Submit a New Service Request

If this request is an emergency please immediately contact our local office by phone.

Please select your address from the dropdown recommendations and make sure the phone number and address matches the information linked to your account.

Emergencies include:

  • Fire, Flood, Storm, or Damage from Trees - Damage to your home making it unhabitable.
  • Unsecured home – Doors do not lock to secure the home.
  • Electrical power outage (not due to provider) - No power to your home exclusively.
  • Garage Door damage - Causing blocked vehicle in your garage.
  • Natural Gas leak – Please exit the home and call the fire department immediately if you smell gas.
  • Lack of heat or air conditioning – The temperature in your home is below 68 degrees or above 81 degrees due to the HVAC not functioning.
  • Pool Fence or Pool Gate damage – Not functioning properly to keep the pool area secure.
  • Flooring Hazards – Potentially causing slips, trips, or falls.
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If you’re experiencing an issue with this form, please let us know by chatting with us during business hours or contacting us by email. If you’re experiencing a maintenance emergency, please call us immediately at 833.PRG.RESS (833.774.7377)

 

Pease note: If after assessed it is determined the issue was caused by abuse, misuse, or neglect on the household's part or that the issue is otherwise the resident’s responsibility under the terms of the lease, trip charges including a trip fee and the cost of labor and replacement parts (minimum $30) will apply.  For additional information, please review the Leasing Fees page for details on fees.

 

For more information on emergency maintenance issues and what maintenance items you’re responsible for, please click here.

 

Please note that during extreme temperatures, some scheduling may be delayed as we focus on supporting our residents with AC/HEATING issues.