Frequently Asked Questions

Searching for Home

We’re one of the largest providers of single family rental homes in the United States. At Progress Residential®, you will find a team of people dedicated to helping you find, lease, and love your perfect rental home. We start by hand-picking high-quality homes located in some of the most desirable neighborhoods in the country. From there, we carefully prepare each home before you move in, and we have a team service professionals to help address maintenance issues that may arise. At Progress Residential®, we empower you to lease a great home and focus on living your life.


We proudly serve AtlantaCharlotteDallasHoustonIndianapolisJacksonvilleLas VegasMemphisMiamiNashvilleOrlandoPhoenixRaleighSarasota, SouthavenTampa, and Tucson. We’re continuing to expand, making progress every day. 


Touring a home is simple. If a home is available, you have the option to “Show Yourself In” and view the home on your own at whatever time works best for you, or you can schedule a guided showing with a member of our team. If you select a self-showing, you will be prompted to create an account with Rently, a third-party vendor, that helps us offer self-showings safely and securely. By paying the $0.99 convenience fee, you will be eligible to view up to 20 homes. If the home is “coming soon” and you’re interested in leasing it, please contact our team at 833.PRG.RESS (833.774.7377) and they can help you.


Unfortunately, rental scams happen all the time. Scammers are becoming more sophisticated each day and can fool even savvy renters. Please be cautious if you see:

  • - Abnormally low rent – if a deal seems too good to be true, it is
  • - Listings on free listing sites like Craigslist – Progress Residential® only lists homes on rentprogress.com
  • - Request for cash payment, wire transfers, or checks made payable to anyone other than Progress Residential®
  • - Promises of no background or credit checks
  • - Sloppy, unprofessional, or overly-simple applications

If you’re ever concerned you’re being scammed, please contact us and we’ll be happy to verify that you’re working with members of our team. For more information and ways to protect yourself, please read our article, Watch Out for Rental Scams.


Rently is the smart-home access provider we use to allow you to tour our homes at your convenience. When opting for a self-showing, you’ll be prompted to create an account with Rently to verify your identity. After paying the $0.99 convenience fee, you’ll have 30 days to view up to 20 homes.


Certain homes on our website are identified as “Coming Soon”. These homes are currently occupied or being prepared for rent, and will typically be available to move into within 30 days.  You may apply online for “Coming Soon” homes. Once the home is ready, a member of our Leasing team will notify you. You will have 24 hours from the time of our notification to visit the home and decide if you would like to rent the home. If you wish to move forward, your Application Coordinator will contact you to schedule your move-in and generate your lease. If you view the home within 24 hours and decide the home’s not for you, you can cancel, and your holding fee will be refunded. If we don’t hear from you within 24 hours, your application will be cancelled, and your holding fee will not be refunded. Click here for more on Coming Soon Homes

Please Note: If the Coming Soon home is occupied, the current resident has the right to cancel their plans to leave the home and extend their lease. While that’s usually not an issue, if it happens, you will not be able to move into the home as originally planned. We’ll work with you to find another home that meets your needs or refund your Holding Fee if we’re unable to find another home for you.


We recommend beginning your search 4 to 6 weeks before the desired move-in date at your new rental home. Once you apply for a home it typically takes 24 to 48 hours to receive a decision. From there we require that the lease starts within 12 days of the approval of an application.


Yes. Many of our homes across the country are in master-planned communities that are governed by HOAs. HOAs typically provide residents with benefits and amenities in exchange for residents following rules and restrictions that help maintain quality standards throughout the community.  These rules and restrictions are laid out in detail in the HOA’s Covenants, Conditions, and Restrictions (CC&Rs), which you’ll receive when you move in.

Some HOA’s have their own resident and lease approval process, which will occur in addition to our review and approval process. In these cases, our approval of your Lease Application will be subject to the HOA's approval. This may take up to 30 additional days to process, depending on the HOA, so please plan accordingly and contact us for more information. You may be asked to provide any additional information, as required by the HOA in its approval process.


