Frequently Asked Questions

COVID-19

Absolutely. Progress Residential® is open for leasing via self-showing, online applications, and self-move-ins. Click here to search our homes and find your perfect rental home.


Yes. So you can be assured that you’re moving into a clean home, we are thoroughly cleaning our homes prior to move-in, following CDC guidelines for sanitization and disinfection. Even so, we encourage you to also disinfect the home upon move-in.


Yes, your rent payment is still due on the date and in the amount listed in your lease agreement unless you’ve made other payment arrangements with us. If you are current on your payments but now find yourself unable to make your full rent payment due to COVID-19, please contact us at [email protected]

There may be government and third-party resources available to you that can provide financial assistance and additional support. We’ve compiled a list many of those resources HERE.


While we certainly understand the uncertainty caused by COVID-19, we are not waiving rent payments. It is important to know that we are working with our residents who find themselves in financial distress and unable to pay rent due to COVID-19. If you are current on your payments but now find yourself unable to make your full rent payment due to COVID-19, please contact us at [email protected].

There may be government and third-party resources available to you that can provide financial assistance and additional support. We’ve compiled a list many of those resources here.


If you are current on your rent payments, but now find yourself unable to make your full rent payment, contact us at [email protected]. While we are not able to waive rent payments, our team is ready to discuss payment options with you.

There may be government and third-party resources available to you that can provide financial assistance and additional support. We’ve compiled a list many of those resources HERE.


We always welcome lease renewals. Within 60 days of the end of your lease, you will receive an email from our team inviting you to renew and outlining your lease renewal options. If you’d like to chat with our renewals team, please contact us at 833.PRG.RESS.


Please remember, you are still responsible for paying rent according to the terms of your lease agreement, however, we would love to work with you to return your account to good standing if possible. Please contact us at [email protected] or 844.475.2326 to discuss your options.

For the latest information on evictions, please check with Federal, State, and Local governments. Additionally, there may be government and third-party resources available to you that can provide financial assistance and additional support. We’ve compiled a list many of those resources HERE.


At this time we are not waiving late fees. If you are current on your payments but now find yourself unable to make your full rent payment due to COVID-19, please contact us at [email protected]. Please understand, due to the high number of requests, it may take up to two business days for us to respond. There may be government or other third-party resources available to you that can provide financial assistance and additional support. We’ve compiled a list many of those resources HERE.


Yes. Please be sure to cancel your auto payments otherwise they will automatically be processed, possibly in addition to any partial payments that you have made. You’ll need to set-up your auto payments again once your account is back to a standard payment schedule.


You should hear back from us within two business days. Our team is dealing with a very high number of requests and we appreciate your patience and understanding as we work hard to respond to your request. 


All terms of your lease agreement are still in place. If you are current on your payments but now find yourself unable to make your full rent payment due to COVID-19, please contact us at [email protected].

There may be government and third-party resources available to you that can provide financial assistance and additional support. We’ve compiled a list many of those resources here.


Yes. If you’ve already put in your notice but you’ve changed your mind and you’d now like to renew your lease, please contact us as soon as possible so we can make arrangements with you. Please reach us at 833.PRG.RESS or at [email protected]


As cities ease restrictions and more and more businesses and services begin to reopen, Progress Residential® is beginning to safely and cautiously expand our services. If you have an outstanding service request for an item that’s not essential for the habitability of your home, we will email you to confirm that the item still needs to be addressed. Once you confirm, we will work to schedule service. Please watch for that email. It will take some time for us to work through a backlog of non-emergency service requests, and of course, emergency service requests will take priority. 

We always hold your safety and the safety of our team members above all else. Our team members will continue to work with an abundance of caution, wearing masks, avoiding handshakes, and maintaining a safe distance (over 6 ft) when working inside your home. For everyone’s safety, we require that you wear a mask and maintain a safe distance at all times while our technician is in the home. If you are unable to wear a mask, you will be required to stay in another room while the technician is present.

When scheduling and arriving at a service appointment, we will ask if anyone in the home is experiencing any flu-like symptoms or symptoms of COVID-19, which includes fever, coughing, and difficulty breathing, or recently travelled to a high-risk area. If the answer is yes, our team members will assess the situation and determine how to proceed while taking precautionary measures to avoid exposure to COVID-19.


Searching for Home

We’re one of the largest providers of single family rental homes in the United States. At Progress Residential®, you will find a team of people dedicated to helping you find, lease, and love your perfect rental home. We start by hand-picking high-quality homes located in some of the most desirable neighborhoods in the country. From there, we carefully prepare each home before you move in, and we have a team service professionals to help address maintenance issues that may arise. At Progress Residential®, we empower you to lease a great home and focus on living your life.


Yes. Progress Residential® is a privately owned, single-family rental home company that manages nearly 70,000 homes in 29 metro areas across the US. Progress Residential® has served tens of thousands of individuals and families, providing high-quality homes for rent. If you’re searching for a rental home, please watch out for scams and report any rental fraud.


Yes. Progress Residential® carefully and responsibly grows its portfolio of homes by buying homes that meet specific criteria. We do not “fix and flip” the homes we purchase. We take great care of them because we know our they’ll be a place for people and families to call home.


