Renting with Progress Residential
We’re thrilled to have you as a Progress Residential resident. Progress Residential is a national property management company that provides excellent service to its residents through friendly local teams. Progress team members are focused on making your time in the home is as convenient and easy as possible.
We want to make sure you have the information you need to get the most out of your time with us. While all the information on this page is important, you can skip to the topics that are most relevant to you with the quick links section below.
HOW DOES THE MANAGEMENT TRANSFER AFFECT ME?
The management of your rental home is being transferred to Progress Residential. This means, going forward, Progress Residential will be responsible for the property management services of your home. You will make payments to Progress and place any maintenance service requests through Progress.
We’ll provide the information you'll need along the way, but there are a few things to understand as this transfer takes place.
- The terms of your Lease Agreement will stay the same until renewal.
- You will receive communications from Progress and Progress team members.
- There is a very brief amount of time where services such as payments and maintenance service will not be available.
- You will be asked to either create a Progress account or update your payment information in your existing property management account. More information about that below.
- You will be asked to schedule your first payment through your online account.
CREATING A RENT CAFÉ ACCOUNT
To make payments online, schedule automatic payments, access your account, view your lease, and more, you’ll need to create an account in our safe and secure online system. Progress Residential uses Rent Café, a secure account portal.
Creating an account is quick and easy.
- CLICK HERE to visit the account registration page. We recommend bookmarking this link for quick access.
- Enter your registration code which is provided to you by email. The code is unique to you and is generally 8 characters long.
- Fill in the fields.
- Click “Register”.
- Add payment methods of payment or set up automatic payments.
If you encounter any issues while registering, please email firstname.lastname@example.org. Please Note: It may take up to 48 hours for your method of payment to be validated through your banking institution. Please be sure to create your account several days ahead of the first of the month so your payment is processed on time.
UPDATING AN EXISTING RENT CAFÉ ACCOUNT
Like your previous property manager, Progress Residential uses Rent Café, a secure resident account portal that allows you to make payments online, schedule automatic payments, access your account, view your lease, and more. If you have an online account through your previous property manager through Rent Café, all you'll need to do is log in to your account with your current login credentials and update or re-enter your preferred method of payment.
While much of your account information was transferred to your Progress online account, your method of payment cannot transfer. As a result, you'll need to enter your preferred method of payment in your Progress Residential account. You will be able to log in to Progress Residential's Rent Café resident portal with the same login credentials you used with your previous property manager.
Please take a few minutes to log in and set up your preferred method of payment to ensure that your payments are processed accurately and on time.
Updating your payment information is simple:
- CLICK HERE to visit our Rent Café page. We recommend bookmarking this link for quick access.
- Log in using your same login credentials you used with your previous resident account. Your existing login credentials will work for your Progress Residential account.
- Add your preferred method of payment or set up automatic payments. This MUST be set-up again as payment information is not transferred over from the previous property manager.Please Note: It may take up to 48 hours for the account to validate your method of payment with your banking institution. Please be sure to update your payment information several days ahead of the first of the month so your payment is processed on time.
Once your payment details are validated, you will be able to make payments and submit online service requests here.
If you encounter any issues while registering, please email email@example.com.
To make a rent payment, please click here.
We’re proud to offer six great payment options for your convenience. For more information on those options, please to visit our All About Payments page.
While in-person payments cannot be accepted, we’re happy to let you know that we accept WIPS (Walk-In Payment System) payments. If you currently use WIPS, please watch your email for information about making WIPS payments to Progress Residential going forward.
MAINTENANCE SERVICE REQUESTS AND RESPONSIBILITIES
If you have a maintenance service request, you can place it online here.
Our Home Care and Maintenance page has everything you need to know about maintenance and service, including: which maintenance items we take care of, which ones you’re responsible for, what to do in case of a maintenance emergency, what constitutes a maintenance emergency, and helpful tips and recommendations.
You can request service and check the status of existing requests online, 24/7 here.
For emergency maintenance issues, please contact us immediately at 833.PRG.RESS (833.774.7377).
While you can find answers to most common questions here on our website, specifically on our Frequently Asked Questions, if you encounter some specific issues below, here’s who you should contact:
- Issues logging into your Progress account: firstname.lastname@example.org
- Information on Utility billing/metering for utility services not in your name: email@example.com
- Emergency Maintenance Issues: 833.PRG.RESS (833.774.7377)
UPDATE YOUR CONTACT INFORMATION
Do you get our emails? It’s important that you’re getting essential and time-sensitive information from Progress straight to your inbox. In order to best serve you, take a moment to fill out this form with your contact information so we can keep you up to date with everything you need to know. If you’re already receiving information from us, no need to complete this form. Update your contact information now.
To update your contact information, please click here.
RENEWING YOUR LEASE
If your lease is up for renewal and you have not accepted a renewal offer from your previous property manager, Progress will send you a new renewal offer. Generally, the new offer from Progress will be for the same rate and term as your previous offer. Please watch your email for that offer and contact one of our amazing Leasing Specialists with any questions.
For more information on renewing your lease with Progress, please click here.
MOVING INTO YOUR HOME
If you’ve signed your lease and are preparing to move into your home, please watch for communications from Progress Residential team members. Our team members will guide you through the process of moving into your new rental home.
MOVING OUT OF YOUR HOME
If you’ve given notice and are preparing to move out of your home, your move out date should remain the same. You may be contacted by Progress Residential team members as you complete the move-out process, so please watch for communications. Our team members will guide you through the process of moving out of your new rental home.
FOR RESIDENTS WHO HAVE PREVIOUSLY GIVEN NOTICE
If you’ve given notice to your previous property manager and are planning on moving out of the home, the transition to Progress Residential shouldn’t impact you. However, you need to be aware of a few things:
- Your move out date should remain the same.
- You may be contacted by Progress Residential team members as you complete the move-out process.
- You should watch for emails from Progress Residential.
UTILITIES AND UTILITY BILLING
Any utilities that are in your name will not be impacted by this transition. Any utility services that were held in your previous property manager’s name will be transferred to Progress Residential. Those utilities will be managed by Conservice, Progress Residential’s utility management service. For more information on this, please visit our Setting up and Managing Utilities page here.
Generally, in your first account statement with Progress, you’ll see charges for any utility services you used for the last short period of time with your previous property manager. Occasionally, it takes additional time to process and transfer utility charges, so it’s possible that you’ll see these charges in your second month’s account statement.
If you have any questions about your property manager handled utilities, please contact firstname.lastname@example.org.
We’re thrilled to have you as a Progress Residential resident. Again, we want to make sure you have the information you need. This website, is filled with helpful information and answers to most questions. Please take a few minutes to look at the resources available to you under the “Current Residents” menu.
We recommend visiting a few pages specifically:
Resident Services Page
This page gives you quick access to make a payment, submit a service request, check the status of a service request, give notice, add pets, and more.
Welcome Home Guide page
This page provides you with an overview about the most common services you’ll use while in your Progress home and will direct you to additional pages where you can learn more. On this page you can learn more about making payments, placing service requests, and managing your utilities.
Home Care and Maintenance
This page provides a detailed outline of maintenance and service items as well as covers responsibility of the most common maintenance items.
A great way to stay connected with us is through our Facebook and Instagram pages. We regularly host contests and giveaways, share important updates as well as share fun and interesting information. We hope you’ll give us a like and follow!
WELCOME TO PROGRESS!