No. HOAs typically have monthly fees that homeowners pay to help the HOA maintain operations and community facilities. Progress Residential® pays these monthly fees.


HOA fines typically range from $25 to $250 depending on the community and the type of violation. Fines can be issued daily for the same violation and can increase with each additional citation. That means that a simple fine can quickly end up costing hundreds of dollars. Hopefully, you avoid violations completely, but, if you receive a citation, you’re responsible for correcting the problem and paying the fine within the allotted time frame. HOAs have the power to evict residents and take legal action to enforce compliance and payment. If you do not resolve an HOA violation, the fines plus an administrative fee for handling the issue on your behalf will be added to your account.


Generally, no, but be sure to check your Lease Agreement and the community guielines (CC&R’s) of the Homeowners Association. Some HOAs have restrictions on trailers, boats, campers, RV’s, buses, work trucks, and other types of vehicles. Check with your Leasing Specialist or [email protected] to see if these restrictions will apply to you, and please read your Lease Agreement the CC&R’s so you understand what’s allowed and avoid HOA fines.


Rental Criteria

To rent one of our homes, every applicant must meet certain requirements including, age requirements, pass background, criminal, and credit screenings, and provide valid identification. Please continue to read the questions in this section for more information on our rental requirements.


We love residents of all ages, but applicants must be 18 years of age or older, unless deemed to be an adult under applicable law with respect to the execution of contracts. Each person who is 18 or older will need to submit a separate Lease Application and Lease Application Fee.


A background screening will be completed on all applicants to verify credit worthiness. Progress Residential® uses CoreLogic Rental Property Solutions to establish a rental score for each applicant. The rental score is determined from an analysis of information found in each applicant's consumer credit report, application and previous rental history. The consumer credit report may include payment history, bankruptcies, number and type of accounts, collection activity, outstanding debt and credit inquiries. 


All applicants must present valid government issued photo identification. Identification issued by any state or federal authority of the United States includes but is not limited to:

  •      - A state-issued driver’s license
  •      - State-issued identification card
  •      - US passport or passport card
  •      - US CIS Form I-551 permanent resident card, or
  •      - US Military ID Card. 
  •      - Non-US citizens and other lawful aliens may provide a valid foreign passport as acceptable identification.

Applicants will be required to provide a Social Security Number (SSN) or Taxpayer Identification Number (TIN) at the time of application.  Any applicants unable to provide a SSN/TIN will be considered as long as:

  1.      1. All other requirements of the applicant identity policy have been met;
  2.      2. Co-applicant has provided a valid SSN/TIN

A criminal background check will be completed for each applicant. The Lease Application will be denied for the following criminal convictions: 

  • - For felony offenses involving crimes against children, sex-related offenses, homicide, kidnapping, and drug sale, manufacturing, or distribution, or any felonies within the past 10 years.  
  • - For misdemeanors offenses involving crimes against persons, property, or animals, financial crimes (e.g. bad check, identity theft, fraud), and other drug, prostitution, and/or weapons related offenses within the past 3 years.  
  • - Most other misdemeanor offenses (e.g. traffic or alcohol-related offenses), will not decline the Applicant.

These criteria do not constitute a guarantee or representation that residents or occupants currently residing in one of our homes have not been convicted of, or subject to, deferred adjudication for a felony, certain misdemeanors, or sex offenses requiring registration under applicable law. Resident or occupants may have resided in one of our homes prior to implementation of this policy, and our ability to verify this information is limited to the information available to us by the applicants and credit reporting services. Residents or occupants who are convicted of any of the foregoing after this Lease Application, may be subject to forfeiture of Lease Application Fees or eviction if conviction occurs after move-in.


We use a company called CoreLogic to analyze certain parts of a rental application. CoreLogic doesn’t have a minimum credit score requirement, but it does take your credit scores and credit report information into consideration. Credit scores are just one part of your application, so low scores and blemishes on a credit report aren’t necessarily automatic disqualifiers.