We proudly serve AtlantaCharlotteDallasHoustonIndianapolisJacksonvilleLas VegasMemphisMiamiNashvilleOrlandoPhoenixRaleighSarasota, SouthavenTampa, and Tucson. We’re continuing to expand, making progress every day. 


Touring a home is simple. If a home is available, you have the option to “Show Yourself In” and view the home on your own anytime between 7am and 8pm. Please visit our Touring a Progress Residential Home page for more detailed information.


Unfortunately, rental scams happen all the time. Scammers are becoming more sophisticated each day and can fool even savvy renters. Please be cautious if you see:

  • - Abnormally low rent – if a deal seems too good to be true, it is
  • - Listings on free listing sites like Craigslist – Progress Residential® only lists homes on rentprogress.com
  • - Request for cash payment, wire transfers, or checks made payable to anyone other than Progress Residential®
  • - Promises of no background or credit checks
  • - Sloppy, unprofessional, or overly-simple applications

If you’re ever concerned you’re being scammed, please contact us and we’ll be happy to verify that you’re working with members of our team. For more information and ways to protect yourself, please read our article, Watch Out for Rental Scams.


Rently is the smart-home access provider we use to allow you to tour our homes at your convenience. When opting for a self-showing, you’ll be prompted to create an account with Rently to verify your identity. After paying the $0.99 convenience fee, you’ll have 30 days to view up to 20 homes.


Certain homes on our website are identified as “Coming Soon”. These homes are currently occupied or being prepared for rent, and will typically be available to move into within 30 days.  You may apply online for “Coming Soon” homes. Once the home is ready, a member of our Leasing team will notify you. You will have 24 hours from the time of our notification to visit the home and decide if you would like to rent the home. If you wish to move forward, your Application Coordinator will contact you to schedule your move-in and generate your lease. If you view the home within 24 hours and decide the home’s not for you, you can cancel, and your holding fee will be refunded. If we don’t hear from you within 24 hours, your application will be cancelled, and your holding fee will not be refunded. Click here for more on Coming Soon Homes

Please Note: If the Coming Soon home is occupied, the current resident has the right to cancel their plans to leave the home and extend their lease. While that’s usually not an issue, if it happens, you will not be able to move into the home as originally planned. We’ll work with you to find another home that meets your needs or refund your Holding Fee if we’re unable to find another home for you.


We recommend beginning your search 4 to 6 weeks before the desired move-in date at your new rental home. Once you apply for a home it can take up to 72 hours to receive a decision. From there we require that the lease starts within 12 days of the date you apply.


For residents who would like to actively build their credit, we’ve teamed up with RentTrack to report positive rental payments to the three major credit bureaus. Learn more about this exciting option HERE.


Yes. Many of our homes across the country are in master-planned communities that are governed by HOAs. HOAs typically provide residents with benefits and amenities in exchange for residents following rules and restrictions that help maintain quality standards throughout the community.  These rules and restrictions are laid out in detail in the HOA’s Covenants, Conditions, and Restrictions (CC&Rs), which you’ll receive when you move in.

Some HOA’s have their own resident and lease approval process, which will occur in addition to our review and approval process. In these cases, our approval of your Lease Application will be subject to the HOA's approval. This may take up to 30 additional days to process, depending on the HOA, so please plan accordingly and contact us for more information. You may be asked to provide any additional information, as required by the HOA in its approval process.


No. HOAs typically have monthly fees that homeowners pay to help the HOA maintain operations and community facilities. Progress Residential® pays these monthly fees. However, some utilities may be billed directly from the HOA. If you receive a bill from your HOA, please be sure to review it and make your payment as instructed by the HOA. 


HOA fines typically range from $25 to $250 depending on the community and the type of violation. Fines can be issued daily for the same violation and can increase with each additional violation. That means that a simple fine can quickly end up costing hundreds of dollars. In addition to the fine from the HOA, an HOA Non-Compliance fee of $45 will be issued to your Progress Residential account®.

Hopefully, you avoid violations completely, but, if you receive a violation, you’re responsible for correcting the problem and paying the fines within the allotted time frame.  Quickly correcting the violation and paying the fine will help ensure the fine stays as low as possible. This will also avoid an HOA taking legal action to enforce compliance and payment, which will result in additional costs to you including Progress Residential’s attorneys fees to defend and resolve the issue. 


Generally, no, but be sure to check your Lease Agreement and the community guielines (CC&R’s) of the Homeowners Association. Some HOAs have restrictions on trailers, boats, campers, RV’s, buses, work trucks, and other types of vehicles. Check with your Leasing Specialist or [email protected] to see if these restrictions will apply to you, and please read your Lease Agreement the CC&R’s so you understand what’s allowed and avoid HOA fines.


Generally, yes. Fees and services vary by home and those fees are usually listed on the property listing page for each home. Required monthly fees and costs for your home could include: Progress Smart Home, Utilities, Air Filter, Pool Fees, and Septic. Please review the property list page for additional details to help you estimate what your costs will be before applying. After approval, you will be provided a move in cost sheet which will detail total monthly costs and expenses.


