SMS Terms and Conditions

You agree to Progress Residential’s® Terms of Use & Privacy Policy. By expressing interest in a property, you also agree that Progress Residential® and affiliates may email, call or text you regarding inquiries you submit through our services, which may involve use of automated means and prerecorded/artificial voices. You do not need to consent as a condition of renting any property. Message/data rates may apply.

Progress Residential uses SMS text messaging for collecting survey information, sending rental home updates and alerts, and providing resident communications.

Text FEEDBACK to 77921 to join Progress Residential® Surveys and let us know what you think about us on a variety of subjects. 10msgs/mo. Once you opt-in, you can reply HELP for help, or STOP to opt-out at any time. Msg & Data Rates May Apply.

Text JOIN to 77921 to join Progress Residential® marketing campaigns to receive rental home updates and alerts. 10msgs/mo. Once you opt-in, you can reply HELP for help, or STOP to opt-out at any time. Msg & Data Rates May Apply.

Text UPDATES to 77921 to join Progress Residential® resident updates, contests, and notifications. 10msgs/mo. Once you opt-in, you can reply HELP for help, or STOP to opt-out at any time. Msg & Data Rates May Apply.

Compatible carriers include: AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, Cellsouth, Cricket, Cincinnati Bell and Virgin Mobile.

T-Mobile® is not liable for delayed or undelivered messages.

To stop receiving SMS messages from Progress Residential®, please text STOP to 77921.

Answers to most questions can be found on our Frequently Asked Questions page. For additional help you may also text HELP to 77921 or contact us at customercare@rentprogress.com or 833.PRG.RESS (833.774.7377)

Progress Residential® respects your right to privacy. You can view our privacy policy here.

Rently, Inc. Privacy
Please see Rently’s Terms of use and Privacy Policy for information and notices concerning Rently’s collection and use of your personal information.

Location Verification A. Description of Service:
When using the location service, we will request your permission to obtain your location using your mobile phone. Your location information will be obtained only when you are at a rental location and requesting access to the property via our self-showing technology and electronic lockbox. Your location information will only be used to confirm that you are in the vicinity of the property you are requesting to view and may be retained (for up to three days) and used by Rently to enhance its service processes. Your consent to opt-in to the location service will be obtained using an SMS verification process.

Message and data rates may apply. Reply HELP to 84787 for help. Reply STOP to 84787 to cancel. You will receive up to 3 messages per viewing.

SMS restrictions and account limitations: If you are attempting to opt-in to this location service and the SMS text message requesting your consent has not arrived to your phone or you received the messages, but when you attempt to reply to the message, you do not receive a response, then it is likely that your mobile phone account is configured to block text messages from Short Codes. Short codes are non-standard phone numbers, and may also be known as Promotional Codes or Computer Generated Codes. To fix this challenge, contact your wireless phone carrier and ask that they enable your account to receive text messages from the Short Code 84787. Make sure to inquire how long it will take for the change to be effective so that you can try again.

Important Message about your Cellular Provider (AT&T, Sprint, T-Mobile, Verizon Wireless and others). This is not a Cellular Provider application. If you use this application, it may require your Cellular Provider to disclose your customer information, including Mobile Phone Location Information, to the application provider or some other third party. By providing your consent, you authorize your Cellular Provider to disclose your information to third parties to enable this application. Check the application’s terms of use and the policies for more information about how the application will collect, access, use or disclose your information. Terms of use and other policies usually are available on the application provider’s website. If you aren’t comfortable with the application’s policies, don’t use it. You acknowledge and agree that
(1) your relationship with the application provider is separate from your relationship with your Cellular Provider;
(2) your Cellular Provider is not responsible for this application; and
(3) you will hold harmless your Cellular Provider and its subsidiaries, affiliates, officers, employees, agents, successors and assigns from any judgments, claims, actions, losses, liabilities or expenses arising from or attributable to this application or the acts or omissions of the application provider.

B. Opting Out:
When using this location service, you will be automatically opted out of the service 30 days after your opt in date. You can also opt-out at any time by reply “STOP” to 84787. You will not be located after unless you use the service again and provide your consent to be located at that time.

C. Protecting your Privacy:
Your privacy is very important to us and so this service uses only secure HTTPS communication with SSL Encryption to obtain your location data. When using this service, your location will be used to verify you are in the vicinity of the property you are requesting to view via our self-showing technology. Your location will only be verified during the check in process of your self-viewing. Your location data will be stored for 3 days after each property viewing for the purpose of debugging only. After this, your location data will be deleted from the system.

D.Sharing information:
Your location data (latitude, longitude and accuracy estimate) will not be shared with anyone or used for any purpose other than its intended use.

E. Data Security
All location data is securely stored using technology and security features that safeguard the privacy of your location information, including:

Maintaining and protecting the security of computer storage and network equipment;
Security procedures that require user names and passwords to access sensitive data;
Applying encryption or other appropriate security controls to protect location information when stored or transmitted by us;
Limiting access to location information to only those with jobs requiring such access.

F. Contact Us
For more information or help with this service, please email us support@rently.com or call 888-659-9596.

These Terms of Service became effective on January 31, 2017. Any changes to the Terms of Service will be communicated through this Site.

This document was last updated on Feburary 25th, 2020.