Yes. Progress Residential® reports on-time rent payments to Experian® credit bureau which can help increase your credit score. We’ve also teamed up with RentTrack to give our residents special access to RentTrack’s credit service. RentTrack not only provides credit tracking and protection, it can help users increase their credit scores by an average of 29 points in two months and 132 points with two years of reported credit history. For more info and to sign up, please click here


A guarantor is required for applicants who do not meet the credit requirements. The guarantor is subject to the same guidelines as applicants. The guarantor must complete a separate Lease Application and pay a Lease Application Fee. The guarantor will be required to sign a guaranty.

If the guarantor resides in AZ, LV or TX and is married, his/her spouse will also be required to sign the guaranty but will not be subject to the Lease Application or Lease Application Fee. A guarantor will not overcome criminal, civil court or rental judgment.


An OFAC (Office of Foreign Assets Control) search report will be completed for each application. Any applicant that appears on an OFAC list is subject to automatic denial.


Applying

Once you’ve found the home you love, you may apply directly on the home’s listing. A $50 application fee, per applicant, is required as well as a $250 Holding Fee and supporting documentation. (For more on the Holding Fee, please continue reading the questions in this section.) Once you’ve submitted an application, it will be screened using CoreLogic, a third-party vendor and you can usually expect to receive a decision within 24 to 48 hours.

Please note: any falsification in any applicant’s paperwork will result in the automatic denial of the Lease Application. The applicant will not be given the option of reapplying, and the applicant group forfeits ALL deposits and fees paid.


Each person over the age of eighteen (18) is required to submit a separate Lease Application and Application Fee. When there is more than one applicant and/or guarantor in the “applicant group” for a home, the group will receive a single rental score based on the group’s combined credit and rental history. An applicant who is denied due to criminal history will cause the entire applicant group to be denied.


While we hope this doesn’t happen, if your application is denied, your holding fee will be returned within 30 days. You may also work with CoreLogic, our application screening service provider, if you feel something is inaccurate.


To make sure everyone has a fair chance to rent one of our homes, we offer them on a first-come, first-serve basis and we only consider one application at a time for a home. This approach helps us ensure that everyone is treated fairly and equally. When you apply for a home, you will be required to pay a $250 Holding Fee.  This allows us to remove the home from the market so that no one else may apply for the home while your application is being evaluated.


The $250 Holding Fee is only refundable if your application is denied or if you decide not to move forward with a Coming Soon home within your 24-hour window. However, if you choose to cancel your application, or if your application is approved and you choose to not proceed with a lease, the Holding Fee is not refundable.  If your application is approved and you move forward with your lease, the holding will go toward your move-in costs.  Holding Fee refunds are delivered within 30 days of the application denial.


When your Lease Application is approved, we’ll contact you to confirm your move-in date and time. Please note that we can only hold homes for 12 days from after your application is approved.

After we confirm your move-in date/time, we'll send your move-in cost sheet for review. All move-in funds (security deposit, rent, fees, etc.) must be paid using our online portal at least 72 hours prior to your move-in date.

We’ll send you a link where you can review and electronically sign your Lease Agreement after we’ve confirmed your move-in date. Please make sure you sign your Lease Agreement within 24 hours to ensure your Lease Agreement doesn’t expire and your move-in date isn’t delayed.

Please note that the Lease Application, even if approved, shall under no circumstances be considered a Lease Agreement or an offer to lease. No lease shall exist unless and until the parties enter into a formal Lease Agreement and applicant pays all required fees, deposits, and advance rent. 


The information you provide in the Lease Application, or information we obtain with your permission the rental application, will not be sold or distributed to others. We will use that information to decide whether to enter into a Lease Agreement with you and for all other purposes relative to any future Lease Agreement between use, including the enforcement of the Lease Agreement.


Fees and Payments

We try to make it as easy as possible to make payments.  Currently you can pay the following ways:

Bank Account Auto Pay
Have your rent automatically deducted from your bank account each month without the convenience fee. Simply enter your bank account and routing number and your rent will be paid on time, every time.