Rental Criteria

To rent one of our homes, every applicant must meet certain requirements including, age requirements, pass background, criminal, and credit screenings, and provide valid identification and proof of income. Please continue to read the questions in this section for more information on our rental requirements.


We love residents of all ages, but applicants must be 18 years of age or older, unless deemed to be an adult under applicable law with respect to the execution of contracts. Each person who is 18 or older will need to submit a separate Lease Application and Lease Application Fee.


A background screening will be completed on all applicants to verify credit worthiness. Progress Residential® uses CoreLogic Rental Property Solutions to establish a rental score for each applicant. The rental score is determined from an analysis of information found in each applicant's consumer credit report, application and previous rental history. The consumer credit report may include payment history, bankruptcies, number and type of accounts, collection activity, outstanding debt and credit inquiries. 


All applicants must present valid government issued photo identification within 24 hours of submitting an application. Identification issued by any state or federal authority of the United States includes but is not limited to:

  •      - A state-issued driver’s license
  •      - State-issued identification card
  •      - US passport or passport card
  •      - US CIS Form I-551 permanent resident card
  •      - Non-US citizens and other lawful aliens may provide a valid foreign passport as acceptable identification.

Applicants will be required to provide a Social Security Number (SSN) or Taxpayer Identification Number (TIN) at the time of application.  Any applicants unable to provide a SSN/TIN will be considered as long as:

  1.      1. All other requirements of the applicant identity policy have been met;
  2.      2. Co-applicant has provided a valid SSN/TIN

Please be sure documents are visually clear and easily legible.


A criminal background check will be completed for each applicant. The Lease Application will be denied for the following criminal convictions: 

  • - For felony offenses involving crimes against children, sex-related offenses, homicide, kidnapping, and drug sale, manufacturing, or distribution, or any felonies within the past 10 years.  
  • - For misdemeanors offenses involving crimes against persons, property, or animals, financial crimes (e.g. bad check, identity theft, fraud), and other drug, prostitution, and/or weapons related offenses within the past 3 years.  
  • - Most other misdemeanor offenses (e.g. traffic or alcohol-related offenses), will not decline the Applicant.

These criteria do not constitute a guarantee or representation that residents or occupants currently residing in one of our homes have not been convicted of, or subject to, deferred adjudication for a felony, certain misdemeanors, or sex offenses requiring registration under applicable law. Resident or occupants may have resided in one of our homes prior to implementation of this policy, and our ability to verify this information is limited to the information available to us by the applicants and credit reporting services. Residents or occupants who are convicted of any of the foregoing after this Lease Application, may be subject to forfeiture of Lease Application Fees or eviction if conviction occurs after move-in.


We use a company called CoreLogic to analyze certain parts of a rental application. CoreLogic doesn’t have a minimum credit score requirement, but it does take your credit scores and credit report information into consideration. Credit scores are just one part of your application, so low scores and blemishes on a credit report aren’t necessarily automatic disqualifiers.


Yes. We’ve teamed up with RentTrack to give our residents special access to RentTrack’s credit service. RentTrack not only provides credit tracking and protection, it can help users increase their credit scores by an average of 29 points in two months and 132 points with two years of reported credit history. For more info and to sign up, please CLICK HERE


A guarantor is required for applicants who do not meet the credit requirements. The guarantor is subject to the same guidelines as applicants. The guarantor must complete a separate Lease Application and pay a Lease Application Fee. The guarantor will be required to sign a guaranty.

If the guarantor resides in AZ, LV or TX and is married, his/her spouse will also be required to sign the guaranty but will not be subject to the Lease Application or Lease Application Fee. A guarantor will not overcome criminal, civil court or rental judgment.


An OFAC (Office of Foreign Assets Control) search report will be completed for each application. Any applicant that appears on an OFAC list is subject to automatic denial.


Applying

Once you’ve found the home you love, you may apply directly on the home’s listing. A $50 application fee, per applicant, is required as well as a $250 Holding Fee and supporting documentation. (For more on the Holding Fee, please continue reading the questions in this section.) Clear and complete supporting documents must be submitted within 24 hours of applying or the application will be cancelled. Once you’ve submitted an application, it will be screened using CoreLogic, a third-party vendor and you can usually expect to receive a decision within 72 hours.

Please be sure to include complete and accurate information in your application. Any incomplete or inaccurate information in the application may result in cancellation of your application, expiration of specials and pricing, and forfeiture of monies paid including application and holding fees.


Each person over the age of eighteen (18) is required to submit a separate Lease Application and Application Fee. When there is more than one applicant and/or guarantor in the “applicant group” for a home, the group will receive a single rental score based on the group’s combined credit and rental history. An applicant who is denied due to criminal history will cause the entire applicant group to be denied.


While we hope this doesn’t happen, if your application is denied, your holding fee will be returned within 30 days. You may also work with CoreLogic, our application screening service provider, if you feel something is inaccurate.


To make sure everyone has a fair chance to rent one of our homes, we offer them on a first-come, first-serve basis and we only consider one application at a time for a home. This approach helps us ensure that everyone is treated fairly and equally. When you apply for a home, you will be required to pay a $250 Holding Fee.  This allows us to remove the home from the market so that no one else may apply for the home while your application is being evaluated.


