I have isn’t being picked up?
If you need a trash bin, want to upgrade your trash bin, or are having any issues with trash pickup, please visit www.utilitiesinfo.com. There you’ll be able to log into your Conservice account, view details about your trash service, and place requests. If you have not received your first bill, and need to address this issue, please call Conservice at 844.832.2550 to obtain your website login information.

Why am I being charged for multiple months of charges?
Occasionally, the utility provider’s billing cycle and Conservice’s statement cycle don’t line up. This means that, when your Conservice statement is created the utility provider’s charges for that month may not have posted, and charges for that month may not be included in your Conservice statement. To keep your billing as current as possible and help avoid large balances, you'll likely see those charges on the following month’s statement.

I’ve received a utility bill from the HOA, what should I do?
Some HOAs control the utility services within their community. If you receive a bill from your HOA for utilities, please pay the HOA directly for those services. Utilities that are managed by the HOA will not be included in your Conservice account.

When I move out, do I need to cancel utilities?
You will NOT need to cancel any of the utilities managed by Conservice, but you will need to cancel any utilities, like electricity, that are in your name. For most utility providers, you can schedule the utility shut off date in advance. We recommend doing that once your move-out date has been set.