Pay Rent Online
Prefer to pay with a credit card? Click on “Resident Services" in the top navigation menu. Then create an account, add a credit card, and pay online. Please note: credit card payments require a $35 convenience fee.

Pay by Text
Paying your rent with a text message? It doesn’t get any easier than that. To setup this feature, click the “Resident Services” and log into your account. Once logged in, select the “Edit Profile” tab. On your profile page, select the “Allow Text (SMS) Notifications” box. You will then receive a confirmation message on your mobile phone.

Pay by Check, Money Order, or Cashier's Check
We happily accept checks of all kinds. Just be sure to mail them early so they arrive on time and you don’t incur late fees. Please make checks payable to “Progress Residential®” and mail your payments to:

Progress Residential
P.O. Box 4300
Scottsdale, AZ 85261

Pay by Phone
Payments can be made over the phone 24/7 with our secure, automated system. Simply call us at 833.PRG.RESS and select the option to make a payment over the phone. A Fee of $2.50 will be charged for ACH/Debit/Bank Account payments, and a fee between $1.25 and $125 depending on the payment amount will be charged for credit card payments. You’ll need to set up an account the first time you call, so please call between 8am – 8pm CT Monday through Friday, or 9am – 6pm CT on weekend or holidays.

WIPS
We now accept cash rent payments through WIPS™ (Walk-in Payment System) at participating locations near you! For more information, please click here.


Please Note: rent payments are accepted from the 22nd of each month through the 8th of the following month. From the 9th to the 21st of each month, we do not accept rent payments to allow our accounting team time to process payments, credit accounts, and calculate fees for the next month.


We have a variety of payment options listed above in the previous question. If you have any questions about the various payment options, please contact us at 833.PRG.RESS (833.774.7377) or [email protected]

Please Note: rent payments are accepted from the 22nd of each month through the 8th of the following month. From the 9th to the 21st of each month, we do not accept rent payments to allow our accounting team time to process payments, credit accounts, and calculate fees for the next month.


Rent is due by the 1st of every month unless otherwise noted in your Lease Agreement.  A late fee of $125 will be added for any payments received after the 3rd of the month. Please check your lease for these dates as your lease may be different.


Your security deposit will vary based on the monthly rent of the home you choose and other variables including, but not limited to, credit history and the quality of supporting information. Your leasing specialist will be able to provide you with more information. Additionally, your security deposit must be paid by ACH transfer.


Please make checks payable to “Progress Residential” and mail your payments to:

Progress Residential
P.O. Box 4300
Scottsdale, AZ 85261

Be sure to allow for plenty of delivery time so your payment arrives before the due date listed on your Lease Agreement. 


Rent payments are accepted from the 22nd of each month through the 8th of the following month.  Generally, unless otherwise stated in your lease, rent payments made after the 3rd of each month are considered late and will be assessed a $125 late fee. From the 9th to the 21st of each month, we do not accept rent payments.  This allows our accounting teams time to process payments, credit accounts, and calculate fees for the next month.


We’re making paying rent as easy and flexible as possible.  In addition to online payment options, text-to-pay, automatic withdrawals, check, money-order, cashier’s check, and WIPs, we allow you to make partial payments. If you would like to make a partial payment, please follow these instructions:

  1.      1. Log into your account.
  2.      2. Under Payments, select “Make a One-time Payment” on the upper right side of the screen.
  3.      3. Once you’ve selected “Make a One-time Payment”, you’ll be able to edit the amount listed in each payment category.
  4.      4. Change the amounts listed from the amount due to the amount you want to pay.
    * If you’re paying the month-to-month fee and rent for the month you’re moving out, change those amounts to “$0.00” and only pay the Rent listed for the time you’ll be in the home that month.
    * If you’re paying utilities, you may pay whatever amount you’d like by altering the payment amount.

A few important things to note:

  • - Full payment is always due by the first of each month.  If you make a partial payment, but don’t pay the full amount due, you’ll still receive a late penalty.
  • - Payments are accepted from the 22nd of each month until the 8th of the following month.