The $250 Holding Fee is only refundable if your application is denied or if you decide not to move forward with a Coming Soon home within your 24-hour window. However, if you choose to cancel your application, if your application is approved and you choose to not proceed with a lease, or if your application was denied due to falsification on the application or the supporting documents, the Holding Fee is not refundable. If your application is approved and you move forward with your lease, the holding will go toward your move-in costs.  Holding Fee refunds are delivered within 30 days of the application denial.


Yes, however, any changes to the application, including changes to the move-in date or adding a roommate, resident, or pet, will require a $100 Application Change fee.


When your Lease Application is approved, we’ll contact you to confirm your move-in date and time. Please note that we can only hold homes for 12 days from your application date.

After we confirm your move-in date/time, we'll send your move-in cost sheet for review. All move-in funds (security deposit, rent, fees, etc.) must be paid using our online portal at least four (4) days prior to your move-in date.

We’ll send you a link where you can review and electronically sign your Lease Agreement after we’ve confirmed your move-in date. Please make sure you sign your Lease Agreement within 24 hours to ensure your Lease Agreement doesn’t expire and your move-in date isn’t delayed.

Please note that the Lease Application, even if approved, shall under no circumstances be considered a Lease Agreement or an offer to lease. No lease shall exist unless and until the parties enter into a formal Lease Agreement and applicant pays all required fees, deposits, and advance rent. 


Yes, but we only offer leases that start on a weekday. If you would like to move into the house over a weekend, you must select a move-in (lease start) date for a weekday prior to the weekend you would like to move in.


The information you provide in the Lease Application, or information we obtain with your permission the rental application, will not be sold or distributed to others. We will use that information to decide whether to enter into a Lease Agreement with you and for all other purposes relative to any future Lease Agreement between use, including the enforcement of the Lease Agreement.


Yes. You can extend the hold on your current home up to seven days before moving-in for a non-refundable fee of $250.


Yes. You’re able to transfer your application to another Progress home one time for free as long as you move into the home within the original 12 day holding period. All other application transfers will require you to reapply, cancelling the current application and forfeiting the holding fee.


Fees and Payments

We try to make it as easy as possible to make payments.  Currently you can pay the following ways:

Bank Account Auto Pay
Have your rent automatically deducted from your bank account each month without the convenience fee. Simply enter your bank account and routing number and your rent will be paid on time, every time.

Pay Rent Online
Prefer to pay with a credit card? Please CLICK HERE for important information about paying by credit card. Once you're ready to pay, CLICK HERE. Log in, then create an account, add a credit card, and pay online. Please note: each credit card payment requires a $35 convenience fee.

Pay by Text
Paying your rent with a text message? It doesn’t get any easier than that. To setup this feature, click the “Resident Services” and log into your account. Once logged in, select the “Edit Profile” tab. On your profile page, select the “Allow Text (SMS) Notifications” box. You will then receive a confirmation message on your mobile phone.

Pay by Check, Money Order, or Cashier's Check
We happily accept checks of all kinds. Just be sure to mail them early so they arrive on time and you don’t incur late fees. Please make checks payable to “Progress Residential®” and mail your payments to:

Progress Residential
P.O. Box 4300
Scottsdale, AZ 85261

Pay by Phone
Payments can be made over the phone 24/7 with our secure, automated system. Simply call us at 833.PRG.RESS and select the option to make a payment over the phone. A Fee of $2.50 will be charged for ACH/Debit/Bank Account payments, and a fee between $1.25 and $125 depending on the payment amount will be charged for credit card payments. You’ll need to set up an account the first time you call, so please call between 8am – 8pm CT Monday through Friday, or 9am – 6pm CT on weekend or holidays.

WIPS
We now accept cash rent payments through WIPS™ (Walk-in Payment System) at participating locations near you! For more information, please click here.


Please Note: rent payments are accepted from the 22nd of each month through the 8th of the following month. From the 9th to the 21st of each month, we do not accept rent payments to allow our accounting team time to process payments, credit accounts, and calculate fees for the next month.


We have a variety of payment options and methods. Please CLICK HERE to learn more about the payment options available to you and how to make your payment. To make an online payment, CLICK HERE.

Please Note: rent payments are accepted from the 22nd of each month through the 8th of the following month. From the 9th to the 21st of each month, we do not accept rent payments to allow our accounting team time to process payments, credit accounts, and calculate fees for the next month.


Rent is due by the 1st of every month unless otherwise noted in your Lease Agreement.  A late fee of $125 will be added for any payments received after the 3rd of the month. Please check your lease for these dates as your lease may be different.


Generally, yes. Fees and services vary by home and those fees are usually listed on the property listing page for each home. Required monthly fees and costs for your home could include: Progress Smart HomeUtilitiesAir FilterPool Fees, and Septic. Please review the property listing page for additional details to help you estimate what your costs will be before applying. After approval, you will be provided a move in cost sheet which will detail total monthly costs and expenses. Additional fees apply, including an application fee, holding fee, lease administration fee, utility account set-up fee, and pet fees (where applicable).


