Home Care & Maintenance

Maintaining your home is a team effort. We like to say, you take care of the small stuff, we’ll take care of the big stuff. It’s important to understand what issues we’ll handle and what issues are up to you to manage. Here you'll find a more detailed outline of maintenance and services issues each of us should be prepared to take care of.
Please know that if maintenance issues pop up, we take your comfort seriously. Every maintenance request is important to us and we’ll work to resolve each one as quickly as possible. Please allow us up to 2 hours to respond to you about emergency maintenance requests, and up to 24 hours to respond to you about standard maintenance requests.

Quick Access:

Non-Emergency Maintenance Issues

Here’s a quick list of what each of us should be prepared to handle:


Air Conditioning

You take care of: Changing the air filters monthly and replacing thermostat batteries as needed
We take care of: Everything else


You take care of: Changing water filters in the fridge as needed and keeping everything clean
We take care of: Everything else

Home Exterior

You take care of: Keeping everything clean and free from debris, mold or mildew including the home’s exterior, walkways, walls, first floor gutters, fences, mailbox, and driveway.
We take care of: Fences, your garage door, roofing, second floor gutters, and the home’s structure


You take care of: Setting the clock, testing the system weekly for correct function, and adjusting and replacing broken sprinkler heads if needed
We take care of: Repairs to the clock, electronics, pumps and underground pipes

Lawn & Landscaping

You take care of: Everything between the ground & 8’ high
We take care of: Everything underground & above 8' high

Other Home Interior

You take care of: Minor toilet or drain clogs, changing light bulbs, regular cleaning, small hardware issues, etc.
We take care of: Water and drainage line breaks, plumbing leaks, plumbing hardware, and water heater issues

Pest Control

You take care of: Regular pest control for common pests like ants, roaches, spiders, scorpions, beetles, and small rodents.
We take care of:
 Large rodents, bee hives/wasp nests, birds, or termites that have taken up residence in the home or attic, and common indoor pests that are present in the home within 30 days of your move-in.

Pool (if applicable)

You take care of: Regularly skimming and emptying the skimmer basket, removing toys from the pool after use, keeping the pool safety fence up and the gate locked whenever the pool is unsupervised and unused
We take care of: Weekly maintenance, such as chemical balancing, general cleaning, and equipment upkeep

Smoke Detectors

You take care of: Checking and changing batteries
We take care of: Repairing or replacing malfunctioning units

Emergency Maintenance Issues

Every maintenance issue is important to us, but some maintenance issues are critical for us to address immediately. Please allow us up to 2 hours to respond to you about emergency maintenance requests. Here are the maintenance issues considered to be maintenance emergencies:

Electrical Issues

When there’s sparking, fire, smoke, or overheated fixtures


Call 911 immediately and get to safety before contacting us

Gas Leak

If you smell gas, please exit the home and immediately call the fire department. Once the home is safe, please contact us

Lack of Heat

In situations where it poses a health risk

Lack of Air Conditioning 

In situations where it poses a health risk 

Plumbing Issues

That result in flooding

Structural Damage

To the roof, foundation, or walls


Please notify the police immediately then contact us

Your safety is our top priority. Please make sure that you and your loved ones are safe and secure in an emergency situation and contact local authorities and first responders when necessary before contacting us. 

To report an emergency maintenance issue, please call 833.PRG.RESS (833.774.7377) as soon as possible.

We’re happy to take care of any maintenance requests, however, if the maintenance is for something that falls under your responsibility, a minimum service fee of $105 will apply. If you have any questions about these maintenance responsibilities, service issues, or what constitutes a maintenance emergency, please contact us at 833.PRG.RESS (833.774.7377) or [email protected]
Did you know that we can resolve most maintenance requests without you having to wait at the home? By giving us Permission to Enter, our trusted technicians can access the home through a key left in the lockbox. This is a safe and secure way for Progress Residential to service your home without taking time out of your busy day.
Please note: minors may not be left unsupervised in the home and pets must be secured while our technicians perform their job in the home.
Having these supplies handy will help make maintaining your home quick and simple.

Interior Supplies

  • AC Air Filters
  • Wall cleaner (or similar product)
  • Wall hooks (or similar product)
  • 1 Gallon of interior paint (may be supplied by Progress Residential®)
  • Interior cleaning supplies
  • Batteries for smoke detectors
  • Light bulbs
  • Water filters where applicable


Exterior Supplies

  • Weed control spray 
  • Lawn Feed & Fertilizer 
  • Pest Control Spray 
  • Heavy Duty trash bags 
  • Cat litter for soaking up oil/fluid spills in the garage and driveway 
  • Oil stain cleaner/remover 
  • Wire brush for scrubbing oil/fluid stains 
  • Krud Kutter (or similar product)


Maintaining your home is a lot easier when tasks don’t pile up. We recommend following this general schedule to stay ahead of most maintenance items:


  • Vacuum and clean floors
  • Clean surfaces including countertops, appliances, bathrooms, tub and toilets
  • Mow, edge and weed the lawn
  • Remove debris
  • Water lawn daily
  • Check irrigation system for leaks
  • If applicable, skim pool, empty skimmer basket, check pool water level, add water when necessary.


  • Change AC air filters
  • Deep clean appliances
  • Clean sink and tub drains
  • Wipe down cabinet doors
  • Clean walls in high traffic areas
  • Pest control
  • Clean windows
  • Check smoke detectors
  • Trim bushes, shrubs and trees under 8’
  • Check and update watering schedule to account for changes in weather
  • Clean windows and screens
  • Wash exterior walls and fences as needed to remove mold, mildew, and algae


  • Clean baseboards
  • Clean interior cabinets and drawers
  • Prep lawn for seasonal changes such as aerating, fertilizing, and weed control

Please remember, we’ll handle anything underground or over 8’, such as the roof or tall tree issues, and you’ll need to take of any landscaping items from ground level up to a height of 8’. Let us know if you see anything that needs attention so we can assess and get you the proper service.

If you encounter an issue and need to submit a request, the fastest way is by clicking here. For any other issues or if you have any questions, you can contact us at 833.PRG.RESS (833.774.7377)