Moving Out of a Progress Home

We don't like saying goodbye, but if it’s time for you to move on, here’s what you need to know to have as easy of a transition as possible. 


Move out Process and Timeline

As you prepare to move out of the home, please be sure to follow these steps.

1. Complete the Notice to Vacate form 60-days in advance
Completing this form is the first step to moving out of your Progress Residential home. Generally, our leases require a 60-day advance notice or as otherwise defined in your lease. Please check your lease for your exact notice requirements. Once you complete the form, you’ll be contacted by one of our team members to schedule your Pre-Move Out Walkthrough.

2. Update your account with your new address
Security deposit refunds are sent by mail, so please be sure you’ve updated your account with your new address to avoid any delays in delivering the check to you. Update your account here.

3. Complete the Pre-Move Out Walkthrough
The Pre-Move Out Walkthrough is a scheduled time where we discuss important information and help you prepare for moving out. During the conversation, we’ll go over important move-out details, answer any questions, and help identify anything that might need attention prior to the final move out.

The Pre-Move Out Walkthrough is very important and we require that you complete it. Learn more about the Pre-Move Out Walkthrough below.

4. Pay the Last Month’s Rent, Utilities, and Fees
Please make your rent payment as usual for the last month of your Lease Agreement. Automatic payments are not drafted for the last month of your lease. If you’re set up with automatic payments, you’ll need to manually pay your last month’s fees. Once you vacate the property and your final invoice is prepared, we’ll pro-rate your final statement to only account for your days in occupancy.

Please remember, your security deposit is NOT your last month’s rent payment. Please pay all utilities and fees (early termination, administrative, etc. where applicable) prior to moving out. If your home is being serviced by Conservice, your estimated utility charges through the end of your Lease will be applied to your ledger. Please note: Conservice estimates the charges through your move out date based on prior usage. If your actual usage turns out to be lower, you’ll be credited on your final statement. If your actual usage is higher, the amount due will be added to your move-out charges on your ledger.

5. Schedule the cancellation of your cable and internet service
Please be sure to cancel or transfer your internet and/or cable service when you move out of the home. Some internet and tv providers will not let a new resident set up service if your service is still active.

6. Leave of the home no later than your move-out date
When you leave the home, place all miscellaneous keys (except the house key), amenity keys, key fobs, access cards, garage door remotes, and cleaning receipts on the kitchen counter. To help track. We created a checklist for you to use as you move out of the home. You can download this helpful checklist here.

Place your house key(s) in the lockbox that is mounted on your home. If a permanent lockbox is not mounted on your home, a permanent lockbox will be placed on your home during your Pre-Move Out Walkthrough. The lockbox combination will be provided during your Pre-Move Out Walkthrough. This number is typically the last four (4) numbers of your Resident ID can be found in the Resident Resources section of rentprogress.com.

PLEASE DO NOT LOCK THE KEYS IN THE HOME. If this happens, we’ll need to have a locksmith rekey the home and the cost will be added to your account.

7. Move-out Inspection
Once you’ve moved out of the home, one of our team members will inspect the home and begin preparing it for the next resident. During the inspection, we’ll compare the current condition of the home to it’s condition when you moved in and note any damage or items in disrepair. Once the inspection is complete, we’ll prepare your final statement.

8. Issue your Security Deposit Refund
Assuming you’ve left the home in good condition and followed the policies and procedures below, your security deposit refund will be mailed to you. Your account will be reconciled to include any credits, adjustments or charges and the security deposit refund or charge statement will be sent within 30 days of your move-out date or sooner, depending on the laws of your state. If you have any questions regarding your security deposit refund, please contact our Account Services department at 844.848.8485.

 

Preparing to Move out of the Home

Moving can be stressful and expensive! We want to reduce the stress and help you prepare your home for move-out. Returning the home to its pre-move in condition prevents deductions from your security deposit. If cleaning and repairs are needed or damages have occurred during your residency, Progress Residential® only charges you for our cost to return the home to its pre-move in condition. The following instructions will help you avoid charges and maximize your refund. 

Cleaning

Please be sure the entire home interior, including carpets, are professionally cleaned. If your home interior and carpets aren’t professionally cleaned, we’ll work with a vendor to clean it and those costs will be added to your account.

Cleaning fees start at $450 and can be higher depending on the size of the home and amount of work required (depending on local laws). To avoid this potential charge, please provide receipts for all cleaning services or use a Progress Preferred Vendor. Information on Progress Preferred Vendors will be sent to you.

We’ve created a highly detailed cleaning checklist to help make sure you leave the home in top condition and maximize your security deposit refund. Click here to access the Cleaning Checklist.

Interior of the Home
The following items should be cleaned:
  • All surfaces: countertops, floors, doors, and walls
  • Windows, including frames, sills, and blinds
  • Ceiling fans
  • Light fixtures
  • Inside cabinets and drawers
  • Appliances: inside, around, and behind
  • Bathrooms, including toilets, tubs, showers, sinks, faucets
  • Baseboards and trim
  • Replace HVAC Air Filters
  • Garage floor

Carpet Cleaning
Have the carpeting in your home professionally cleaned and leave a copy of the cleaning receipt on the kitchen counter. NOTE: Renting a machine or using a personal carpet cleaner does NOT meet our professionally cleaned requirement. If carpets are not professionally cleaned or if we need to replace the carpet due to stains, pet stains/odors, or other damage, we’ll work with a vendor to resolve those issues and those costs will be added to your account.

