Last Updated: July 1, 2024
The Privacy Policy describes how Progress Residential, LLC and its subsidiaries (“Progress,” “our,” “we,” and “us”) handle your personal information. This Privacy Policy covers information we gather both online and offline. It applies when you visit or use any websites or mobile apps that we own or control (collectively known as “Sites”), reach out to our customer service, apply for or become a resident in our rental communities, interact with us on social media, communicate with us, apply for a job, rent a home, use our property management services, or engage with us in any other way.
If you have questions, you can contact us using the details provided below. If you have a disability and require this Privacy Policy in a different format, please email us at privacy@rentprogress.com.
This Privacy Policy does not cover personal information we collect related to your employment or contractor status with Progress. That information is governed by our Workforce Privacy Policy.
Please read this Privacy Policy carefully to understand our policies and practices.
Categories of Personal Information We Collect
The type of information that we collect depends on your interaction and relationship with us. We collect, and in the preceding 12 months have collected and processed, the following categories and types of personal information with your consent or as otherwise required or permitted by law.
Category of Info
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Source of Info
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Purpose of Collection
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Disclosure of Info
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| Contact Information. We collect full name, postal address, email address, current, prior, and forwarding home address, telephone number, and business contact information | Directly from you, when you visit our locations, from third parties, from social media platforms | Providing our products and services, transactional purposes, recruiting and hiring, business operations, marketing and promotional purposes, develop and improve our products and services, security and fraud prevention, legal purposes | Service providers, property owners, other property managers, affiliates, analytics services, advertising services, government entities |
| Identifiers. We may collect social security number, driver’s license number, military ID number, passport number, state identification card number, I-9 documentation, tax or national identification number, internet protocol address, account usernames and passwords, signature, and social media usernames | Directly from you, automatically from our website, from social media platforms | Providing our products and services, transactional purposes, recruiting and hiring, business operations, analytical purposes, marketing and promotional purposes, maintenance and improvement of our sites and systems, develop and improve our products and services, security and fraud prevention, legal purposes | Service providers, property owners, other property managers, affiliates, analytics services, advertising services, government entities |
| Personal Characteristics or Traits. We collect date of birth, gender, age, nationality, marital status, citizenship status, military or veteran status and disability information | Directly from you, from third parties, from social media platforms | Business operations, develop and improve our products and services, security and fraud prevention, legal purposes | Service providers, affiliates, government entities |
| Financial Information. We may collect tax identification number, financial or bank account information, tax-related information, wire instructions, credit check information, payment card number, payment card expiration date and CVV code, and billing address | Directly from you | Providing our products and services, transactional purposes, recruiting and hiring, business operations, marketing and promotional purposes, develop and improve our products and services, security and fraud prevention, legal purposes | Service providers, property owners, other property managers, affiliates, government entities |
| Commercial Information. We collect records of products or services purchased from us, obtained from us, or considered and purchasing histories | Directly from you, from third parties, from social media platforms | Providing our products and services, transactional purposes, analytical purposes, develop and improve our products and services, security and fraud prevention, legal purposes | Service providers, property owners, other property managers, affiliates, analytics services, advertising services, government entities |
| Internet or Electronic Usage Data. We collect data related to network and website interaction history, IP address, website cookie information, interaction with advertisements and browsing time | Automatically when you visit our website, from social media sites | Analytical purposes, marketing and promotional purposes, maintenance and improvement of our sites and systems, develop and improve our products and services, security and fraud prevention, legal purposes | Service providers, affiliates, analytics services, advertising services |
| Audio/Visual Data. We may collect audio, electronic, photographic, visual or similar data including videos, photographs, or audio recording | Directly from you, when you visit our locations, from third parties, from social media platforms | Recruiting and hiring, business operations, develop and improve our products and services, security and fraud prevention, legal purposes | Service providers, affiliates |