Your security deposit will vary based on the monthly rent of the home you choose and other variables including, but not limited to, credit history, verifiable income, and the quality of supporting information. Your leasing specialist will be able to provide you with more information. Additionally, your security deposit must be paid by ACH transfer or credit card. Before you pay be credit card, please CLICK HERE for important information about credit card payments. A $35 Convenience Fee will apply to each payment made by credit card.


Please make checks payable to “Progress Residential” and mail your payments to:

Progress Residential
P.O. Box 4300
Scottsdale, AZ 85261

Be sure to allow for plenty of delivery time so your payment arrives before the due date listed on your Lease Agreement. 


Rent payments are accepted from the 22nd of each month through the 8th of the following month.  Generally, unless otherwise stated in your lease, rent payments made after the 3rd of each month are considered late and will be assessed a $125 late fee. From the 9th to the 21st of each month, we do not accept rent payments.  This allows our accounting teams time to process payments, credit accounts, and calculate fees for the next month.


We’re making paying rent as easy and flexible as possible.  In addition to online payment options, text-to-pay, automatic withdrawals, check, money-order, cashier’s check, and WIPs, we allow you to make partial payments. If you would like to make a partial payment, please follow these instructions:

  1.      1. Log into your account.
  2.      2. Under Payments, select “Make a One-time Payment” on the upper right side of the screen.
  3.      3. Once you’ve selected “Make a One-time Payment”, you’ll be able to edit the amount listed in each payment category.
  4.      4. Change the amounts listed from the amount due to the amount you want to pay.
    * If you’re paying the month-to-month fee and rent for the month you’re moving out, change those amounts to “$0.00” and only pay the Rent listed for the time you’ll be in the home that month.
    * If you’re paying utilities, you may pay whatever amount you’d like by altering the payment amount.

 

  • A few important things to note:
    -Full payment is always due by the first of each month.  If you make a partial payment, but don’t pay the full amount due, you’ll still receive a late penalty.
    -Your account must be in good standing before you can make partial payments.
  •  
  • *We now accept partial payments at any time. If you are unable to pay your entire rent for the month, please reach out to us at [email protected]

  • If you have any questions about partial payments, please give us a call at 844.475.2326.Your account must be in good standing before you can make partial payments. If you have any questions about partial payments, please give us a call at 833.PRG.RESS (833.774.7377).

We’re very sorry that’s the case. We understand these are incredibly stressful, difficult, and uncertain times. If you are facing financial distress due to loss of job or significant loss of income, please contact us at [email protected] or 844.475.2326.

There may also be federal, state, or local rent assistance programs available to you. We've compiled a list of those resources HERE.


Move-in costs vary depending on the home you choose. In addition to the Application Fee, Lease Admin Fee, your Security Deposit*, and any other costs must be paid by ACH transfer or credit card** through our online system. Additionally, you may be subject to monthly Pet Rent, monthly Pool Fees, and utilities. Your Application Coordinator will be able to share these details with you before you move in. All move-in funds (Security Deposit, rent, fees, etc.) must be paid four (4) days prior to your move-in date.

*If you are a new resident who is an active duty member of the U.S. Military, you may be eligible for a discount on your move-in costs. Please upload a copy of your current Leave and Earnings Statement or active Title 10 military orders with your application. Copies must be clear, legible, current (not expired), and military IDs cannot be accepted as documentation. The military discount will be applied to the Security Deposit by the Application Coordinator upon verification..
**A $35 Convenience Fee will apply to payments made by credit card.


Once you sign the lease agreement you’ll have the option to make a payment in the online portal, but the specific amounts will not be known until after we’ve documented and processed all the information and details of your move-in our system. You will be sent a cost sheet which will detail your move-in charges. You’ll then need to enter in the pro-rated rent and any other fees listed as a “one-time payment” and make your payment from there. Additionally, your security deposit must be paid by ACH transfer or credit card* using the online system.

*A $35 Convenience Fee will apply to payments made by credit card.


For any home that has a pool, spa or other water feature, a monthly Pool Maintenance Fee will be applicable. The Pool Maintenance Fee is $125 a month.  Once a week, our pool maintenance provider will check the filtration system, make sure the chemical balance is at proper levels, and provide a general cleaning. 

Between the weekly maintenance, we ask that you make sure to skim the surface and pool floor, regularly empty skimmer baskets, and remove any flotation devices or pool toys after utilizing the pool. For more information, please see the Resident Guide.


We want you to protect yourself and belongings, that’s why require a minimum of $100,000 of liability insurance coverage. Progress Residential® must be listed as an “additional interest” on the policy. Residents who choose not to carry this insurance will be charged a monthly exemption fee of $14.95, which does not provide any insurance coverage for you or your property. All residents must be included on the policy. Proof of coverage may be sent to [email protected].  


To make sure everyone has a fair chance to rent one of our homes, we offer them on a first-come, first-serve basis and we only consider one application at a time for a home. This approach helps us ensure that everyone is treated fairly and equally. When you apply for a home, you will be required to pay a $250 Holding Fee.  This allows us to remove the home from the market so that no one else may apply for the home while your application is being evaluated.


