Home Care & Maintenance

Maintaining your home is a team effort. We like to say, you take care of the small stuff, we’ll take care of the big stuff. It’s important to understand what issues we’ll handle and what issues are up to you to manage. Here you'll find a more detailed outline of maintenance and services issues each of us should be prepared to take care of.
Please know that if maintenance issues pop up, we take your comfort seriously. Every maintenance request is important to us and we’ll work to resolve each one as quickly as possible. Please allow us up to 2 hours to respond to you about emergency maintenance requests, and up to 24 hours to respond to you about standard maintenance requests.

Non-Emergency Maintenance Issues


Here’s a quick list of what each of us should be prepared to handle:

Pest Control
You take care of: Regular pest control for common pests like ants, roaches, spiders, scorpions, beetles, and small rodents
We take care of: Large rodents, bee hives/wasp nests, birds, or termites that have taken up residence in the home or attic, and common indoor pests that are present in the home within 30 days of your move-in

Lawn & Landscaping
You take care of: Everything between the ground & 8’ high
We take care of: Everything underground & above 8’ high

Pool (if applicable):
You take care of: Regularly skimming and emptying the skimmer basket, removing toys from the pool after use, keeping the pool safety fence up and the gate locked whenever the pool is unsupervised and unused
We take care of: Weekly maintenance, such as chemical balancing, general cleaning, and equipment upkeep

Air Conditioning
You take care of: Changing the air filters monthly
We take care of: Everything else

Appliances: 
You take care of: Changing water filters in the fridge as needed and keeping everything clean
We take care of: Everything else

Smoke Detectors: 
You take care of: Checking and changing batteries
We take care of: Repairing or replacing malfunctioning units

Home Exterior:
You take care of: Keeping the walls and walkways clean and free from mold or mildew
We take care of: Fences, your garage door, roofing, and the home’s structure

Other Home Interior:
You take care of: Minor toilet or drain clogs, changing light bulbs, regular cleaning, small hardware issues, etc.

Emergency Maintenance Issues


Every maintenance issue is important to us, but some maintenance issues are critical for us to address immediately. Here are the maintenance issues considered to be maintenance emergencies:

Electrical Issues
When there’s sparking, fire, smoke, or overheated fixtures

Fire

Call 911 immediately and get to safety before contacting us

Gas Leak
If you smell gas, please exit the home and immediately call the fire department. Once the home is safe, please contact us

Lack of Heat
In situations where it poses a health risk

Lack of Air Conditioning 
In situations where it poses a health risk 

Structural Damage
To the roof, foundation, or walls

Plumbing Issues
That result in flooding

Theft
Please notify the police immediately then contact us

Your safety is our top priority. Please make sure that you and your loved ones are safe and secure in an emergency situation and contact local authorities and first responders when necessary before contacting us. 

To report an emergency maintenance issue, please call 833.PRG.RESS (833.774.7377) as soon as possible.

If you have any questions about these maintenance responsibilities, service issues, or what consitutes an maintenance emeregency, please contact us at 833.PRG.RESS (833.774.7377) or [email protected]