| Geolocation Data. We collect geolocation data including the general region or area from which you access our Sites | Automatically when you visit our website, from social media sites | Analytical purposes, marketing and promotional purposes, maintenance and improvement of our sites and systems, security and fraud prevention, legal purposes | Service providers, affiliates, analytics services, advertising services |
| Professional or Employment Information. If you apply to work with us, we collect job application details such as your resume, previous work history, reference information, and professional memberships and certifications | Directly from you, from third parties, from social media platform | Providing our products and services, transactional purposes, recruiting and hiring, business operations, marketing and promotional purposes, develop and improve our products and services, security and fraud prevention, legal purposes | Service providers, property owners, other property managers, affiliates, government entities |
| Sensitive Information. We may collect social security number, driver’s license number, passport number, state identification card number union membership, and health information | Directly from you | Recruiting and hiring, business operations, security and fraud prevention, legal purposes | Service providers, affiliates, government entities |
| Inferences: We use information from the categories of personal information described above in order to create inferences about you, to reflect your preferences, characters, behavior and attitude. | Recruiting and hiring, business operations, analytical purposes, marketing and promotional purposes, develop and improve our products and services, security and fraud prevention, legal purposes | Service providers, property owners, other property managers, affiliates, analytics services, advertising services, government entities | |
Sources Of Personal Information
We gather personal information in several ways. Firstly, directly from you when you provide it to us. Secondly, when you visit our locations. Thirdly, automatically when you use our Sites, Fourthly, from third parties such as our vendors, clients, recruiters, suppliers, and other service providers. Lastly, from our current or former employees, job applicants and contractors.
Additionally, depending on what information you choose to share and your privacy settings on your social media platforms, we might collect personal information from these platforms. Social media platforms, like Facebook and Instagram, typically analyze how you interact with our Sites and combine this data with information about other users, then provide us with insights about you. In addition, if other users interact with us on social media and their interactions involve information about you that is visible to us (for example, if you are listed as a “friend”), we may receive that information as well.
Purposes for Collecting Personal Information
We use personal information for the following business and commercial purposes:
- Providing our Products and Services. This involved allowing individuals to apply for, contract, and purchase our property management services, as well as becoming residents of our rental communities. We also use this information to assess your suitability as a tenant, provide the services we have contracted for, process payments, and provide updates and reports.
- Transactional Purposes. This includes communicating with you, providing customer service, administering contracts with our vendors, clients, and service providers, as well as supporting business activities like billing, collections, procurement, and tax- related activities.
- Recruiting and Hiring. We use personal information to make informed decisions during recruitment, assess your suitability for roles, communicate with you about your application, respond to your inquiries, schedule interviews, and to reimburse you for agreed expenses incurred during the application process.
- Business Operations. This includes day-to-day operations, such as record keeping, planning, budgeting, calibration, headcount, database administration, surveys, evaluations, reports, compliance, regulatory tasks, audits, investigations, disciplinary actions, and other ethics and compliance reporting tools used to support our business operations.
- Analytical Purposes. Personal information is utilized to analyze preferences, trends and statistics.
- Marketing and Promotional Purposes. This involves improving our marketing efforts, conducting market research, prospecting for new clients or consultants, client relationship management and engagement, administering promotions, and providing you with personalized marketing communications.
- Maintenance and Improvement of our Sites and Systems. We use personal information to improve the functionality of our Sites and systems, diagnose technical and service problems, and administer security controls, new system implementations, change management processes, and IT Service Desk / Help Desk Support.
- Develop and Improve Our Products and Services. Personal information aids in developing new products and services and improving existing offerings.
- Security and Fraud Prevention. This includes protecting us, our employees, and our Sites, premises, assets, systems, products, services and intellectual property from fraud, theft, and misconduct. It also involves enforcing our policies and terms, conducting vendor due diligence, and detecting and preventing fraudulent activities.
- Legal: Personal information is used to comply with our legal obligations, including reporting requirements, defending ourselves in legal proceedings, and protecting our company, property, employees, and others through legal means.
- Other Purposes: Personal information may be used for reasons not explicitly listed, which we will communicate to individuals as necessary.