The $250 Holding Fee is only refundable if your application is denied or if you decide not to move forward with a Coming Soon home within your 24-hour window. However, if you choose to cancel your application, or if your application is approved and you choose to not proceed with a lease, the Holding Fee is not refundable.  If your application is approved and you move forward with your lease, the Holding Fee will go toward your move-in costs.  Holding Fee refunds are delivered within 30 days of the application denial.


Yes, we’re happy to offer a discount on move-in costs to new residents that are active duty members of the U.S. Military. Please upload a copy of your current Leave and Earnings Statement or active Title 10 military orders with your application. Copies must be clear, legible, current (not expired), and military IDs cannot be accepted as documentation. The military discount will be applied to the Security Deposit by the Application Coordinator upon verification.


No. HOAs typically have monthly fees that homeowners pay to help the HOA maintain operations and community facilities. Progress Residential® pays these monthly fees. However, some utilities may be billed directly from the HOA. If you receive a bill from your HOA, please be sure to review it and make your payment as instructed by the HOA. 


Yes. Paying by credit card is a convenient and secure way to make a payment. However, before paying by credit card, read the Paying by Credit Card” section here to help ensure your payment is successfully processed and you avoid missed payments, move-in dates, and late fees.


Septic systems are considered a utility since they provide sewage and wastewater disposal. The monthly utility fee for septic systems in a Progress Residential home is $39.60. This fee will be included in your monthly statement with Progress.


No. Progress Residential has eliminated the hassle of HVAC filters with our quarterly air filter subscription service. Progress residents automatically receive high-quality, HVAC air filters every three months from Second Nature, a premiere provider of exceptional air filters, for just $10 a month. Learn more about the program here


Moving In

Move-in costs vary depending on the home you choose. In addition to the Application Fee, Lease Admin Fee, your Security Deposit*, and any other costs must be paid by ACH transfer or credit card** through our online system. Additionally, you may be subject to monthly Pet Rent, monthly Pool Fees, and utilities. These details will be provided to you before you move in. All move-in funds (Security Deposit, rent, fees, etc.) must be paid four (4) days prior to your move-in date.

*If you are a new resident who is an active duty member of the U.S. Military, you may be eligible for a discount on your move-in costs. Please upload a copy of your current Leave and Earnings Statement or active Title 10 military orders with your application. Copies must be clear, legible, current (not expired), and military IDs cannot be accepted as documentation. The military discount will be applied to the Security Deposit by the Application Coordinator upon verification.
**A $35 Convenience Fee will apply to payments made by credit card.


Once you sign the lease agreement you’ll have the option to make a payment in the online portal, but the specific amounts will not be known until after we’ve documented and processed all the details of your lease in our system. You will be sent a cost sheet which will detail your move-in charges. You’ll then need to enter in the pro-rated rent and any other fees listed as a “one-time payment” and make your payment from there. Additionally, your security deposit must be paid by ACH transfer or credit card* using the online system.

*A $35 Convenience Fee will apply to payments made by credit card.


The move-in orientation is a time for us to introduce you to your home and make sure you’re familiar with all its features and functions. Learn more about the Move-in Orientation here.


Move-in Orientations are available Monday through Friday between 9am and 12:30pm local time, and Saturdays by request. Please Note: Move-in Orientations can only be done with an adult who is listed on the lease. Learn more about the Move-in Orientation here.


Please allow 20 to 30 minutes for your Orientation call. 


We’ll review some documents and photos of the interior and exterior of the home, so, being able to open these documents on our call will be helpful. We also recommend reading our "Moving In" webpage to learn more about what you need when moving into a Progress home.


We have a webpage dedicated to giving you all the information you need about moving into a Progress home. Please click here to visit that page.


Yes, but we only offer leases that start on a weekday. If you would like to move into the house over a weekend, you must select a move-in (lease start) date for a weekday prior to the weekend you would like to move in.


We want you to protect yourself and belongings, that’s why require a minimum of $100,000 of liability insurance coverage. Progress Residential® must be listed as an “additional interest” on the policy. Residents who choose not to carry this insurance will be charged a monthly exemption fee of $14.95. All residents must be included on the policy. Proof of coverage may be sent to [email protected].

Learn more about renters insurance by clicking here.


Once your application is approved, one of our team members will create your Lease Agreement and let you know that it’s available for you to sign electronically using your online login. The entire process is completed online using e-signatures.  Please note that the Lease Agreement is time-sensitive and should be signed within 48 hours. If you’re unable to access a computer for e-signature, please notify your application coordinator at the time of application so we can figure out how to best accommodate you.


There are a few things you’ll need to complete four (4) days prior to moving into the home. Your lease must be signed by all lease holders, all your move-in funds must be paid, and your identity must be verified through our process. Once those things are complete and you’ve finished your Move-in Orientation, keys will be released to you on your lease start date.


When you move in, utilities will already be on and in the name of Progress Residential®. You’ll be required to move electricity (and any bundled utilities) to your name after you move in. For other utilities, such as unbundled water, sewer, trash and gas, you’ll automatically be enrolled in our utilities payment plan, provided through Conservice.

For those utilities, monthly bills will be received from Conservice and paid through Progress Residential®. Conservice requires a monthly service fee of $9.99 and a one-time account enrollment fee of $25.00.  (Residents in North Carolina will be required to move all utilities to their name and will not be enrolled in the Conservice program.)