Your account must be in good standing before you can make partial payments. If you have any questions about partial payments, please give us a call at 833.PRG.RESS (833.774.7377).


Move-in costs vary depending on the home you choose. In addition to the Application Fee, Lease Admin Fee, your Security Deposit, and any other costs must be paid by ACH transfer through our online system. Additionally, you may be subject to monthly Pet Rent, monthly Pool Fees, and utilities. Your Application Coordinator will be able to share these details with you before you move in. All move-in funds (Security Deposit, rent, fees, etc.) must be paid 72 hours prior to your move-in date.


Once you sign the lease agreement you’ll have the option to make a payment in the online portal, but the specific amounts will not be known until after we’ve documented and processed all the information and details of your move-in our system. You will be sent a cost sheet which will detail your move-in charges. You’ll then need to enter in the pro-rated rent and any other fees listed as a “one-time payment” and make your payment from there. Additionally, your security deposit must be paid by ACH transfer using the online system.


For any home that has a pool, spa or other water feature, a monthly Pool Maintenance Fee will be applicable. The Pool Maintenance Fee is $100 a month.  Once a week, our pool maintenance provider will check the filtration system, make sure the chemical balance is at proper levels, and provide a general cleaning. 

Between the weekly maintenance, we ask that you make sure to skim the surface and pool floor, regularly empty skimmer baskets, and remove any flotation devices or pool toys after utilizing the pool. For more information, please see the Resident Guide.


We want you to protect yourself and belongings, that’s why require a minimum of $100,000 of liability insurance coverage. Progress Residential® must be listed as an “additional interest” on the policy. Residents who choose not to carry this insurance will be charged a monthly exemption fee of $9.95, which does not provide any insurance coverage for you or your property. All residents must be included on the policy. Proof of coverage may be sent to [email protected].  


To make sure everyone has a fair chance to rent one of our homes, we offer them on a first-come, first-serve basis and we only consider one application at a time for a home. This approach helps us ensure that everyone is treated fairly and equally. When you apply for a home, you will be required to pay a $250 Holding Fee.  This allows us to remove the home from the market so that no one else may apply for the home while your application is being evaluated.


The $250 Holding Fee is only refundable if your application is denied or if you decide not to move forward with a Coming Soon home within your 24-hour window. However, if you choose to cancel your application, or if your application is approved and you choose to not proceed with a lease, the Holding Fee is not refundable.  If your application is approved and you move forward with your lease, the Holding Fee will go toward your move-in costs.  Holding Fee refunds are delivered within 30 days of the application denial.


Moving In

Move-in costs vary depending on the home you choose. In addition to the Application Fee, the Lease Admin Fee, your Security Deposit, and any other costs must be paid by ACH transfer through our online system. Additionally, you may be subject to monthly Pet Rent, monthly Pool Fees, and utilities. Your Application Coordinator will be able to share these details with you before you move in. All move-in funds (Security Deposit, rent, fees, etc.) must be paid 72 hours prior to your move-in date.


Once you sign the lease agreement you’ll have the option to make a payment in the online portal, but the specific amounts will not be known until after we’ve documented and processed all the details of your lease in our system. You will be sent a cost sheet which will detail your move-in charges. You’ll then need to enter in the pro-rated rent and any other fees listed as a “one-time payment” and make your payment from there. Additionally, your security deposit must be paid by ACH transfer using the online system.


We’ll meet you at your new home on your move-in date so that we can walk through your home with you to make sure you’re familiar with all its features and functions. We’ll also note the condition of the home so that you’re not charged for any pre-existing issues.

While we’re there, we’ll also assist you with setting up your Resident Services Account so that you can pay your rent and submit service requests online.


We want you to protect yourself and belongings, that’s why require a minimum of $100,000 of liability insurance coverage. Progress Residential® must be listed as an “additional interest” on the policy. Residents who choose not to carry this insurance will be charged a monthly exemption fee of $9.95. All residents must be included on the policy. Proof of coverage may be sent to [email protected].  