Walls
Walls need to be returned to their pre-move in condition. For removing dirt, smudges or fingerprints, we suggest using Zepp Wall Cleaner or Mr. Clean Magic Eraser products. We recommend filling all nail holes with DAP Fast and Final Lightweight Spackling.

Remove all Trash
All trash and unwanted personal items must be removed from the home prior to move-out. Any trash left behind, including any amounts left over after trash pickup because they exceeded the pick-up capacity by the service provider will be removed and any costs incurred will be added to your account. 

Exterior of the Home
Please be sure the following items are complete:
  • Yard, gutters, and flowerbeds must be free of debris
  • Pick up pet waste, leaves, and weeds
  • All bushes and trees under eight feet tall should be trimmed
  • Grass should be freshly mowed
  • Driveway, patio, walkways, and exterior walls should be washed.

Damages and Repainting

We understand that accidents happen and can result in unintentional damage to the home. If there’s been any damage to the home, please correct the issue to avoid pass-through charges at move-out. 

Please pay special attention to:
  • Window blinds
  • Patio blinds
  • Towel bars
  • Light bulbs
  • Door stops
  • Smoke detectors 
  • Smoke detector batteries
  • Drip pans
  • Interior of all appliances
  • Clogged drains
  • HVAC filters
Re-painting
For walls, sometimes cleaning isn’t enough. If you are unable to successfully clean the wall and need to paint, please consult with a professional painter to match color and sheen. Please do not touch up walls with paint. If you need to paint, please paint the entire wall, corner to corner to avoid color and sheen mismatches. If walls aren’t returned to their pre-move in condition, or if your home needs to be completely repainted, we’ll work with a vendor to restore it to pre-move in condition. If your home needs to be completely repainted, you will be charged a pro-rated amount based upon the life expectancy of the paint and the length of your occupancy. 

More about the Pre-Move-Out Walkthrough

Video image Play video
Pre-Move Out Walkthrough

Here are a few important items to know as you prepare to move out of your Progress Residential® home.


Common Questions

How do I provide Notice to Vacate?
Let us know that you’ll be leaving the home by completing our NOTICE TO VACATE FORM. Once you’ve submitted the form, our team will be notified. Please be sure to let us know 60 days in advance of your requested move-out date or as otherwise required by your lease to avoid late notice fees.

What is a Pre-Move Out Walkthrough?
The Pre-Move Out Walkthrough is a scheduled time where we discuss important information and help you prepare for moving out. During the conversation, we’ll go over important move-out details, answer any questions, and help identify anything that might need attention prior to the final move out. 

It’s almost time for me to move out and I haven’t had a Pre-Move Out Walkthrough.
If you are near the end of your lease and you have not had a Pre-Move Out Walkthrough, please give us a call at 833.PRG.RESS (833.774.7377).

Is there a cleaning fee?
There is a minimum $450 cleaning fee that will be assessed only if you do not provide receipts for professional carpet cleaning or if the home is not left in clean condition. We’ve created a highly detailed cleaning checklist to help make sure you leave the home in top condition and maximize your security deposit refund. Click here to access the Cleaning Checklist.

When will I receive my Security Deposit back?
Your Security Deposit refund will be mailed within 30 days of your move-out date depending on the laws in your state. Please be sure to provide us with your new address to ensure that you receive your Security Deposit as quickly as possible.

Can I transfer from one Progress Residential® home to another?
Yes. Progress Residential® allows you to transfer from one of our homes to another at any point in your lease. You can learn more about transferring to another Progress home here.

Do I need to have the carpets professionally cleaned?
Yes. Please have the carpeting in your home professionally cleaned and leave a copy of the cleaning receipt in the envelope provided at your Pre-Move Out Walkthrough. NOTE: Renting a machine or using a personal carpet cleaner does NOT meet our professionally cleaned requirement. If carpets are not professionally cleaned or if we need to replace the carpet due to stains, pet stains/odors, or other damage, we’ll work with a vendor to resolve those issues and those costs will be added to your account.

Why am I being asked to pay the full month’s rent when I’m moving out before the end of the month?
Please make your rent payment as usual for the last month of your Lease Agreement. Once you vacate the property and your final invoice is prepared, we’ll pro-rate your final statement to only account for your days in occupancy.

Please remember, your security deposit is NOT your last month’s rent payment. Please pay all utilities and fees (early termination, administrative, etc. where applicable) prior to moving out. If your home is being serviced by Conservice, your estimated utility charges through the end of your Lease will be applied to your ledger. Please note: Conservice estimates the charges through your move out date based on prior usage. If your actual usage turns out to be lower, you’ll be credited on your final statement. If your actual usage is higher, the amount due will be added to your move-out charges on your ledger.