How We Disclose Personal Information
We share personal information in the following circumstances:
- Service Providers. Personal information may be shared with vendors and service providers who assist in the operation of our services, Sites, and business. These entities, such as cloud hosting providers, payment processors, and marketing agencies, require access to such information to perform their duties. Sometimes, these vendors may directly collect information from you on our behalf.
- Property Owners. Personal information, including tenant applications and leasing files, may be disclosed to property owners for whom we provide management services. If a property is sold, tenant records and files may be transferred to the new owners.
- Other Property Managers. If our property management contract ends, we may share personal information, including tenant applications and leasing files, with the new property management company or individuals taking over management responsibilities.
- Affiliates. Personal information may be shared among our parent company, subsidiaries, affiliates, or their successors.
- Analytics Services. We may share personal information with third-party analytics services, such as Google Analytics and Adobe Analytics. The information may be disclosed to or collected directly by these services. To learn more about Adobe, please visit https://www.adobe.com/privacy/policy.html. If you would like to opt-out, Adobe provides a an opt-out tool which is available at https://www.adobe.com/privacy/opt-out.html#.
- Advertising Services. We share personal information with third-party advertising services. The information may be disclosed to or collected directly by these services. For more information, please refer to the “Interest-Based Advertising” section of this Privacy Policy below.
- Government Entities. Information may be shared with regulatory and government agencies to comply with legal obligations or respond to legal processes. This includes cooperating with law enforcement when necessary and protecting our contracts and legal rights.
- Corporate Transactions. Information may be shared in the event of an actual or prospective sale or transfer of all or a portion of our business or assets (including in the event of an actual or prospective merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).
- Other Reasons. Personal information may be disclosed for other reasons explained to you, including with your consent or at your direction.
We Combine Information
We combine information from various sources with publicly accessible data to create inferences and profiles about you. For example, we may combine offline data with online data, combine information that we have collected across other third-party sites, or combine data from various devices like computers and mobile devices. Additionally, we may combine data from a third party with our existing information.
How Long Do We Keep Personal Information
We will retain and use your information for as long as we need it to provide you services or products, or as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Where we process personal information for marketing purposes, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing so that we can respect your request in the future. We use the following criteria to determine retention periods:
- how long the information is needed to provide our services and operate our business;
- whether information is needed to protect our business and mitigate risk;
- whether there are contractual or legal obligations that exist that require us to retain the information for a period of time;
- whether any law, statute, or regulation allows for a specific retention period;
- whether an individual has agreed to a longer retention period;
- whether the data is considered to be sensitive data; and
- what the expectation for retention was at the time the data was provided to us.
Cookies, Analytics, and Other Tracking Technology
Cookies and Tracking Technology
We want you to be aware that certain online tools exist to help us serve and recognize you when you visit our Sites. We receive and store certain types of information when you visit our Sites. When you access the Sites, we (including companies we work with) may place small data files on your computer or other device. These data files may be web beacons, cookies, clear gifs, pixel tags, e-tags, log files, or other local storage provided by your browser or associated applications. These tracking technologies, which are often referred to collectively as cookies, allow us to understand how users navigate to and around our Sites, view different pages, access content and request Services. We may use them, for example, to keep track of your preferences and profile information and collect general usage and volume statistical information. If you want to remove or block cookies, you may be able to update your browser settings. You can find instructions on how to manage cookies on different types of web browsers at www.allaboutcookies.org.
Interest-Based Advertising
On our Sites, we may obtain information about your online activities to provide you with advertising about products and services that may be tailored to your interests. This section of our Privacy Policy provides details and explains how to exercise certain choices.
You may see our ads on other websites because we use third-party ad services. Through these ad services, we can target our messaging to users considering demographic data, users’ inferred interests and browsing context. These services track your online activities over time and across multiple websites and apps by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other similar technologies. The ad services use this information to show you ads that may be tailored to your individual interests. The information that ad services may collect includes data about your visits to websites that serve our advertisements, such as the pages or ads you view and the actions you take on the websites or apps. This data collection takes place both on our Sites and on third-party websites and apps that participate in these ad services. This process also helps us track the effectiveness of our marketing efforts.