Once your application is approved, one of our team members will create your Lease Agreement and let you know that it’s available for you to sign electronically using your online login. The entire process is completed online using e-signatures.  Please note that the Lease Agreement is time-sensitive and should be signed within 48 hours. If you’re unable to access a computer for e-signature, please notify your application coordinator at the time of application so we can figure out how to best accommodate you.


When you move in, utilities will already be on and in the name of Progress Residential®. You’ll be required to move electricity (and any bundled utilities) to your name after you move in. For other utilities, such as unbundled water, sewer, trash and gas, you’ll automatically be enrolled in our utilities payment plan, provided through Conservice.

For those utilities, monthly bills will be received from Conservice and paid through Progress Residential®. Conservice requires a monthly service fee of $9.99 and a one-time account enrollment fee of $25.00.  (Residents in North Carolina will be required to move all utilities to their name and will not be enrolled in the Conservice program.)


We want you to enjoy every HOA amenity that is available to you as part of your residency. To gain access to the amenities in your community, you will need to self-register with your HOA and pay any applicable fees to be granted access.  


Once you have signed your lease agreement, you may go to the local United States Postal Service location for a key.  Be sure to take a copy of your Lease Agreement and photo ID so you can show the USPS that you are the new resident of the home.


Our team is always working to improve, and your feedback is critical in helping us do that. Receiving feedback from you through surveys is the best way for us to identify problems and ways we can get better. We’ll be requesting feedback through an email survey at the time of move-in, move-out and after interactions you may have with our team members, so please share your thoughts with us and take the surveys. Your survey responses are confidential and strictly used to help us improve our services.

If you're experiencing issues, please let us know so right away so we can make it right. Please contact us at 833.PRG.RESS (833.774.7377) or at [email protected]


If this is your first time renting a single-family home, we think you’ll find it to be a great experience. We recommend paying close attention to the Resident Guide and other materials we provide, as maintenance responsibilities and resident rules may be different from what you’re used to.

If you’ve rented homes in the past, these guides will be helpful for you as well since Progress Residential® may do things a little differently than your past property managers. And of course, if you have any questions, please contact us at 833.PRG.RESS (833.774.7377).


Maintenance and Service

As we like to say, you take care of the small things, we’ll take care of the big things. Here’s a quick list of what each of us should be prepared to take care of:

Pest Control 
You take care of: Regular pest control for common pests like ants, roaches, spiders, scorpions, beetles, and small rodents
We take care of: Large rodents, bee hives/wasp nests, birds, or termites that have taken up residence in the home or attic, and common indoor pests that are present in the home within 30 days of your move-in

Lawn and Landscaping
You take care of: Everything between the ground & 8’ high
We take care of: Everything underground & above 8’ high

Pool (if applicable)
You take care of: Regularly skimming and emptying the skimmer basket, removing toys from the pool after use, keeping the pool safety fence up and the gate locked whenever the pool is unsupervised and unused
We take care of: Weekly maintenance, such as chemical balancing, general cleaning, and equipment upkeep

Air Conditioning
You take care of: Changing the air filters monthly, replacing thermostat batteries if applicable, and keeping air vents clean and free from obstruction
We take care of: Everything else

Appliances
You take care of: Changing water filters in the fridge as needed and keeping everything clean, including dryer vents (unless the vent is accessed on the roof)
We take care of: Everything else

Smoke Detectors
You take care of: Checking and changing batteries
We take care of: Repairing or replacing malfunctioning units

Home Exterior
You take care of: Keeping everything clean and free from mold or mildew including the home’s exterior, walkways, walls, fences, etc.
We take care of: Fences, your garage door, roofing, and the home’s structure

Other Home Interior Items
You take care of: Minor toilet or drain clogs, changing light bulbs, regular cleaning, small hardware issues, etc.
We take care of: Major drain clogs, plumbing leaks, plumbing hardware, and water heater issues

Make sure to let us know right away if any of the items we’re responsible for need attention. Remember that you’ll be responsible for the cost to repair any issues that are a result of improper use or inattention. If you have any questions, please give us a call at 833.PRG.RESS (833.774.7377).


