Making Your Move Out Easy!
Your forwarding address is important for processing your final account statement and security deposit refund. Your Move Out Notice form should include your forwarding address; however, if you need to verify or update it, please contact our Customer Care team at 833.774.7377 or customercare@rentprogress.com.
Please pay your rent and other monthly charges for the final month on time and in full. This ensures your account is settled correctly and avoids any delays in processing your security deposit refund.
Remember to cancel any utilities listed in your name before moving out. Also, please ensure you cancel or transfer your internet and cable services to avoid delays for the next resident.
Prior to move-out, we’ll post an estimated final utility bill to your account. This is based on the average of your prior usage, as actual usage will not be available until after you have moved out.
To maximize your security deposit refund, leave the home in “broom clean” condition:
Clear the property: Remove all garbage, personal items, furniture, and debris, including in the garage and storage areas.
Clean flooring: Ensure floors are clean and free of dust, dirt, and stains.
Wipe down surfaces: Clean counters and surfaces for a spotless finish.
Kitchen appliances: Clean the fridge, microwave, oven, and stove, removing any food debris or stains.
Bathroom fixtures: Wipe down the shower, tub, toilet, and sink for a fresh, clean look.
Walls, doors, and trim: Clean surfaces and remove any personal items like stickers or frames.
Check for damage: Ensure the home is free of damage, aside from normal wear and tear.
Maintain the yard: Keep the front, back, and side yards tidy and free of overgrowth.
Pest-free home: If you’ve noticed any pests, contact us for pest control before your move-out date.
If you spot any issues that need attention from our service team, please reach out before you move out at 833.774.7377 or customercare@rentprogress.com. We're happy to assist!
Please remember that your move-out date will be your lease end date. Before leaving, place keys, key fobs, access cards, garage remotes, and cleaning receipts on the kitchen counter and/or in the lockbox depending on your situation:
For homes without a smart keypad lock, place the home key(s) in the lockbox mounted on your home. Need a lockbox? Submit a service request ahead of time.
For homes with a smart keypad lock, simply leave all keys on the counter.
After you’ve moved out, one of our team members will inspect the home to assess if there is any damage to the home that was not present when you moved in. It’s important to vacate the home on your move-out date, as we can’t inspect an occupied home. If there’s a delay in your move-out, a trip fee and additional rent charges will apply.
We know your security deposit is important to you, and we will process it as quickly as possible.
After the move-out inspection, your account will be reviewed to include any credits, adjustments, or charges.
You’ll receive an email from us when your move-out statement is ready for review, typically within 30 days of your move out date. You’ll also receive a copy in the mail so please make sure we have your forwarding address.
If you have any questions about your security deposit refund, our Account Services team is here to help at 800.955.1328, or moveoutstatement@rentprogress.com.