Making Payments with Progress Residential®

Paying your rent should be fast and simple. On this page we'll talk about everything you need to know about payments, from various payment options and when payments are accepted, to how to make your first payment and partial payments.

While Progress Residential® is focused on protecting the health and wellbeing of our residents and our team members, we understand the unexpected and overwhelming financial challenges COVID-19/coronavirus has presented to our country and our residents.

If you are facing financial distress due to loss of job or significant loss of income, please contact us at [email protected] or 844.475.2326. Our team will work with you to discuss payment options and make alternative payment arrangements.

Generally, unless otherwise specified in your lease agreement, rent payments are due by the 3rd of each month. If you have any questions about payments and you don't find answers to your questions here, please contact us at 833.PRG.RESS (833.774.7377) or at [email protected]

Payment Options

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Bank Account and Auto Pay

Have your rent automatically deducted from your bank account each month without the convenience fee. Simply enter your bank account and routing number and your rent will be paid on time, every time.
 

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Pay by Check

We happily accept checks of all kinds. Be sure to leave enough time for the payment to arrive prior to the due date as to not incur a late fee. Please make checks out to “Progress Residential®” and mail your payments to: Progress Residential®, P.O. Box 4300, Scottsdale, AZ 85261.

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Text-to-Pay

Pay rent with a quick text message. To setup this feature, log into your Progress Residential® account and select the “Edit Profile” tab. On your profile page, select the “Allow Text (SMS) Notifications” box. You will then receive a confirmation text.
 

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Pay with Cash through WIPS

We now accept cash rent payments through WIPS™ (Walk-in Payment System) at participating locations near you. For more information on WIPS and how to register, please click here.

 

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Pay by Credit Card or ACH Transfer

We accept credit card and ACH payments. Simply click "Resident Services", login, and follow the instructions from there. Please note: there will be a $35 convenience fee for payments made by credit card.
 

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Pay by Phone

Payments can be made over the phone 24/7 with our secure, automated system. Simply call us at 833.PRG.RESS and select the option to make a payment over the phone. Fees include $2.50 for ACH/Debit/Bank Account payments, and between $1.25 and $125 depending on the payment amount for credit card payments.

Payment Due Date and Late Fee

Generally, unless otherwise stated in your lease, rent payments made after the 3rd of each month are considered late and will be assessed a $125 late fee. Payments made through our online or phone payment systems are accepted 24 hours a day, 7 days a week.
 

Making Partial Payments

We’re making paying rent as easy and flexible as possible. In addition to online payment options, text-to-pay, automatic withdrawals, checks, money-orders, cashier’s check, pay-by-phone, and cash payments through WIPs, we allow you to make partial payments.

If you would like to make a partial payment, please follow these instructions:

  1. Log into your account.
  2. Under Payments, select “Make a One-time Payment” on the upper right side of the screen.
  3. Once you’ve selected “Make a One-time Payment”, you’ll be able to edit the amount listed in each payment category.
  4. Change the amounts listed from the amount due to the amount you want to pay.
     

Please note:

  • If you’re paying the month-to-month fee and rent for the month you’re moving out, change those amounts to “$0.00” and only pay the Rent listed for the time you’ll be in the home that month
  • If you’re paying utilities, you may pay whatever amount you’d like by altering the payment amount.
  • If you make a partial payment, but don’t pay the full amount due, you’ll still receive a late penalty.
  • Your account must be in good standing before you can make partial payments. If you have any questions about partial payments.
  • *We now accept partial payments at any time. If you are unable to pay your entire rent for the month, please reach out to us at [email protected]

Making Your First Payment

Once you sign the your lease agreement you’ll have the option to make a payment in the online portal, but the specific amounts will not be known until after we’ve documented and processed all the information and details of your move-in our system.

You will be sent a cost sheet which will detail your move-in charges. You’ll then need to enter in the pro-rated rent and any other fees listed as a “one-time payment” and make your payment from there. Additionally, your security deposit must be paid by ACH transfer using the online system.

To make your first payment:

  1. Log into your account or Create your account if you don't have one yet
  2. Under Payments, select “Make a One-time Payment” on the upper right side of the screen
  3. Once you’ve selected “Make a One-time Payment”, you’ll be able to edit the amount listed in each payment category. Change the amounts to the costs listed in your "cost sheet"
  4. Submit your payment

 

If you have any questions about making your first payments, please give us a call at 833.PRG.RESS (833.774.7377) or email us at [email protected]