You may place a service request online or by calling 833.PRG.RESS (833.774.7377). To place a service request online, select the “Resident Services” tab on our homepage. You may either place a new service request or check the status of an existing request. 

Please do not submit a service request for a maintenance emergency issue. Instead, give us a call at 833.PRG.RESS (833.774.7377).

While every service request is important to us, depending on the number of requests in your area, it may take us some time to respond and resolve the maintenance issue.  We work to address each issue as quickly as possible, however, please allow up to 24 hours to be contacted regarding a non-emergency maintenance request and up to 2 hours to respond to an emergency maintenance issue.


A maintenance emergency is one that is dangerous, threatens the habitability of the home, or could cause damage to the property. Emergencies include:

  • - Fire - call 911 immediately, then contact us at 833.PRG.RESS (833.774.7377)
  • - Gas leak - if you smell gas, please exit the home and immediately call the fire department. Once the home is safe, please contact us so we can fix the issue
  • - Electrical issues- sparking, fire (call 911), smoke, overheated fixtures
  • - Lack of Heat - if it poses a documented health risk
  • - Lack of Air Conditioning - if it poses a documented health risk
  • - Heavy Structural Damage -  roof, foundation or walls
  • - Plumbing - flooding or breakdown of fixtures

To report an emergency maintenance issue, please call 833.PRG.RESS (833.774.7377). If you place an emergency maintenance request, we’ll contact you as quickly as possible, however, please allow up to 2 hours for us to respond.


For your convenience, we can perform maintenance requests even when you’re not home. When you submit a service request, you will be asked to provide Permission to Enter so that we can perform the work in your absence. Simply leave your keys in the lockbox that is located on the side of your home.


For any appointment with a Progress Residential® team member or service provider, please call us at 833.PRG.RESS (833.774.7377) to cancel or reschedule an appointment.  Please let us know at least 24 hours in advance, otherwise a $75 trip charge will be added to your account.


Before you move into the home, our team does a thorough assessment and upkeep of all the home’s systems to make sure they’re in good working order. Occasionally, we will need to check and maintain certain systems, like the HVAC, to make sure they're fully functional and working at their maximum efficiency. Our team will perform these Preventative Maintenance Inspections every so often and we will, of course, work with you to schedule an appointment time if we need access to the inside of the home.

We can perform maintenance even when you’re not home. Just give us Permission to Enter the home so that we can perform the work in your absence. Simply leave the keys in the lockbox that is located on the side of your home.


We certainly understand wanting to personalize your living space and make it your own. We do allow you to make some changes to the home, but it depends on specific modifications you want to make. Please contact us at 833.PRG.RESS (833.774.7377) to discuss this before you make any changes and only make alterations to the home once you’ve received written approval, otherwise you risk forfeiting your security deposit and charges at the time of move-out.


You’ll need to contact a locksmith. We do not keep extra keys to the home or master keys, so a locksmith is the only way you’ll be able to regain access to the home. We recommend always keeping keys to the home with you in the event of a power outage or if a maintenance issue with the garage door prevents it from opening.


First and foremost, if severe weather is headed your way, please take every precaution to keep yourself and your loved ones safe and secure. You can find more information on severe weather here.


Pets

At Progress Residential®, we’re pet people. We understand that pets are part of the family. That’s why we allow most types of domesticated pets. We don’t have dog breed restrictions and there’s no limit on how many pets you can have.

Acceptable pets include: Dogs, cats, small caged animals, caged birds, and fish. Livestock, farm animals (including potbellied pigs), and poisonous, dangerous, or exotic animals (including animals such as snakes or spiders) are prohibited.

Please keep in mind that, while Progress Residential® does not have pet restrictions, some HOAs do. Before applying to a home, please contact us to see if the HOA has pet restrictions in place.


Yes. A non-refundable Pet Fee in the amount of $300 per pet will be charged prior to move-in. Additionally, monthly Pet Rent of $35 per month, per pet, will be added to your rent. Verified service or assistance animals are allowed and are not subject to the Pet Fee or Pet Rent. 