We want you to enjoy every HOA amenity that is available to you. To gain access to the amenities in your community, you will need to self-register with your HOA and pay any applicable fees to be granted access. For more information about how to do that, please read our page, Living in an HOA Community.


We recommend reading our page, Living in an HOA Community, which is full of helpful information and answers to common questions about HOAs. We also recommend reading your HOA’s Covenants, Conditions, and Restrictions (CC&Rs) and visiting your HOAs website which will tell you all the specific guidelines of your HOA.


Once you have signed your lease agreement, you may go to the local United States Postal Service location for a key.  Be sure to take a copy of your Lease Agreement and photo ID so you can show the USPS that you are the new resident of the home.


Our team is always working to improve, and your feedback is critical in helping us do that. Receiving feedback from you through surveys is the best way for us to identify problems and ways we can get better. We’ll be requesting feedback through an email survey at the time of move-in, move-out and after interactions you may have with our team members, so please share your thoughts with us and take the surveys. Your survey responses are confidential and strictly used to help us improve our services.


If this is your first time renting a single-family home, we think you’ll find it to be a great experience. We recommend taking some time and reviewing the pages on this website, particularly the pages under the "Future Resident" menu. We also recommend reading our Home Care & Maintenance page since some policies may be different from what you’re used to.


Washers and dryers are not included, however, every home has washer and dryer hook ups. Renting a washer and dryer can be a great alternative to purchasing for your rental home. Progress Residential has teamed up with Appliance Warehouse to provide our residents with extremely affordable special pricing on washer and dryer rentals. Learn more about this option here


Maintenance and Service

You may place a service request online by clicking here. You may either place a new service request or check the status of an existing request. 

Before you submit a service request, please review our policies around home care and resident responsibilities.

Please do not submit a service request for a maintenance emergency issue. Instead, give us a call at 833.PRG.RESS (833.774.7377).

While every service request is important to us, depending on the number of requests in your area, it may take us some time to respond and resolve the maintenance issue.  We work to address each issue as quickly as possible, however, please allow up to 24 hours to be contacted regarding a non-emergency maintenance request and up to 2 hours to respond to an emergency maintenance issue.


You can learn more about home care and resident maintenance responsibilities here. A maintenance emergency is one that is dangerous, threatens the habitability of the home, or could cause damage to the property. Emergencies include:

  • - Fire - call 911 immediately, then contact us at 833.PRG.RESS (833.774.7377)
  • - Gas leak - if you smell gas, please exit the home and immediately call the fire department. Once the home is safe, please contact us so we can fix the issue
  • - Electrical issues- sparking, fire (call 911), smoke, overheated fixtures
  • - Lack of Heat - if it poses a documented health risk
  • - Lack of Air Conditioning - if it poses a documented health risk
  • - Heavy Structural Damage -  roof, foundation or walls
  • - Plumbing - flooding or breakdown of fixtures

To report an emergency maintenance issue, please call 833.PRG.RESS (833.774.7377). If you place an emergency maintenance request, we’ll contact you as quickly as possible, however, please allow up to 2 hours for us to respond.


For your convenience, we can perform maintenance requests even when you’re not home. When you submit a service request, you will be asked to provide Permission to Enter so that we can perform the work in your absence. Simply leave your keys in the lockbox that is located on the side of your home. 

Learn more about this option here.


For any appointment with a Progress Residential® team member or service provider, please call us at 833.PRG.RESS (833.774.7377) to cancel or reschedule an appointment.  Please let us know at least 24 hours in advance, otherwise a $105 trip charge will be added to your account.


If the maintenance is for something that falls under our responsibility, there will not be a maintenance service fee. If you request service for a maintenance item that you’re responsible for, a minimum service fee of $105 will apply. For more information on maintenance items we’re each responsible for, please visit our Home Care and Maintenance page.


Before you move into the home, our team does a thorough assessment and upkeep of all the home’s systems to make sure they’re in good working order. Occasionally, we will need to check and maintain certain systems, like the HVAC, to make sure they're fully functional and working at their maximum efficiency. Our team will perform these Preventative Maintenance Inspections every so often and we will, of course, work with you to schedule an appointment time if we need access to the inside of the home.

We can perform maintenance even when you’re not home. Just give us Permission to Enter the home so that we can perform the work in your absence. Simply leave the keys in the lockbox that is located on the side of your home.


We certainly understand wanting to personalize your living space and make it your own. We do allow you to make some changes to the home, but it depends on specific modifications you want to make. Please contact us at 833.PRG.RESS (833.774.7377) to discuss this before you make any changes and only make alterations to the home once you’ve received written approval, otherwise you risk forfeiting your security deposit and charges at the time of move-out.


You’ll need to contact a locksmith. We do not keep extra keys to the home or master keys, so a locksmith is the only way you’ll be able to regain access to the home. We recommend always keeping keys to the home with you in the event of a power outage or if a maintenance issue with the garage door prevents it from opening.


First and foremost, if severe weather is headed your way, please take every precaution to keep yourself and your loved ones safe and secure. You can find more information on severe weather here.