To learn how to opt out of interest-based advertising, please visit the Digital Advertising Alliance and the Network Advertising Initiative.
Session Replay Technology
We use session replay technology on our Sites. Session replay technology, also referred to as session playback or user experience (UX) replay, collects information regarding records and tracks your interactions with a website or application. It then transforms those logged user events (such as mouse movements, clicks, page visits, scrolling, tapping, etc.) into a reproduction of what you actually did on the website or application. We use session replays for quality control, customer service, fraud prevention and security, and marketing purposes. Our session replay technology is owned and operated by a third-party who acts as our service provider. The information collected by this technology may be collected by, transferred to, and stored by our third-party service provider.
Do Not Track Signals
Some browsers have a “do not track” feature. It lets you tell websites you visit that you do not want them to track your online activity. These features are not yet uniform across browsers. Our Sites are thus not currently set up to respond to these signals. For more information on Do Not Track signals, please visit https://allaboutdnt.com/.
Links to Other Websites
Our Sites may include links to other websites or applications whose privacy practices may differ from ours. If you submit personal information to any of those websites or applications, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit or application that you use.
Security
We follow generally accepted industry standards to protect the personal information submitted to us and have implemented reasonable technical, organization, administrative and physical measures to protect personal information. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security and encourage you to use websites and share information with caution.
This Website is Not Intended for Children
Our Sites are not directed to children. We collect and disclose personal information (including name, birthdate, and age) about individuals under the age of 13 if that information is provided by a parent or guardian who applies to or becomes a resident of our rental communities. If you are a parent or guardian and believe we may have otherwise inadvertently collected personal information from your child, please notify us using the contact information below.
Marketing Communications
Marketing Emails. You can opt out of marketing or advertising emails by using the "unsubscribe" link or mechanism noted in communications you receive from us. You may also request to opt out of marketing or advertising emails by contacting us at privacy@rentprogress.com. Once we process your request, we will cease using the information for such purposes at no charge to you. If you opt out of getting marketing messages, you will continue to receive messages from us about your relationship with us, where permitted by law.
Phone Calls and Text Messages. If you do not want to receive marketing phone calls or text messages from us, please inform us that you no longer want to receive calls from us when you receive a call from us or reply STOP to a text message from us. You can also opt-out of marketing phone calls or text messages by contacting us at privacy@rentprogress.com.
Your Choices and Rights
The California Shine the Light law (Cal. Civ. Code § 1798.83) permits residents of California who have an established customer relationship with us to request certain details about how their information is shared with third parties for the third parties’ direct marketing purposes. If you are a California resident and would like to make such a request, please email us at privacy@rentprogress.com and include “CA Shine the Light” in the description of your request.
Texas. If you are a Texas resident and you interact with us in an individual or household capacity (not in a commercial or employment context), you have the right to (1) request access to your personal information; (2) request the correction of your personal information; (3) request deletion of your personal information; (4) request that we provide you a copy of your personal information in a portable format; or (5) opt out of the processing of your personal information for the purposes of targeted advertising or the sale of your personal information. To exercise your rights, please email us at privacy@rentprogress.com or call us at (888)-960-8548.
Before fulfilling your request, we will take reasonable steps to verify your identity, including by [verifying your email address or certain information in our records, such as your name, phone number, or address]. You may have an authorized agent submit a request to opt-out of the processing of your personal information for the purposes of targeted advertising and the sale of your personal data on your behalf by emailing us at privacy@rentprogress.com. If you would like to use an authorized agent, we will take steps to verify your identify and the authorized agent’s authority to act on your behalf (as described above).
To appeal a decision regarding a request you have submitted, contact us at privacy@rentprogress.com.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please email us at privacy@rentprogress.com or call us at (888)-960-8548.
Updates to Our Privacy Policy
From time to time, we may change our Privacy Policy. We will provide notice of material changes to our Privacy Policy as required by law. We will also post an updated copy on the Site where this appears. Please check our Sites periodically for updates. The “Last Updated” legend above indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on any of our Sites.