Service animal documentation must be in the form of a note from your physician, psychiatrists, social worker or other mental health professional stating that the animal alleviates the effects of an existing disability.


If you have already submitted your rental application, you’ll need to send your request to [email protected]. Otherwise, just contact us at 833.PRG.RESS (833.774.7377) or [email protected] and we can help you.


Lease

Once your application is approved, one of our team members will create your Lease Agreement via RentCafe and email it to you. The entire process is completed online using e-signatures. Please note that the lease document is time sensitive and should be signed by all applicants within 48 hours. If you’re unable to access a computer for e-signature, please notify your application coordinator at the time of application so we can figure out how to best accommodate you.


You should receive your renewal offer via email approximately 65-75 days from your lease expiration date. That email will provide you with the name and contact information of the Renewal Specialist who will walk you through the renewal process and assist with any questions. You can also give us a call at 833.PRG.RESS (833.774.7377) or email us at [email protected].  


Your renewal email will provide you with the name and contact information for your Renewal Specialist who will be able to assist you. You can also email [email protected] and a member of our team will assist you.


We work hard to price our homes as fairly and affordably as possible. Rental rates take into consideration all aspects of the home, the market, and comparative rates of similar homes within a radius surrounding the home using the most current available data. Rest assured that even if the rent increases on your home, it is fairly-priced and likely even slightly below full market value. 


Yes. Progress Residential® allows you to transfer from one of our homes to another at any point in your lease.

If you'd like to transfer homes at the end of your lease you don’t need to worry about paying a transfer fee, and you’ll also have a flexible move date. Plus, you may qualify for receiving up to $300 off the security deposit on your new Progress Residential® home.

If you’d like to transfer homes during your lease, we require a transfer fee in the amount of one month of your current home’s rent. You will also need to pay a new security deposit and a Lease Admin fee of $125 for the new home.


To add a roommate to your lease, please email your request to [email protected].  You’ll then receive an application for your roommate to complete and return, along with a copy of photo ID. The primary occupant will need to log into their Progress Residential® account and pay the fee for each additional application. An administrative fee will apply.


To request that a roommate be released from your lease, please email [email protected]. All current lease holders and roommates being released must sign the roommate release form which will be provided to you.


Moving out

You may submit your notice by emailing [email protected]. Please note: we require 60-days written notice and failure to provide proper notice per your Lease Agreement could result in late notice fees.


The Pre-Move Out Walkthrough is a scheduled time where we walk through the home with you, help you prepare for moving out and make sure you get as much of your security deposit back as possible.

During the walkthrough, we’ll go over important move-out details, answer any questions, and help identify anything that might need attention prior to the final move out. 

The Pre-Move Out Walkthrough is very important and we require that you be present for it. Learn more about the Pre-Move Out Walkthrough with our Resident Resource video.

If you are near the end of your lease and you have not had a Pre-Move Out Walkthrough, please give us a call at 833.PRG.RESS (833.774.7377).


Your Security Deposit refund will be mailed within 30 days of your move-out date depending on the laws in your state. Please be sure to provide us with your new address to ensure that you receive your Security Deposit as quickly as possible.


Yes. Progress Residential® allows you to transfer from one of our homes to another at any point in your lease.

If you'd like to transfer homes at the end of your lease you don’t need to worry about paying a transfer fee, and you’ll also have a flexible move date. Plus, you may qualify for receiving up to $300 off the security deposit on your new Progress Residential® home.

If you’d like to transfer homes during your lease, we require a transfer fee in the amount of one month of your current home’s rent. You will also need to pay a new security deposit and a Lease Admin fee of $125 for the new home.


You’ll need to contact your Renewal Specialist to let them know. They’ll be able to provide you specific information on how to start the process. If you don’t know who your Renewal Specialist is, our Customer Care team can direct you to the right person to speak to as well. Just call 833.PRG.RESS (833.774.7377).


If your roommate would like to take over the lease, please email [email protected]. Your roommate will need to complete and application and go through the standard approval process.