If you have a irrigation system, ensure it works properly to meet the landscaping requirements of the HOA.  Test the system weekly.  Adjust sprinkler heads as necessary to ensure proper coverage and to minimize overspray.  Replace broken sprinkler heads.

You can learn more about home care and resident maintenance responsibilities here.


Trash service is typically managed by Conservice, our third-party utility management service. If you need a trash bin, want to upgrade your trash bin, or are having any issues with trash pickup, please visit www.utilitiesinfo.com. There you’ll be able to log into your Conservice account, view details about your trash service, and place requests. If you have not received your first bill, and need to address this issue, please call Conservice at 844.832.2550 to obtain your website login information.


If you’re experiencing issues with a washer or dryer that you’ve leased through Appliance Warehouse, please contact Appliance Warehouse at 800.693.4343 or APPLIANCEWHSE.COM, or through the Appliance Warehouse mobile app. Click here for more information on the app


The air filter subscription service is a required service for Progress Residential homes. This service provides our residents with premium air filters that increase air flow and HVAC efficiency, while delivering air filters directly to each home when it’s time to change the filter. To learn more about this service, please click here.


Septic systems are an effective and environmentally friendly way to discard of sewage and wastewater. There are some important maintenance items you should be aware of in order to keep the septic system operating as efficiently as possible. Please click here for more information.


Pets

At Progress Residential®, we’re pet people. We understand that pets are part of the family. That’s why we allow most types of domesticated pets. We don’t have dog breed restrictions and there’s no limit on how many pets you can have.

Please click here to learn more about our policies regarding pets.

Please keep in mind that, while Progress Residential® does not have pet restrictions, some HOAs do. Before applying to a home, please contact us to see if the HOA has pet restrictions in place.


Yes. A non-refundable Pet Fee in the amount of $300 per pet will be charged prior to move-in. Additionally, monthly Pet Rent of $35 per month, per pet, will be added to your rent. Verified service or assistance animals are allowed and are not subject to the Pet Fee or Pet Rent. Please click here to learn more about our policies regarding pets.


Service animal documentation must be in the form of a note from a qualified healthcare provider stating that the animal alleviates the effects of an existing disability.


Lease

Once your application is approved, one of our team members will create your Lease Agreement via RentCafe. The entire process is completed online using e-signatures. Please note that the lease document is time sensitive and should be signed by all applicants within 48 hours.


Please click here for more information about renewing your lease.

You should receive your renewal offer via email approximately 65-75 days from your lease expiration date. That email will provide you with the name and contact information of the Renewal Specialist who will walk you through the renewal process and assist with any questions.  


Please click here for more information about renewing your lease.

Your renewal email will provide you with the name and contact information for your Renewal Specialist who will be able to assist you.


We work hard to price our homes as fairly and affordably as possible. Rental rates take into consideration all aspects of the home, the market, and comparative rates of similar homes within a radius surrounding the home using the most current available data. Rest assured that even if the rent increases on your home, it is fairly-priced and likely even slightly below full market value. 


Yes. Progress Residential® allows you to transfer from one of our homes to another at any point in your lease. Please click here to learn more about our Home-to-Home Transfer program.


To add a roommate to your lease,  please click here and complete this form. You’ll then receive an application for your roommate to complete and return, along with a copy of photo ID. The primary occupant will need to log into their Progress Residential® account and pay the fee for each additional application. An administrative fee will apply.


To request that a roommate be released from your lease, please click here and complete this form. All current lease holders and roommates being released must sign the roommate release form which will be provided to you.


Moving out

Let us know that you’ll be leaving the home by completing our NOTICE TO VACATE FORM (click here). Once you’ve submitted the form, our team will be notified. Please be sure to let us know 60 days in advance (as required by your lease) of your requested move-out date to avoid late notice fees.


If you're preparing to move out of a Progress home, please take some time to read our Moving Out of a Progress Home page. Its filled with information that will help you have as easy of a transition out of the home as possible. 


The Pre-Move Out Walkthrough is a scheduled time where we walk through the home with you, help you prepare for moving out and make sure you get as much of your security deposit back as possible.

During the walkthrough, we’ll go over important move-out details, answer any questions, and help identify anything that might need attention prior to the final move out. 

The Pre-Move Out Walkthrough is very important and we require that you be present for it. Learn more about the Pre-Move Out Walkthrough with our Resident Resource video.

If you are near the end of your lease and you have not had a Pre-Move Out Walkthrough, please give us a call at 833.PRG.RESS (833.774.7377).


Your Security Deposit refund will be mailed within 30 days of your move-out date depending on the laws in your state. Please be sure to provide us with your new address to ensure that you receive your Security Deposit as quickly as possible.


Yes. Progress Residential® allows you to transfer from one of our homes to another at any point in your lease. Please click here to learn more about our Home-to-Home Transfer program.


If your roommate would like to take over the lease, please email [email protected]. Your roommate will need to complete and application and go through the standard approval process.


Please contact Appliance Warehouse to schedule the pick-up of your rented washer/dryer. You can contact them at 800.693.4343 or APPLIANCEWHSE.COM, or through the Appliance Warehouse mobile app. Click here for more information on the app.